Technical Support

Topic Replies Activity
Known Technical Support Issues - [Updated May 20, 2019!]

Hey there everybody! We’ll be using this forum thread to track known technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these st…

5 19 May 2019
Voice Chat issues with Bluetooth Headsets

We wanted to report on our findings on this issue. After some testing and reading up on Bluetooth technology, this seems to be an issue with how Bluetooth functions. You’ll also see these issues on other games that emplo…

3 11 September 2018
Frame Drop Issues While Streaming

If you use streaming software and you’re seeing frame rate drops in-game or dropped frames on the stream, we would recommend trying to disable Windows Game Mode in the Windows Game Bar options to see if that improves thi…

3 11 September 2018
Performance/Stuttering Troubleshooting

If you should experience any kind of performance issues or stuttering within the Nexus, there may be some useful tools to help analyze and troubleshoot what disruptions may be occurring. This guide should help identify w…

7 11 September 2018
Common Connection and Latency Issues

Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you’re having them. Table of Contents 1. Connec…

6 11 September 2018
Patching and Installation Troubleshooting

Patching and installation issues are some of the more common issues that we come across in the Tech Support Forums. This thread will highlight some troubleshooting steps that have been proven to resolve most of the patch…

5 11 September 2018
Welcome to Heroes of the Storm Technical Support!

Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members.…

3 11 September 2018
Lag spikes the past 2 days 1 28 March 2020
More lag spikes 2 28 March 2020
[lemin] lag since patch 3 28 March 2020
Frequent crashes - ACCESS_VIOLATION (0xC0000005) 6 27 March 2020
Crashes when I hit play 6 27 March 2020
Lags since latest patch 8 27 March 2020
Cannot change hero skin 3 28 March 2020
Hotkeys dont save 3 27 March 2020
[SOLVED] Battle.Net App Not Launching (Avast) 1 27 March 2020
Everything is unavailable [Part 2] 2 26 March 2020
All game modes disabled 2 26 March 2020
[Azaar] Can't play 6 26 March 2020
Game crashes all the time 12 26 March 2020
Rank search over >4500sec 1 26 March 2020
Got leaver status even though I came back 1 25 March 2020
Game wont run at all 2 25 March 2020
[redeyejedi] Can't play 3 25 March 2020
Hero response delay 3 25 March 2020
Can't play. Chrashes when starting 3 25 March 2020
Аккаунт показывается как не активный 1 25 March 2020
Аккаунт показывается как не активный 1 25 March 2020
Extreme Lag Spikes since 49.4 8 25 March 2020
I cant play HOTS 3 25 March 2020