Technical Support


Voice Chat issues with Bluetooth Headsets (3)

We wanted to report on our findings on this issue. After some testing and reading up on Bluetooth technology, this seems to be an issue with how Bluetooth functions. You’ll also see these issues on other games that emplo…

Frame Drop Issues While Streaming (3)

If you use streaming software and you’re seeing frame rate drops in-game or dropped frames on the stream, we would recommend trying to disable Windows Game Mode in the Windows Game Bar options to see if that improves thi…

Performance/Stuttering Troubleshooting (7)

If you should experience any kind of performance issues or stuttering within the Nexus, there may be some useful tools to help analyze and troubleshoot what disruptions may be occurring. This guide should help identify w…

Common Connection and Latency Issues (6)

Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you’re having them. Table of Contents 1. Connec…

Patching and Installation Troubleshooting (5)

Patching and installation issues are some of the more common issues that we come across in the Tech Support Forums. This thread will highlight some troubleshooting steps that have been proven to resolve most of the patch…

Welcome to Heroes of the Storm Technical Support! (3)

Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members.…

Game Crashing exception code: 0xc0000005 (3)
Random disconnects at certain times of day, WinMTR log included (9)
Massive Framerate Drops (9)
Cant send friend request (4)
Crashing in game after new patch (3)
Question about viewing replays (2)
Cannot Connect on Launch w/ WinMTR Test (12)
Cannot connect on launch, tried protocol. Next step? (2)
-600 points for blizz dc (again) (1)
The games requires me to type out my login info every time I launch the game (3)
ALL ANZ players can't get a game today! (2)
Could not join the matchmaking queue (5)
Blizzard server stability (1)
If I wanted to post a piece of a replay (3)
Loosing points in ranked (3)
-600 MMR penalty after game bug (hangup) (9)
Stutter since driver update (9)
Cablevision Argentina - Connection Issues 4/15/2019 (14)
An unexpected fatal error occurred (3)
Mouse problem in hots Windows 10 please help! (12)
No me deja jugar [ES-EN] (2)
This play mode is currently disabled (13)
Constant lag every few seconds and disconnects only in blizzard games (2)
Can't play In any mode (5)