High Latency Issues

Technical Support
1

Recently moved and setup internet at my new place using Xfinity. Same modem and same plan, but for whatever reason I’m having issues gaming, and getting bad latency despite having good speeds. Basically multiplayer games are unplayable sitting at like 150ms spiking to 300ms.

I called Comcast but they assure me everything is working fine and the technician who came out said the same things. I’m guessing it may be something computer related I can’t see.

Anyone computer savy able to pinpoint my issue? I’m using an Ethernet cable plugged directed into the modem/router and there are no other devices connected taking the bandwidth other than my cellphone.

------------------
System Information
------------------
      Time of this report: 3/3/2024, 23:36:30
             Machine name: AMD2022
               Machine Id: {8D5B30CA-B55B-4FAF-B476-61352BC085EC}
         Operating System: Windows 11 Pro 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)
                 Language: English (Regional Setting: English)
      System Manufacturer: ASUS
             System Model: System Product Name
                     BIOS: 2604 (type: UEFI)
                Processor: AMD Ryzen 9 5900X 12-Core Processor             (24 CPUs), ~4.2GHz
                   Memory: 32768MB RAM
      Available OS Memory: 32680MB RAM
                Page File: 19363MB used, 15364MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 96 DPI (100 percent)
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
 DirectX Database Version: 1.4.9
           DxDiag Version: 10.00.22621.0001 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
      Display Tab 2: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
        Sound Tab 3: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
           Card name: NVIDIA GeForce RTX 3090
        Manufacturer: NVIDIA
           Chip type: NVIDIA GeForce RTX 3090
            DAC type: Integrated RAMDAC
         Device Type: Full Device (POST)
          Device Key: Enum\PCI\VEN_10DE&DEV_2204&SUBSYS_147D10DE&REV_A1
       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
 Device Problem Code: No Problem
 Driver Problem Code: Unknown
      Display Memory: 40666 MB
    Dedicated Memory: 24326 MB
       Shared Memory: 16340 MB
        Current Mode: 2560 x 1440 (32 bit) (144Hz)
         HDR Support: Supported
    Display Topology: Extend
 Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
     Color Primaries: Red(0.685547,0.308594), Green(0.264648,0.667969), Blue(0.150391,0.057617), White Point(0.313477,0.329102)
   Display Luminance: Min Luminance = 0.098400, Max Luminance = 400.000000, MaxFullFrameLuminance = 343.748291
        Monitor Name: Generic PnP Monitor
       Monitor Model: 27GL850
          Monitor Id: GSM5B7F
         Native Mode: 2560 x 1440(p) (144.000Hz)
         Output Type: Displayport External
Monitor Capabilities: HDR Supported (BT2020RGB BT2020YCC Eotf2084Supported )
