Technical Support
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Known Technical Support Issues - [Updated May 20, 2019!]
Hey there everybody! We’ll be using this forum thread to track known technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these st… |
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4 | 7261 | 19 May 2019 |
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Voice Chat issues with Bluetooth Headsets
We wanted to report on our findings on this issue. After some testing and reading up on Bluetooth technology, this seems to be an issue with how Bluetooth functions. You’ll also see these issues on other games that emplo… |
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2 | 6091 | 11 September 2018 |
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Frame Drop Issues While Streaming
If you use streaming software and you’re seeing frame rate drops in-game or dropped frames on the stream, we would recommend trying to disable Windows Game Mode in the Windows Game Bar options to see if that improves thi… |
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2 | 3204 | 11 September 2018 |
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Performance/Stuttering Troubleshooting
If you should experience any kind of performance issues or stuttering within the Nexus, there may be some useful tools to help analyze and troubleshoot what disruptions may be occurring. This guide should help identify w… |
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6 | 6734 | 11 September 2018 |
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Common Connection and Latency Issues
Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you’re having them. Table of Contents 1. Connec… |
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5 | 6593 | 11 September 2018 |
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Patching and Installation Troubleshooting
Patching and installation issues are some of the more common issues that we come across in the Tech Support Forums. This thread will highlight some troubleshooting steps that have been proven to resolve most of the patch… |
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4 | 5106 | 11 September 2018 |
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Welcome to Heroes of the Storm Technical Support!
Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members.… |
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2 | 3692 | 11 September 2018 |
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Game freezes on occasion
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0 | 10 | 11 April 2021 |
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Massive Frame Drops for HoTS
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12 | 1753 | 11 April 2021 |
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Chatlogs that lead up to a ban
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3 | 28 | 10 April 2021 |
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Storm Leaugue Draft disconnects and loss of rank points without leaver status
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1 | 38 | 9 April 2021 |
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Game won't load
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1 | 65 | 9 April 2021 |
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Cannot login to the HOTS
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0 | 35 | 9 April 2021 |
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Lag, high latency on blizzard servers every evening
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1 | 45 | 7 April 2021 |
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High Latency when connecting to US Central
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1 | 47 | 7 April 2021 |
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Unknown lag. Only in HotS
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13 | 3196 | 6 April 2021 |
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Very high latency in HOTS
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4 | 91 | 5 April 2021 |
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I cant move or type in game! Please help
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1 | 101 | 5 April 2021 |
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Someting is wrong with my mmr matchmaking
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2 | 89 | 4 April 2021 |
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Game settings keep resetting every launch. Can not save new settings while in game
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1 | 65 | 4 April 2021 |
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Game keeps minimizing
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6 | 1894 | 2 April 2021 |
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Question on Account Silence
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2 | 90 | 1 April 2021 |
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Screen scrolling
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1 | 76 | 30 March 2021 |
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Connection Issue
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4 | 179 | 30 March 2021 |
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“this play mode currently disabled”
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34 | 268 | 29 March 2021 |
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All game modes Disabled
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29 | 345 | 29 March 2021 |
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HOTS Game mode disabled
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1 | 84 | 29 March 2021 |
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Playmode disable
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1 | 85 | 29 March 2021 |
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Random Crashes without notice
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4 | 176 | 27 March 2021 |
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"This play mode currently disabled"
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3 | 173 | 25 March 2021 |