Mac Support
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Known Mac Technical Support Issues
Hey there, everybody! We’ll be using this forum thread to track known technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these s… |
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9 | 3246 | 8 December 2019 |
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Metal Support and System Requirement Changes
In our next patch, Heroes of the Storm will use Metal for rendering on macOS. This change ensures compatibility with macOS Catalina and will continue to be compatible with macOS for a long time to come. As a result, the … |
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3 | 4016 | 10 September 2019 |
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Payment & Purchase Troubleshooting
If you are experiencing difficulties upgrading your account, or completing a character service, please follow these tips: Payment Option/Billing Profile A Billing Profile is required to make purchases within Heroes of … |
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3 | 1009 | 11 September 2018 |
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Common Connection and Latency Issues
Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you’re having them. Table of Contents 1. Connec… |
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6 | 1187 | 11 September 2018 |
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Welcome to Heroes of the Storm Mac Support!
Welcome to the Mac Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm customers with a place to discuss technical issues with each other and Blizzard Tech Support staff memb… |
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3 | 1335 | 11 September 2018 |
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Game crashes immediately upon loading Quick Match
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1 | 19 | 23 October 2020 |
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New patch (2.48.1.76517) crashing repeatedly
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77 | 3880 | 19 October 2020 |
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[Catalina] Voice Chat not working in Heroes of the Storm
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48 | 3409 | 18 October 2020 |
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Visual bugs since latest patch
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230 | 8471 | 13 October 2020 |
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iMac won't add heroes of the storm to my internal microphone allow list
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3 | 45 | 13 October 2020 |
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Can't add Hots to internal microphone Allow list
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3 | 68 | 12 October 2020 |
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How to use an eGPU with HotS
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1 | 74 | 7 October 2020 |
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How to reset detected graphics card
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1 | 55 | 5 October 2020 |
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Game won't launch - Catalina
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2 | 117 | 1 October 2020 |
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How to reset graphics settings to default?
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2 | 77 | 26 September 2020 |
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Game does not start
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2 | 99 | 18 September 2020 |
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New Mac - Performance
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2 | 203 | 17 September 2020 |
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Game crashes on Sun Temple while playing on a Mac
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38 | 1572 | 17 September 2020 |
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Game constantly crashing on Mac
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2 | 137 | 13 September 2020 |
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Hots on Catalina OS doesn't work at all
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5 | 232 | 11 September 2020 |
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HOTS: Cannot Enable AutoCast On Realease
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1 | 86 | 7 September 2020 |
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MacBook Pro gets Really hot on medium settings
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3 | 184 | 16 August 2020 |
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No audio in HOTS unless connected to specific bluetooth speakers
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5 | 190 | 15 August 2020 |
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Mac - Need Tech Support
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2 | 149 | 9 August 2020 |
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Choppy graphics and freezes for months on Macbook Pro 2018
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2 | 182 | 1 August 2020 |
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10.15.6 causes FPS drop in team fights
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1 | 150 | 1 August 2020 |
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FORCED MOUSE ACCELERATION WHEN HOTS IS OPEN (again!?)
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3 | 294 | 1 August 2020 |
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Sky Temple Crashing
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4 | 325 | 27 July 2020 |
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MacOS Catalina 10.15.5 HOTS won't start
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27 | 840 | 25 July 2020 |
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Glitches on Mac
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2 | 198 | 21 July 2020 |