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
      Advanced Color: AdvancedColorSupported 
         Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_493585427225c794\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_493585427225c794\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_493585427225c794\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_493585427225c794\nvldumdx.dll
 Driver File Version: 31.00.0015.5152 (English)
      Driver Version: 31.0.15.5152
         DDI Version: 12
      Feature Levels: 12_2,12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
        Driver Model: WDDM 3.1
 Hardware Scheduling: DriverSupportState:Stable Enabled:False 
         Displayable: Supported 
 Graphics Preemption: Pixel
  Compute Preemption: Dispatch
            Miracast: Not Supported by Graphics driver
      Detachable GPU: No
 Hybrid Graphics GPU: Discrete
      Power P-states: Not Supported
      Virtualization: Paravirtualization 
          Block List: No Blocks
  Catalog Attributes: Universal:False Declarative:True 
   Driver Attributes: Final Retail
    Driver Date/Size: 2/6/2024 4:00:00 PM, 785168 bytes
         WHQL Logo'd: Yes
     WHQL Date Stamp: Unknown
   Device Identifier: {D7B71E3E-6144-11CF-4E67-72340EC2D235}
           Vendor ID: 0x10DE
           Device ID: 0x2204
           SubSys ID: 0x147D10DE
         Revision ID: 0x00A1
  Driver Strong Name: oem43.inf:0f066de3b9184289:Section071:31.0.15.5152:pci\ven_10de&dev_2204
      Rank Of Driver: 00CF2001
         Video Accel: 
         DXVA2 Modes: {86695F12-340E-4F04-9FD3-9253DD327460}  DXVA2_ModeMPEG2_VLD  {6F3EC719-3735-42CC-8063-65CC3CB36616}  DXVA2_ModeVC1_D2010  DXVA2_ModeVC1_VLD  {32FCFE3F-DE46-4A49-861B-AC71110649D5}  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeHEVC_VLD_Main  DXVA2_ModeHEVC_VLD_Main10  {20BB8B0A-97AA-4571-8E99-64E60606C1A6}  {15DF9B21-06C4-47F1-841E-A67C97D7F312}  DXVA2_ModeMPEG4pt2_VLD_Simple  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC  {9947EC6F-689B-11DC-A320-0019DBBC4184}  {33FCFE41-DE46-4A49-861B-AC71110649D5}  DXVA2_ModeVP9_VLD_Profile0  DXVA2_ModeVP9_VLD_10bit_Profile2  {DDA19DC7-93B5-49F5-A9B3-2BDA28A2CE6E}  {B8BE4CCB-CF53-46BA-8D59-D6B8A6DA5D2A}  {6AFFD11E-1D96-42B1-A215-93A31F09A53D}  {914C84A3-4078-4FA9-984C-E2F262CB5C9C}  {8A1A1031-29BC-46D0-A007-E9B092CA6767}  
   Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
        D3D9 Overlay: Not Supported
             DXVA-HD: Supported
        DDraw Status: Enabled
          D3D Status: Enabled
          AGP Status: Enabled
       MPO MaxPlanes: 4
            MPO Caps: RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
         MPO Stretch: 10.000X - 0.500X
     MPO Media Hints: resizing, colorspace Conversion 
         MPO Formats: NV12,P010,YUY2,R16G16B16A16_FLOAT,R10G10B10A2_UNORM,R8G8B8A8_UNORM,B8G8R8A8_UNORM
    PanelFitter Caps: RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
 PanelFitter Stretch: 10.000X - 0.500X

