I must admit this is sad and frustrating to hear. I am very aware that so many players had trouble earning the Symmetra and Mercy skins from October because some of the streams at the end of the month were not working to track time watched so hundreds of players failed to earn one or both of the skins. I even ran a very extensive thread to collect information from everyone affected here on the forums and worked to keep everyone updated from there and my master “Streaming Rewards Guide” thread which was pinned at the time here on the forums. I also now run a second Twitter handle called @dropswatch where I schedule posts daily about what rewards are available and how to earn them including posting when eligible reward live streams are beginning.
Now I am not frustrated at you for not paying attention to the resources that I have provided because I don’t represent Blizzard so I do not expect anyone to pay absolute attention to me. I am actually frustrated that I can’t do more for this community short of posting on the forums and my own Twitter feeds. I am frustrated that news like this falls through the woodwork and players like you miss out on cool promotions like this. If anything, I hope to do more and will continue to find ways to do more to keep this community aware of things that involve them enjoying Overwatch, especially making sure they can earn cool promotional awards like the Contenders skins. In the meantime, my advice to you and everyone else is be proactive and ask when something with Overwatch is not working right for you. I can’t be on the forums all of the time of course, but I do catch a lot of questions and comments like this and I try to help players get the answers they seek.
As always, everyone is always free to tag me in a thread (click the “ Share” button at the bottom of any forum thread to invite me to that thread) and I will at the very least take time to read it. I can’t always promise I will respond (sometimes I can’t or won’t if I don’t have a reliable answer I can share), but always feel free to reach out to me. I am here to help make our community a better one.