Technical Support


Topic Replies Activity
Known Technical Support Issues - [Updated May 20, 2019!]

Hey there everybody! We’ll be using this forum thread to track known technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these st…

5 19 May 2019
Voice Chat issues with Bluetooth Headsets

We wanted to report on our findings on this issue. After some testing and reading up on Bluetooth technology, this seems to be an issue with how Bluetooth functions. You’ll also see these issues on other games that emplo…

3 11 September 2018
Frame Drop Issues While Streaming

If you use streaming software and you’re seeing frame rate drops in-game or dropped frames on the stream, we would recommend trying to disable Windows Game Mode in the Windows Game Bar options to see if that improves thi…

3 11 September 2018
Performance/Stuttering Troubleshooting

If you should experience any kind of performance issues or stuttering within the Nexus, there may be some useful tools to help analyze and troubleshoot what disruptions may be occurring. This guide should help identify w…

7 11 September 2018
Common Connection and Latency Issues

Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you’re having them. Table of Contents 1. Connec…

6 11 September 2018
Patching and Installation Troubleshooting

Patching and installation issues are some of the more common issues that we come across in the Tech Support Forums. This thread will highlight some troubleshooting steps that have been proven to resolve most of the patch…

5 11 September 2018
Welcome to Heroes of the Storm Technical Support!

Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members.…

3 11 September 2018
Russians on EU servers 1 21 February 2020
Game crashes 5 seconds into ingame loading screen 3 21 February 2020
Random FPS drops to 0 3 21 February 2020
[D9R9K9] Can't install the game 2 20 February 2020
Won't let me leave leaver status 5 20 February 2020
Need help with settings please 1 20 February 2020
Game will not launch from Battle.net launcher 2 19 February 2020
Heroes of the storm keeps ghost reducing my computer audio balance 1 19 February 2020
Game stuttering - increases with time 3 19 February 2020
Battlenet app needs reinstall (again) 3 19 February 2020
I can't install the game 3 20 February 2020
Wont remove leaver status 2 19 February 2020
Help mouse is off 5 18 February 2020
Constant disconnects - Heroes of the Storm 2 18 February 2020
Game crashed on mvp screen 1 18 February 2020
Game crashing to the desktop 5 18 February 2020
No sound in game 2 18 February 2020
Please Get Your mess Together 6 18 February 2020
Stuttering Lag Issues 14 17 February 2020
All Data File Download is Excessively Slow 2 17 February 2020
"Ranked play data update has failed. Your Ranked Play and Rank Decay changes from the last game have not been applied." 2 16 February 2020
Both teams mass dc and throws you out of the game is over 2 16 February 2020
Friends List Gone, Can't Log Into US Servers Only HOTS 3 16 February 2020