           Card name: NVIDIA GeForce RTX 3090
        Manufacturer: NVIDIA
           Chip type: NVIDIA GeForce RTX 3090
            DAC type: Integrated RAMDAC
         Device Type: Full Device (POST)
          Device Key: Enum\PCI\VEN_10DE&DEV_2204&SUBSYS_147D10DE&REV_A1
       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
 Device Problem Code: No Problem
 Driver Problem Code: Unknown
      Display Memory: 40666 MB
    Dedicated Memory: 24326 MB
       Shared Memory: 16340 MB
        Current Mode: 3440 x 1440 (32 bit) (165Hz)
         HDR Support: Supported
    Display Topology: Extend
 Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G2084_NONE_P2020
     Color Primaries: Red(0.707031,0.284177), Green(0.245118,0.715817), Blue(0.146486,0.052729), White Point(0.312498,0.328126)
   Display Luminance: Min Luminance = 0.024900, Max Luminance = 1050.000000, MaxFullFrameLuminance = 1050.000000
        Monitor Name: Alienware AW3423DWF(DisplayPort2)
       Monitor Model: AW3423DWF
          Monitor Id: DELA216
         Native Mode: 3440 x 1440(p) (59.973Hz)
         Output Type: Displayport External
Monitor Capabilities: HDR Supported (BT2020RGB BT2020YCC Eotf2084Supported )
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_NONGDI
      Advanced Color: AdvancedColorSupported AdvancedColorEnabled 
         Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_493585427225c794\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_493585427225c794\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_493585427225c794\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_493585427225c794\nvldumdx.dll
 Driver File Version: 31.00.0015.5152 (English)
      Driver Version: 31.0.15.5152
         DDI Version: 12
      Feature Levels: 12_2,12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
        Driver Model: WDDM 3.1
 Hardware Scheduling: DriverSupportState:Stable Enabled:False 
         Displayable: Supported 
 Graphics Preemption: Pixel
  Compute Preemption: Dispatch
            Miracast: Not Supported by Graphics driver
      Detachable GPU: No
 Hybrid Graphics GPU: Discrete
      Power P-states: Not Supported
      Virtualization: Paravirtualization 
          Block List: No Blocks
  Catalog Attributes: Universal:False Declarative:True 
   Driver Attributes: Final Retail
    Driver Date/Size: 2/6/2024 4:00:00 PM, 785168 bytes
         WHQL Logo'd: Yes
     WHQL Date Stamp: Unknown
   Device Identifier: {D7B71E3E-6144-11CF-4E67-72340EC2D235}
           Vendor ID: 0x10DE
           Device ID: 0x2204
           SubSys ID: 0x147D10DE
         Revision ID: 0x00A1
  Driver Strong Name: oem43.inf:0f066de3b9184289:Section071:31.0.15.5152:pci\ven_10de&dev_2204
      Rank Of Driver: 00CF2001
         Video Accel: 
         DXVA2 Modes: {86695F12-340E-4F04-9FD3-9253DD327460}  DXVA2_ModeMPEG2_VLD  {6F3EC719-3735-42CC-8063-65CC3CB36616}  DXVA2_ModeVC1_D2010  DXVA2_ModeVC1_VLD  {32FCFE3F-DE46-4A49-861B-AC71110649D5}  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeHEVC_VLD_Main  DXVA2_ModeHEVC_VLD_Main10  {20BB8B0A-97AA-4571-8E99-64E60606C1A6}  {15DF9B21-06C4-47F1-841E-A67C97D7F312}  DXVA2_ModeMPEG4pt2_VLD_Simple  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC  {9947EC6F-689B-11DC-A320-0019DBBC4184}  {33FCFE41-DE46-4A49-861B-AC71110649D5}  DXVA2_ModeVP9_VLD_Profile0  DXVA2_ModeVP9_VLD_10bit_Profile2  {DDA19DC7-93B5-49F5-A9B3-2BDA28A2CE6E}  {B8BE4CCB-CF53-46BA-8D59-D6B8A6DA5D2A}  {6AFFD11E-1D96-42B1-A215-93A31F09A53D}  {914C84A3-4078-4FA9-984C-E2F262CB5C9C}  {8A1A1031-29BC-46D0-A007-E9B092CA6767}  
   Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
        D3D9 Overlay: Not Supported
             DXVA-HD: Supported
        DDraw Status: Enabled
          D3D Status: Enabled
          AGP Status: Enabled
       MPO MaxPlanes: 1
            MPO Caps: Not Supported
         MPO Stretch: Not Supported
     MPO Media Hints: Not Supported
         MPO Formats: Not Supported
    PanelFitter Caps: Not Supported
 PanelFitter Stretch: Not Supported
2

