I can not adjust the hotkeys after the latest patch. all the keys are different and when i attempt to save them they don’t.
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Same is true for me. The cinematic trailer plays for me every load, hotkey profile cannot be loaded or saved, and hero talent bookmarks are gone along with replays.
I’ve tried re-installing and restoring the files from a backup, but after the patch is applied the same thing starts to happen. I’ve also tried scan/repair to no avail. Please help I love this game! T^T
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Same thing is happening to me too. Using Mac pro here.
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this company has gotten progressively ignorant to mac users.
same here. saved hotkeys, settings, and talents are gone after the latest patch. at least still playable thou… but it is annoying!
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HotS version 2.55.3.90670 installed an empty preference folder in MacOS that won’t allow HotS to write or save files.
As a work-around to fix this, navigate to the Blizzard settings folder (Shift-Command-G in Finder):
~/Library/Application Support/Blizzard/
and delete the Heroes of the Storm folder.
Then from this point, you can let HotS rebuild the folder by simply running the game, or you can restore the folder from an old Time Machine backup.
Hope that helps!
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Thank you so much, Pomru! I deleted that folder and restored the contents from a backup, and now I have my preferences, replays, etc. back!
still broken. not fixed at all.
This happened against from the latest patch, and once again I deleted the folder and restored from backup to get back preferences/quickcast etc.
still unable to adjust the HOTKEYS. reinstalled. nothing.
What worked for me to take care of this was to find the target directory (~/Library/Application Support/Blizzard/) and:
• Right-click the “Heroes of the Storm” folder and select Get Info
• Click the lock icon in the bottom-right corner and enter your password when asked
• In the bottom section of this window (Sharing & Permission) make sure all the accounts listed (generally, this is YourName, “staff” and “everyone”) are all set to “Read & Write”
• Click the ellipsis button in the bottom-left corner and select “Apply to Enclosed Items”
Apparently, the contents of this folder had all been set to read-only, which meant it couldn’t save my customized settings. This has happened twice now - once when I first installed the app, and then it happened again during this latest patch. I think something in the Mac installer script is mucking up the permissions of this folder and causing this problem. Blowing out the permissions seems to fix it until the next patch.
There is some unix-level bug with the last few patches. You can fix this by running this command in bash/zsh (Terminal): chmod -R u+rwX,go+rX,go-w ~/Library/Application\ Support/Blizzard/Heroes\ of\ the\ Storm. This command will change all of the permissions on the HOTS directory to be accessible to the application (they are for some reason changing after every update).
You’ll have to run this after every new patch, so I recommend putting a file on your desktop as something like fix_hots.sh, with that command, and run with source ~/Desktop/fix_hots.sh until blizzard gets off their asses (will never happen) 