Okay everyone, I have some good news… not a perfect solution, but good. There will be a second chance to earn Symmetra and Mercy again in December by watching 18 and 20 hours respectively after earning Junkrat (7 hours) and Zenyatta (15 hours) for the upcoming Overwatch Contenders Gaunlet Tournaments. I wish there was a more direct way to earn these skins for those who had technical issues, but this at least gives another chance to get them.
Click here for the original post
Hey everyone, I am starting this separate thread to survey anyone who so far has not yet earned the Overwatch Contenders skins for Symmetra and Mercy from the October Overwatch Contenders streaming promotion. This topic is for my feedback purposes only. I do not work for Blizzard! So I can’t and won’t promise that Blizzard will be able to use this list to help correct any outstanding issues for any user. It is my goal to get a better understanding of any persistent issues that can help prevent this problem from happening to you or anyone else for the future skins being offered. Your assistance is greatly appreciated on this.
VERY IMPORTANT! PLEASE CONFIRM YOU STILL DO NOT OWN THE SKINS!
With the exception of Overwatch League tokens, no streaming drop provides any type of notification when you log onto Overwatch and you will NOT see the icon labeling those skins when you receive them so please go into your hero gallery, click on either Symmetra or Mercy and check the skins for that hero, they will be labeled “CONTENDERS HOME” and “CONTENDERS AWAY” and will be Epic grade skins listed just below any Overwatch League skins you may already own for that hero.
VERY IMPORTANT! YOU MAY STILL RECEIVE A SKIN THROUGH NOVEMBER 2ND!
Officially skin drops can take up to 48 hours to process. This means if you just reached the qualifying threshold of time required for either skin drop during the final two broadcasts this week, that drop may be issued sometime between now and November 2nd. So if you reply, please continue to keep checking your game client over the next two days.
STILL NO SKINS? FOLLOW THESE INSTRUCTIONS
If you failed to earn either the Symmetra or the Mercy Overwatch Contenders skins, I would greatly appreciate your participation in reporting in this thread with the following information:
Which streams did you watch? You don’t have to specify exactly how much you watched on each, but please specify which of the eligible streams you did attempt to watch to earn these skins.
Click here for the schedule of eligible Overwatch Contenders streams in October
- October 15th @ 11 PM PDT - Korea Quarterfinals and Semifinals - Total time: 6:30:11
- October 20th @ 2 PM PDT - South America Week 4 Semifinals and Finals - Total time: 5:39:10
- October 22nd @ 3 AM PDT - Korea Grand Finals - Total time: 4:01:03
- October 25th @ 5 PM PDT - China Week 4 Semifinals, 3rd Place, and Finals (English VODCast) - Total time: 6:51:35
- October 28th @ 11 AM PDT - Europe Week 4 Upper Bracket Round 1
- October 28th @ 3 PM PDT - North America Week 4 Upper Bracket Round 1 - EU & NA Combined Time: 9:19:30
- October 29th @ 11 AM PDT - Europe Week 4 Lower Bracket Round 1
- October 29th @ 3 PM PDT - North America Week 4 Lower Bracket Round 1 - EU & NA Combined Time: 7:40:30
- October 30th @ 11 AM PDT - Europe Week 4 Upper Bracket Round 2
- October 30th @ 3 PM PDT - North America Week 4 Upper Bracket Round 2 - EU & NA Combined Time: 8:08:51
- October 31st @ 11 AM PDT - Europe Week 4 Lower Bracket Round 2
- October 31st @ 3 PM PDT - North America Week 4 Lower Bracket Round 2 - EU & NA Combined Time: 7:45:58
Total Hours Streamed in October: 57 hours, 56 minutes, 48 seconds
What troubleshooting did you attempt to complete? This step is very important! Please take the time to specify if you completed any steps of troubleshooting throughout the month. You can reference my streaming troubleshooting guide (click here) for key steps I have recommended to sort out issues with rewards. Please also specify if you frequently saw the “red light” next to the sign-in confirmation prompt below the web player.
What is the resident country your Blizzard account assigned to? Check this at account.blizzard.com. I ask for this because some countries are not eligible to earn these rewards including possibly some that are not specifically listed in the official rules of the promotion. Please do not provide any specific location or personal information otherwise (as this is a public forum), only your country if you do not mind.
Please avoid posting more than once and please avoid any insults, death threats, or spamming ideas on how to improve the stream. Please provide constructive suggestions in my main thread instead. Thank you for your cooperation. Once again, I do not work for Blizzard (learn more about the forum MVP program here), and I am just looking to help in any area where i can.
Update - November 2nd, 2020
Thank you for your continued feedback. Please note I have no further updates from Blizzard at this time. However I would like to ask each of you to try a step that has a faint chance of working.
Perform a “Forgot your password recovery” on your Blizzard account (PC Players Only)
This procedure will help create a force reset of your account and refreshes and checks for any new rewards, products, or services you have for your account. Sign out of your Blizzard account (either on a Blizzard website or on the BattleNet App Launcher) then force a password change by clicking “Forgot Your Password”. Do not just use the Password Reset Tool on your account page and simply change the password as this does not achieve the same effect. You will need to have your recovery information ready or if you have your phone that is connected to your account ready in order to successfully reset your password.
Unlink or Relink your Console Account to your Blizzard Account
This step achieves the same effect for specifically console players. Unlink your account at account.blizzard.com/connections, then either relink it there again or relink it directly in the game client.
Again these steps are not likely to work but you never know.