Technical Support
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Known Technical Support Issues - [Updated Sept 14, 2021!]
Hey there everybody! We’ll be using this forum thread to track known technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these st… |
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1 | 13942 | September 15, 2021 |
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Voice Chat issues with Bluetooth Headsets
We wanted to report on our findings on this issue. After some testing and reading up on Bluetooth technology, this seems to be an issue with how Bluetooth functions. You’ll also see these issues on other games that emplo… |
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0 | 11864 | September 11, 2018 |
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Performance/Stuttering Troubleshooting
If you should experience any kind of performance issues or stuttering within the Nexus, there may be some useful tools to help analyze and troubleshoot what disruptions may be occurring. This guide should help identify w… |
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4 | 12149 | September 11, 2018 |
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Common Connection and Latency Issues
Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you’re having them. Table of Contents 1. Connec… |
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3 | 11841 | September 11, 2018 |
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Patching and Installation Troubleshooting
Patching and installation issues are some of the more common issues that we come across in the Tech Support Forums. This thread will highlight some troubleshooting steps that have been proven to resolve most of the patch… |
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2 | 9264 | September 11, 2018 |
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Welcome to Heroes of the Storm Technical Support!
Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members.… |
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0 | 6906 | September 11, 2018 |
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Severe FPS drops / stuttering with CPU thread spikes and ext
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13 | 398 | October 15, 2026 |
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Laggy and studdering constantly
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1 | 57 | October 15, 2026 |
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Voice chat temporary unavailable
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2 | 66 | October 15, 2026 |
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Cannot save hotkeys, I'm playing on Mac, please help!
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0 | 6 | October 14, 2026 |
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Some matches have very high ping and unstable connection
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0 | 11 | October 14, 2026 |
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Reply to DrSuperGood re: CPU affinity
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1 | 29 | October 12, 2026 |
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Full Ultrawide Support
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4 | 66 | October 12, 2026 |
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Repeated crashes on AMD Vega 64
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1 | 27 | October 11, 2026 |
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Crash to desktop seconds after launch, in multi-day waves
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0 | 29 | October 11, 2026 |
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Heroes of the Storm is crashing on launch
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2 | 62 | October 10, 2026 |
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My PC freezes or restarts only when playing Hots
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1 | 27 | October 10, 2026 |
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Disconnect every game
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3 | 345 | October 10, 2026 |
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User account reseted
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6 | 454 | October 10, 2026 |
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MMR issues ranked
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0 | 24 | October 9, 2026 |
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Is matchmaking system broken?
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0 | 26 | October 9, 2026 |
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Missing Twitch Drop Rewards
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4 | 89 | October 8, 2026 |
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HoTS-Twitch Drops Campaign Complete - no rewards
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17 | 269 | October 7, 2026 |
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Impossible to play
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0 | 48 | October 6, 2026 |
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Update stuck at resetting
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0 | 19 | October 5, 2026 |
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Xal'atath Twitch drop ending too early
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0 | 18 | October 5, 2026 |
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They ever planning on nerfing Tass?
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0 | 23 | October 4, 2026 |
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Games crashes without any error message
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0 | 40 | October 4, 2026 |
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Came back to try the game again and Progression is lost?
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0 | 26 | October 3, 2026 |
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Game is randomly resetting ALL options every time at launch
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0 | 19 | October 3, 2026 |