Technical Support


Voice Chat issues with Bluetooth Headsets (3)

We wanted to report on our findings on this issue. After some testing and reading up on Bluetooth technology, this seems to be an issue with how Bluetooth functions. You’ll also see these issues on other games that emplo…

Frame Drop Issues While Streaming (3)

If you use streaming software and you’re seeing frame rate drops in-game or dropped frames on the stream, we would recommend trying to disable Windows Game Mode in the Windows Game Bar options to see if that improves thi…

Performance/Stuttering Troubleshooting (7)

If you should experience any kind of performance issues or stuttering within the Nexus, there may be some useful tools to help analyze and troubleshoot what disruptions may be occurring. This guide should help identify w…

Common Connection and Latency Issues (6)

Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you’re having them. Table of Contents 1. Connec…

Patching and Installation Troubleshooting (5)

Patching and installation issues are some of the more common issues that we come across in the Tech Support Forums. This thread will highlight some troubleshooting steps that have been proven to resolve most of the patch…

Welcome to Heroes of the Storm Technical Support! (3)

Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members.…

HOTS instant crash (3)
Queue never pops? (7)
Draft disconnections (2)
Why does blizzard not have a email to contact them? (8)
Mouse clicks are off (4)
How to find help? It shouldn't be this hard (10)
White screen on startup (15)
RIP ranked points (2)
Fresh Windows 10. Getting Kicked to Desktop. What programs may cause this? (3)
Help in removing an account (5)
Game won't start (3)
Insane increase in fan speed mid and late game (2)
Launching HOTS breaks the internet on my PC (13)
Only connects to Blizzard while alt-tabbed?! (12)
[Spectrum] Lag after the newest patch (6)
Your loot boxes keep freezing the game (11)
After login only overlay shows up, game shop and all game modes are unavailable (10)
Playing Hearthstone and HOTS creates lag issues (3)
Waiting for game mode download (3)
Lost connection at Lvl. 11 (1)
Constant latency issues (3)
Blank White Screen on Launch (1)
Blank White Screen on launch (13)
Game freezes when logging in (4)