That diagnostic report is incomplete, so we’d want the rest of that, and some networking tests, like a WinMTR or PingPlotter.

3

Bumping this thread.

Exactly a month ago, I posted that I was having these ping/latency issues. Since then, I have had three separate Comcast technicians come out to my new house and they all assure me everything should be working fine. Even called the higher ups I could within the company and again, assure me that if something was wrong with the connection they would know.

I’ve had all the cables/outlets replaced, changed to a new CAT-6 ethernet cord, replaced the entire modem, double checked all my computer/LAN settings and ran every test imaginable. I have absolutely zero idea as to what the hell is going on and why I can’t fix it. I could see if maybe it was my computer or something, but this wasn’t an issue at my last apartment.

For further context, my exact issue has nothing to do with speeds, but rather, I’m getting an unstable PING making gaming basically impossible. Sometimes it will be at a stable 40-60ping which is reasonable, then BOOOM…shoot up to 150 or 250ms randomly every few seconds; The time of the day makes no difference.

What’s even more strange, is that doing a ping test through CMD provides inconsistent results from what I experience in games.
https://imgur.com/a/3tleunj

Here is another ping test graph displaying the massive spikes out of nowhere.
https://imgur.com/a/1zJtf0J

Ping Plotter Results
https://imgur.com/a/SviZNVG

For those wondering no, there are no current alternative ISPs in my area as Comcast has a completely monopoly. Despite only living 10 minutes away from my previous address, no sure why all of a sudden this is an issue now.

I’m at a complete loss of what to do.
Can anyone here who’s more tech savvy think of something I may be missing here?

4

This test was run to Google instead of the Diablo IV servers.

You can find the Diablo IV server IPs for testing here:

5 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                                10.0.0.1 -    0 |  262 |  262 |    1 |    3 |   40 |    3 |
|                          96.120.101.113 -    0 |  262 |  262 |   10 |   23 |   97 |   13 |
|po-314-1282-rur202.burien.wa.seattle.comcast.net -    0 |  262 |  262 |   10 |   22 |   96 |   13 |
|po-200-xar02.burien.wa.seattle.comcast.net -    0 |  262 |  262 |   11 |   23 |   96 |   13 |
|be-302-arsc1.seattle.wa.seattle.comcast.net -    0 |  262 |  262 |   11 |   24 |  138 |   14 |
|                            50.218.57.26 -    0 |  262 |  262 |   12 |   24 |   97 |   15 |
|                   No response from host -  100 |   53 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   53 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   53 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   53 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   53 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   53 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   53 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   53 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   53 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   53 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   53 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   53 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   53 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   53 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   53 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   53 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   53 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   53 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   53 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   53 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   53 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   53 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   53 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   53 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

EDIT: Also here’s a screenshot I took trying to test Heroes of the Storm. It spiked to 500-600 ping and lasted for a good couple of minutes.

https://imgur.com/a/IMHe3eK
6

What server are you running this test to? That last IP doesn’t correspond to any of the Diablo IV server IPs.

7

Not sure what you mean. I did excatly what the instructions said. I downloaded the MTR program, grabbed the Diablo 4 IP address from Battle.net (34.105.4.61), then pasted that into MTR. Those were my results after 5 or so minutes.

Here is another one I just ran.

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                                10.0.0.1 -    0 |  370 |  370 |    1 |    2 |    9 |    2 |
|                          96.120.101.113 -    0 |  370 |  370 |    7 |   24 |  165 |   18 |
|po-314-1282-rur202.burien.wa.seattle.comcast.net -    0 |  370 |  370 |   11 |   24 |  164 |   18 |
|po-200-xar02.burien.wa.seattle.comcast.net -    0 |  370 |  370 |    7 |   24 |  164 |   18 |
|be-302-arsc1.seattle.wa.seattle.comcast.net -    0 |  370 |  370 |   11 |   25 |  165 |   18 |
|                            50.218.57.26 -    0 |  370 |  370 |    8 |   25 |  165 |   19 |
|                   No response from host -  100 |   75 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   75 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   75 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   75 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   75 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   75 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   75 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   75 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   75 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   75 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   75 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   75 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   75 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   75 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   75 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   75 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   75 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   75 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   75 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   75 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   75 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   75 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   75 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   75 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

The tracert

Tracing route to 61.4.105.34.bc.googleusercontent.com [34.105.4.61]
over a maximum of 30 hops:

  1     5 ms     1 ms     1 ms  10.0.0.1 
  2    29 ms    16 ms    15 ms  96.120.101.113 
  3    37 ms    82 ms    22 ms  po-314-1282-rur202.burien.wa.seattle.comcast.net [24.153.84.93] 
  4    43 ms    17 ms    96 ms  po-200-xar02.burien.wa.seattle.comcast.net [69.139.162.53] 
  5   122 ms   204 ms    97 ms  be-302-arsc1.seattle.wa.seattle.comcast.net [24.124.128.162] 
  6    14 ms    43 ms    45 ms
8

According to these results, your connection path is hitting a dead end inside Comcast or their routing peer’s network. A normal test would show the server IP on the last line. Time to reach out to the ISP. Showing the test results to them may help.