Technical Support
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Known Technical Support Issues - [Updated Sept 14, 2021!]
Hey there everybody! We’ll be using this forum thread to track known technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these st… |
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5 | 13766 | September 15, 2021 |
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Voice Chat issues with Bluetooth Headsets
We wanted to report on our findings on this issue. After some testing and reading up on Bluetooth technology, this seems to be an issue with how Bluetooth functions. You’ll also see these issues on other games that emplo… |
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2 | 11819 | September 11, 2018 |
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Performance/Stuttering Troubleshooting
If you should experience any kind of performance issues or stuttering within the Nexus, there may be some useful tools to help analyze and troubleshoot what disruptions may be occurring. This guide should help identify w… |
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6 | 11996 | September 11, 2018 |
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Common Connection and Latency Issues
Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you’re having them. Table of Contents 1. Connec… |
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5 | 11753 | September 11, 2018 |
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Patching and Installation Troubleshooting
Patching and installation issues are some of the more common issues that we come across in the Tech Support Forums. This thread will highlight some troubleshooting steps that have been proven to resolve most of the patch… |
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4 | 9184 | September 11, 2018 |
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Welcome to Heroes of the Storm Technical Support!
Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members.… |
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2 | 6880 | September 11, 2018 |
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Cant log, emergency window poping
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0 | 11 | May 14, 2026 |
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Error while trying to connect to the game
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0 | 32 | May 13, 2026 |
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I can't log in to the game
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0 | 23 | May 13, 2026 |
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Recruit-a-friend failure
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2 | 19 | May 13, 2026 |
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Tu instalacion de heroes of the storm esta dañada
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1 | 24 | May 13, 2026 |
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Latency/Disconnection Issues since Last Patch
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1 | 31 | May 7, 2026 |
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Devs please for the love of God fix the Chat
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1 | 26 | May 3, 2026 |
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Keep getting kicked off
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3 | 97 | April 29, 2026 |
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You cannot enter matchmaking queue
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0 | 37 | April 21, 2026 |
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Samuro Bug Fixes
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2 | 14 | May 21, 2026 |
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Popup slows down progress
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1 | 18 | May 20, 2026 |
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Why is it necessary to download 1gb of game data to play?
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4 | 65 | May 18, 2026 |
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534a096c-d36c-416d-9e50-3649f11f5970
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1 | 18 | May 15, 2026 |
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Replays from 2.55.10.94470 inaccessible ('25/6/2-'25/7/28)
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1 | 25 | May 14, 2026 |
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Unable to get maps other than Cursed Hollow
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2 | 35 | May 2, 2026 |
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Bug in the Start of the Game
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1 | 38 | April 20, 2026 |
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[Proton/Linux] Frequent Access Violation Errors [SOLVED]
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1 | 88 | April 13, 2026 |
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Which IP address do I use in WinMTR to debug lag spikes?
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1 | 30 | April 12, 2026 |
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Error redeeming gems
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1 | 11 | April 4, 2026 |
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How can I see logs details of crash in HotS
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2 | 22 | March 31, 2026 |
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Mismatched game version?
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20 | 392 | March 31, 2026 |
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This Play Mode Is Currently Disabled
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7 | 180 | March 29, 2026 |
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Do away with disconnect penalties and report penalties
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4 | 45 | March 28, 2026 |
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Is it me or does the game feel incredibly unstable now?
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2 | 84 | March 21, 2026 |