Technical Support


Known Technical Support Issues - [Updated May 20, 2019!] (6)

Hey there everybody! We’ll be using this forum thread to track known technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these st…

Voice Chat issues with Bluetooth Headsets (3)

We wanted to report on our findings on this issue. After some testing and reading up on Bluetooth technology, this seems to be an issue with how Bluetooth functions. You’ll also see these issues on other games that emplo…

Frame Drop Issues While Streaming (3)

If you use streaming software and you’re seeing frame rate drops in-game or dropped frames on the stream, we would recommend trying to disable Windows Game Mode in the Windows Game Bar options to see if that improves thi…

Performance/Stuttering Troubleshooting (7)

If you should experience any kind of performance issues or stuttering within the Nexus, there may be some useful tools to help analyze and troubleshoot what disruptions may be occurring. This guide should help identify w…

Common Connection and Latency Issues (6)

Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you’re having them. Table of Contents 1. Connec…

Patching and Installation Troubleshooting (5)

Patching and installation issues are some of the more common issues that we come across in the Tech Support Forums. This thread will highlight some troubleshooting steps that have been proven to resolve most of the patch…

Welcome to Heroes of the Storm Technical Support! (3)

Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members.…

Reduced CPU Power Detected ( 2 ) (27)
Leaver status on last-second random disconnect (1)
Error 2:-1073741795 Cannot Launch Heroes of the Storm (2)
Game Lagging and freezing non stop (4)
Unable to play since Patch (1)
Version Mismatch (3)
Connected to a distant server (1)
I can't see Leaderboards, info, and Blizzard checkout, is that the same problem? (4)
Unable to Play HOTS, Endless update loop (1)
Leaver Status will not clear (1)
Infinite "Reconnecting..." screen (5)
I keep getting entry point not found (1)
Slow Login + Error Message (1)
Computer shuts off (4)
My game dose not have the upper corner health bar for towers (1)
Group chat bug - works when I start group, not when I join (1)
HOTS Support Please, Random crashing, logging out (3)
Blizz app wont launch (5)
Problems logging in (3)
6 rank point per win? That must be a bug (1)
Files are damaged (4)
We're a gang Now quest not working (2)
How to improve gaming performance (2)