Technical Support


Topic Replies Activity
Known Technical Support Issues - [Updated May 20, 2019!]

Hey there everybody! We’ll be using this forum thread to track known technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these st…

5 19 May 2019
Voice Chat issues with Bluetooth Headsets

We wanted to report on our findings on this issue. After some testing and reading up on Bluetooth technology, this seems to be an issue with how Bluetooth functions. You’ll also see these issues on other games that emplo…

3 11 September 2018
Frame Drop Issues While Streaming

If you use streaming software and you’re seeing frame rate drops in-game or dropped frames on the stream, we would recommend trying to disable Windows Game Mode in the Windows Game Bar options to see if that improves thi…

3 11 September 2018
Performance/Stuttering Troubleshooting

If you should experience any kind of performance issues or stuttering within the Nexus, there may be some useful tools to help analyze and troubleshoot what disruptions may be occurring. This guide should help identify w…

7 11 September 2018
Common Connection and Latency Issues

Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you’re having them. Table of Contents 1. Connec…

6 11 September 2018
Patching and Installation Troubleshooting

Patching and installation issues are some of the more common issues that we come across in the Tech Support Forums. This thread will highlight some troubleshooting steps that have been proven to resolve most of the patch…

5 11 September 2018
Welcome to Heroes of the Storm Technical Support!

Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members.…

3 11 September 2018
Can't play, don't have any heroes 6 17 January 2020
Impossible to complete the 1st quest 3 17 January 2020
January 14th, Windows 7 and HUGE lags 1 17 January 2020
Mouse cursor is mis-aligned / off? 9 17 January 2020
Low Fps with a RTX 2080 SUPER 5 17 January 2020
ACCESS_VIOLATION reading from 0x0000000040000008 1 17 January 2020
Things are f'd up 3 17 January 2020
Bug in Hero Skins 2 16 January 2020
Game immediately closes upon opening 4 15 January 2020
Leaver status wont change 2 15 January 2020
HotS crashes Graphic Driver 2 15 January 2020
3950x + 2070 super - Stuttering multiple times per game 1 15 January 2020
5-10 Second Disconnect/Reconnect 1 14 January 2020
Error 2: -1073741819 7 15 January 2020
End game match freeze (Upate) 1 14 January 2020
Frequent Crashes to Black Screen (monitor loses input) 22 13 January 2020
Game freezes every match 2 12 January 2020
Error - There was an internal error while connecting to Battlenet. Please Try again later 1 12 January 2020
Can't open Heros 2 12 January 2020
Spam disconnect at start of game 13 11 January 2020
Constant desync error 6 10 January 2020
Is this laptop bad for hots? 3 10 January 2020
Cannot get HoTS to work 2 8 January 2020