Technical Support
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Known Technical Support Issues - [Updated Sept 14, 2021!]
Hey there everybody! We’ll be using this forum thread to track known technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these st… |
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5 | 13493 | September 15, 2021 |
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Voice Chat issues with Bluetooth Headsets
We wanted to report on our findings on this issue. After some testing and reading up on Bluetooth technology, this seems to be an issue with how Bluetooth functions. You’ll also see these issues on other games that emplo… |
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2 | 11695 | September 11, 2018 |
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Performance/Stuttering Troubleshooting
If you should experience any kind of performance issues or stuttering within the Nexus, there may be some useful tools to help analyze and troubleshoot what disruptions may be occurring. This guide should help identify w… |
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6 | 11819 | September 11, 2018 |
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Common Connection and Latency Issues
Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you’re having them. Table of Contents 1. Connec… |
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5 | 11620 | September 11, 2018 |
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Patching and Installation Troubleshooting
Patching and installation issues are some of the more common issues that we come across in the Tech Support Forums. This thread will highlight some troubleshooting steps that have been proven to resolve most of the patch… |
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4 | 9094 | September 11, 2018 |
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Welcome to Heroes of the Storm Technical Support!
Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members.… |
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2 | 6823 | September 11, 2018 |
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Preparing game data everytime I open the game
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3 | 38 | July 4, 2025 |
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Heroes of the Storm Frequent Crashing
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1 | 11 | July 4, 2025 |
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Can't logging into my account
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0 | 3 | July 2, 2025 |
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Account Closure After Solo A.I. Matches – False Positive
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0 | 20 | June 30, 2025 |
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Drop FPS after reinstalle
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1 | 12 | June 30, 2025 |
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Recruit A Friend Not Working
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1 | 23 | June 22, 2025 |
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Recruit A friend doesn't work
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0 | 8 | June 22, 2025 |
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Can't log in with one of my accoutns into HOTS game crashes
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3 | 43 | June 20, 2025 |
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Missing Heroes After Update of 10yr Anniversary
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0 | 25 | June 17, 2025 |
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No sound ingame solved. press ctrl+s
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0 | 10 | June 16, 2025 |
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My rating points are bugged?
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2 | 15 | June 11, 2025 |
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Lancement de partie sur Hots impossible
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1 | 13 | June 20, 2025 |
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Heroes, skins, mounts are all gone!
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6 | 95 | June 11, 2025 |
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Version Mismatch / Random Crashes
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3 | 82 | June 4, 2025 |
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All The Earned heroes went lost
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4 | 59 | May 30, 2025 |
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My purchased heroes suddenly showing not "earned"
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34 | 216 | May 30, 2025 |
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My Real money is gone and now my heroes and all items are to
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2 | 38 | May 30, 2025 |
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Fixed Skin/Hero lock Problem
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2 | 32 | May 30, 2025 |
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All progress is LOST!
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4 | 69 | May 29, 2025 |
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All of My Progressions has locked out
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2 | 22 | May 29, 2025 |
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Game keeps crashing
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1 | 34 | May 27, 2025 |
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Can't make a payment!
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1 | 19 | May 25, 2025 |
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Unable to Login? Version Mismatch or Auth issue?
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1 | 72 | May 25, 2025 |
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My account data Heroes of the Storm is lost
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2 | 52 | May 25, 2025 |