Technical Support


Voice Chat issues with Bluetooth Headsets (3)

We wanted to report on our findings on this issue. After some testing and reading up on Bluetooth technology, this seems to be an issue with how Bluetooth functions. You’ll also see these issues on other games that emplo…

Frame Drop Issues While Streaming (3)

If you use streaming software and you’re seeing frame rate drops in-game or dropped frames on the stream, we would recommend trying to disable Windows Game Mode in the Windows Game Bar options to see if that improves thi…

Performance/Stuttering Troubleshooting (7)

If you should experience any kind of performance issues or stuttering within the Nexus, there may be some useful tools to help analyze and troubleshoot what disruptions may be occurring. This guide should help identify w…

Common Connection and Latency Issues (6)

Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you’re having them. Table of Contents 1. Connec…

Patching and Installation Troubleshooting (5)

Patching and installation issues are some of the more common issues that we come across in the Tech Support Forums. This thread will highlight some troubleshooting steps that have been proven to resolve most of the patch…

Welcome to Heroes of the Storm Technical Support! (3)

Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members.…

Cannot use in-game voice chat or Blizzard.Net client voice chat (1)
Any quick way to reset connection to your servers? (1)
Reconnecting System Failure (1)
I was about to start a match and a "error" apear (1)
Frustrating toy event glitch :( (1)
Game Crash to Desktop (1)
Login screen stuck on loading (3)
Lag spikes causing short freezes (1)
Ranking system bug? (1)
Mouse doesn't work after update (18)
Fatal Error and auto close during game (6)
Can i use a screen overlay with hots? (1)
Game broken and unplayable please help (3)
Still can't chat during a match (1)
The Nexas Barfed (1)
Desync Error when trying to rejoin (1)
Black Screen w/ GPU Fans Spinning 100% (1)
Frame/Game stuttering (2)
Extreme ping in games (1)
I can not complete quests (1)
I can' play the game (2)
"Error: You were disconnected from Blizzard services" every time (2)
Game freezing every couple of seconds (2)
Game thinks I'm a different resolution? MAJOR BUG! (2)