Common Technical Issues and Solutions

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Howdy, all!

This thread is a go-to resource for some of the most common technical issues you may experience with Diablo IV. Each of the following goes over types of technical problems and links to troubleshooting resources.

Before troubleshooting the problem, we suggest checking the Breaking News and @BlizzardCS twitter account for known issue information. If they do not provide information on your problem, follow the troubleshooting below.

PC Technical Resources

Console Technical Resources

Need more help?
Technical issues are frustrating to try and diagnose on your own. Fortunately, we have both a helpful community and support staff who can help locate the problem with you. If you prefer to troubleshoot with the community and blue posters, or see if anyone else is having similar issues. Start a thread with this information:

All Technical Issues
  1. Create a copy of your DxDiag file using these instructions for PC. Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde ( ~ ) marks above the DXDiag. It’ll look like this:
    ~~~ DxDiag Goes here ~~~
  2. A list of any troubleshooting you’ve performed already.
  3. A description of what you’re doing when the problems happen, any error messages received, and what it ‘looks like’ to you when it happens.
  4. If you're playing on console please include details about which console you have.
Connection or Installation Issues
  • WinMTR tests to the server you’re playing on. Run these tests while the problem is actively happening. If you catch a disconnection or latency issue with the test, it will make it easier for us to find the problem.

Note that not all threads may receive a thread a reply from support staff. If you need immediate one-on-one help from a Game Master, you can submit a ticket. When submitting the ticket, make sure you include all the information as well as a copy of an MSINFO file if you’re playing on PC.

Please do not attach full MSINFO files to your forum posts.

Thank you.