Technical Support

Known Technical Support Issues - [Updated May 20, 2019!] (5)

Hey there everybody! We’ll be using this forum thread to track known technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these st…

Voice Chat issues with Bluetooth Headsets (3)

We wanted to report on our findings on this issue. After some testing and reading up on Bluetooth technology, this seems to be an issue with how Bluetooth functions. You’ll also see these issues on other games that emplo…

Frame Drop Issues While Streaming (3)

If you use streaming software and you’re seeing frame rate drops in-game or dropped frames on the stream, we would recommend trying to disable Windows Game Mode in the Windows Game Bar options to see if that improves thi…

Performance/Stuttering Troubleshooting (7)

If you should experience any kind of performance issues or stuttering within the Nexus, there may be some useful tools to help analyze and troubleshoot what disruptions may be occurring. This guide should help identify w…

Common Connection and Latency Issues (6)

Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you’re having them. Table of Contents 1. Connec…

Patching and Installation Troubleshooting (5)

Patching and installation issues are some of the more common issues that we come across in the Tech Support Forums. This thread will highlight some troubleshooting steps that have been proven to resolve most of the patch…

Welcome to Heroes of the Storm Technical Support! (3)

Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members.…

You were disconnected from Blizzard services (1)
Bronze 5 - Issues with low RP gain/loss (1)
Spam disconnect at start of game (1)
Game crashes before opening since last update (2)
Green Screen when gaming (2)
[Dec 3] Crashing during reconnect/rejoin to game ( 2 ) (23)
Mouse cursor is mis-aligned / off? (3)
Graphics artifacts and limited mouse movement (2)
Blizzard launcher causing Network Card to Crash (4)
Unable to Load Game (1)
Unable to log onto certain accounts (9)
Constant Stuttering (4)
Heroes is unplayable on my rtx 2080 ti system and I've tried everything (14)
Game randomly disconnecting (4)
"Application has been blocked from accessing Graphics Hardware" (3)
Game freezes on loading, then loads, then immediately disconnects me from game, and when I try to restart the client it immediately comes up with a server error (3)
CPU Performance Error - AMD Ryzen ( 2 ) (25)
Preparing game data taking forever (4)
Copy folder and HOTs Folder to another Windows PC (2)
Cursor in wrong area on screen (2)
In-Game crash to desktop very Frequently! (1)
Black screen + audio on launch after splash screen (1)