We are only looking for cases for Bluetooth specific issues. I understand there are other voice chat issues, but we are trying to narrow down a Bluetooth specific problem.
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-Brand : Sony
-Model: MDR 10 RBT
I have sound in all the game, even in training field. But when I enter any game with other people (competitivo, Quick, arcade) and enter the voice chat everything is muted. No mic, no sound, no music, nothing.
I have win10. When I turn on the headphones 2 versions of them appear to select in windows: one stay stereo mdr 10 bt and the other headset with mic mdr 10 bt. I manually disabled the mic one and connected a webcam with mic to my pc. So now I can use the headphones with the mic of the webcam. Otherwise, impossible. I even follow the guide of someone who said deleting vivox library will work, bot no. Soft update the library and no sound.
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Brand: SteelSeries
Model: Arctis 3 + Bluetooth
Audio driver crashes during match, but recovers when:
- match ends and game returns to title screen
- on occasion, mid-match, but I’ve had the driver crash again during the same match
- headset mic is disabled through windows
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Brand: Mpow
Model: Coach Bluetooth v4.1 Wireless Stereo Headphone
Issue: When I go into voice chat with a friend while partied, all sound cuts off and i cant even talk to them with push to talk
Hi. I’m having this issue with:
- SoundPEATS Magnetic Wireless Earbuds Bluetooth Headphones Sport In-Ear IPX 6 Sweatproof Earphones with Mic
It’s the same issue that was reported several times on the old forums… Because this a combined Bluetooth headphones and mic, when I join voice chat, Windows activates the mic and disables the audio… so all sound just drops out, unless i disable the mic in my system settings… but then I can’t voice chat.
I’m having this issue as well. I’ve been using a Sony Playstation Gold wireless headset. It is technically Bluetooth, I think, but it relies on a USB dongle rather than connecting directly to your PC’s Bluetooth receiver.
I am not able to send nor receive voice chat in the game. I can connect to the voice channels, and I can see when others in the channel are talking, but I hear no audio from them. Additionally even though my push-to-talk sound beeps to indicate I am broadcasting, no one in the channel can hear my voice.
This is my exact issue, too. I have the Cowin E7.
The device shows up in sound properties as both a headset and headphones. The headphones sound amazing, but the headset is much lower quality (it’s typically used for phone and skype calls, so it doesn’t need to be Dolby Whatever HD sound quality).
I can force game audio through the headset rather than the headphones, and then voice chat works fine, but then the game audio sounds like monotone, static-filled garbage. If I try use the headset in it’s higher quality headphones mode, all audio cuts out the second I try enter voice chat all game audio cuts out.
Many bluetooth audio headsets use a different and lower quality connection protocol when voice is enabled (bandwidth issues?) instead of the high quality music protocol. Game audio goes lo-fi when I use my Sony XBR 950s as a headset.
Anyway, I’m having voice comms issues as well. I used to have a bluetooth headset connected but no longer do but Blizz support sent me here regardless.
I use an Audiotechnica AT-2020 USB for voice. If I select my character and DO NOT swap characters during the match, voice comms work all game. However, if I swap characters at any point my voice comms will no longer transmit until I swap back to the character I had originally picked. I am still able to hear team voice, but push to talk becomes a dead key. This seems like a pretty clear bug within the voice comms programming and not an end user hardware issue.
Troubleshooting that DID NOT help;
Disabling “exclusive modes” in the Windows audio applet.
Rebinding the push to talk key.
Changing comms devices in Overwatch.
Verifying team chat is set to auto-join.
- BeatsX
It gets muted if I’m in one of voice channels. If I turn off both team and group channel, it works fine.
- Bluedio
- T2s
- Both
Same as everyone else: headphones allows for two types of use: head-set and stereo. If you select stereo, everything’s fine until you enter a game, then it cuts out all sound. To hear anything, you need to switch instead to head-set mode (which is often mono, and worse sound quality), which then works but is miserable.
Outside of OW and other full-screen games, you can listen with stereo and still use the mic.
