Mac Support
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Known Mac Technical Support Issues
Hey there, everybody! We’ll be using this forum thread to track known technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these s… |
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9 | 2786 | 8 December 2019 |
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Metal Support and System Requirement Changes
In our next patch, Heroes of the Storm will use Metal for rendering on macOS. This change ensures compatibility with macOS Catalina and will continue to be compatible with macOS for a long time to come. As a result, the … |
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3 | 3666 | 10 September 2019 |
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Payment & Purchase Troubleshooting
If you are experiencing difficulties upgrading your account, or completing a character service, please follow these tips: Payment Option/Billing Profile A Billing Profile is required to make purchases within Heroes of … |
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3 | 916 | 11 September 2018 |
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Common Connection and Latency Issues
Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you’re having them. Table of Contents 1. Connec… |
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6 | 1079 | 11 September 2018 |
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Welcome to Heroes of the Storm Mac Support!
Welcome to the Mac Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm customers with a place to discuss technical issues with each other and Blizzard Tech Support staff memb… |
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3 | 1243 | 11 September 2018 |
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Visual bugs since latest patch
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217 | 7389 | 6 August 2020 |
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Choppy graphics and freezes for months on Macbook Pro 2018
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2 | 59 | 1 August 2020 |
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10.15.6 causes FPS drop in team fights
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1 | 38 | 1 August 2020 |
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FORCED MOUSE ACCELERATION WHEN HOTS IS OPEN (again!?)
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3 | 194 | 1 August 2020 |
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Sky Temple Crashing
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4 | 241 | 27 July 2020 |
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MacOS Catalina 10.15.5 HOTS won't start
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27 | 627 | 25 July 2020 |
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Glitches on Mac
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2 | 81 | 21 July 2020 |
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Game crashes on Sun Temple while playing on a Mac
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36 | 1336 | 18 July 2020 |
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Games not lunching on MacBook Pro
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1 | 68 | 17 July 2020 |
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Cannot Watch Old Replays
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3 | 145 | 16 July 2020 |
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Wild swings in FPS on iMac 2019 with 10.15.5
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3 | 91 | 13 July 2020 |
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[Catalina] Voice Chat not working in Heroes of the Storm
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43 | 2541 | 10 July 2020 |
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The fog results in performance decreased dramatically
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2 | 84 | 6 July 2020 |
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Crashes on Launch
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6 | 164 | 6 July 2020 |
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MacOS Big Sur runs fine
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4 | 157 | 3 July 2020 |
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New patch (2.48.1.76517) crashing repeatedly
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76 | 3569 | 2 July 2020 |
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[MOJAVE] Mic wont work, won't ask for permision
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4 | 92 | 28 June 2020 |
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MacBook Pro gets Really hot on medium settings
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1 | 74 | 27 June 2020 |
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Frequent disconnects minutes after playing match
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5 | 167 | 27 June 2020 |
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Missing Native resolution for second monitor
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1 | 55 | 23 June 2020 |
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Arctic7 Steel Series Mic works everywhere except HOTS
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2 | 93 | 21 June 2020 |
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Zaxter - Performance Issues after 10.15.5
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7 | 123 | 20 June 2020 |
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Profiles for Hotkeys do not work!
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1 | 69 | 18 June 2020 |
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Mouse cursor on MacOS does not move screen correctly in windowed mode
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3 | 105 | 16 June 2020 |
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MacBook Pro 16" performance and crashes
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5 | 498 | 15 June 2020 |