Headphones:
- Brand: Ceenwes
- Model: IPX7
Bluetooth Adapter:
- Brand: Zexmte
- Model CSR 4.0
Bluetooth audio is fine until I join chat. Then it stops working. I can force it to work through the option menu by selecting them manually, but the sound is tiny and monotone. Voice does not work, nor can I hear coms. Or I may hear them. I can’t tell with the sound quality.
Brand of the Headset
Bowers & Wilkins
Model of the Headset
PX
Issue with Playback, Recording, or Both
I can configure it fine for game audio but I cannot even select the microphone for voice chat. Furthermore the voice chat will be directed to my laptop speakers and not to the headset. If I select the voice chat audio on my headset I will not hear the game audio.
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Same issue here. I’m using a Sony WI-1000X and the audio gets cut off when I join team chat. It seems to show that I can speak in the microphone because the top line microphone icon appears whenever I speak, but I cannot hear any audio.
AUSDOM AH2S
Here’s a list of problems:
In the sound control settings I have the headphones set to default for playback device and the recording device set to headset but only as a communications device. When this happens, sound works great but mic cannot be picked up.
When I set the playback device to default for headset and the recording default to headset as well, the mic works but the sound is distorted and painful to hear on occasions.
In playback devices, when I set headphones to default device and headset to default communications device and in the recording tab I set headset to default device, something more interesting happens. When I am NOT in any voice chat game sound works fine. But when I do join any voice chat all sound cuts out.
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Brand: SteelSeries
Model: Arctis 3 Bluetooth
Issue is with Both playback and recording.
When the game starts, playback is fine. When voice chat opens pre-match there is a pop and all goes silent. If I press P and leave the team chat then I get audio back.
This device may be a bit strange. There are 2 devices in windows audio properties for it.
1. Arctis 3 Stereo
2. Arctis 3 Headset.
I suspect the pop I hear is because of switching between the two.
1 Like
Brand: JBL
Model: T450BT
Issue: Sometimes I can hear everyone but I can’t talk. Sometimes when I join voice chat, in-game sounds (everything) becomes muted.
BRAND: MPOW
MODEM: 059 Bluetooth Headphones Over Ear
ISSUES: Sounds OK until I join team/group voice chat. The quality of sounds/voice degrades a lot - like low quality phone chat.
-Brand Grind wireless
-Grind wireless skullcandy
-i come in game there is sound but once i join voice chat the sound cuts out
Thanks in advance
Hey folks,
We wanted to report on our findings on this issue. After some testing and reading up on bluetooth technology, this seems to be an issue with how bluetooth functions. You’ll also see these issues on other games that employ voice chat functionality.
There’s going to be a lot of information here, but here’s the short version. Bluetooth is designed for telephone audio, not high fidelity gaming audio. As a result, it is prone to these issues in gaming audio. There are work arounds for this, which I post later, but they result in a sacrifice in audio quality.
Bluetooth as a technology has three modes relevant to us:
- Headset Audio - Uses both stereo audio and microphone. However, the sound quality is very low. (8kHz/8bits.) Using this mode will probably make everything sound like you’re going through a tunnel.
- Hands Free - Gives you a mono audio signal and access to your mic. This has lower audio quality as well (16kHz/8bits.) Good for telephone/VOIP communication, bad for hearing where your enemies are since all sound will come from both headset cups.
- Advanced Audio Distribution Profile - Close to CD-quality stereo audio, good for hearing where your opponents are in overwatch, but disables mic and as a result voice chat.
Because of these limitations, it is highly recommended that you avoid using bluetooth headsets if you are attempting to use voice chat simultaneously. If you’re only using it to listen to the game audio, it should be fine to activate the Advanced Audio Distribution Profile (A2DP, Stereo audio) profile for better audio quality.
Workaround Below
If you want to use both stereo audio and mic, enabling your bluetooth device’s “Headset” profile can give you the best compromise. Unfortunately as mentioned above, the audio quality is poor and on some devices may result in the headset not broadcasting any game audio at all.
I hope this provides some more information on why this is happening. Thanks for all the information provided in this thread thus far, as it helped us identify the common threads and get some test devices which we used to figure this out. I’m going to sticky this thread so we can share our findings with other players.
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