Technical Support
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Known Technical Support Issues - [Updated Sept 14, 2021!]
Hey there everybody! We’ll be using this forum thread to track known technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these st… |
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5 | 13839 | September 15, 2021 |
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Voice Chat issues with Bluetooth Headsets
We wanted to report on our findings on this issue. After some testing and reading up on Bluetooth technology, this seems to be an issue with how Bluetooth functions. You’ll also see these issues on other games that emplo… |
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2 | 11841 | September 11, 2018 |
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Performance/Stuttering Troubleshooting
If you should experience any kind of performance issues or stuttering within the Nexus, there may be some useful tools to help analyze and troubleshoot what disruptions may be occurring. This guide should help identify w… |
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6 | 12046 | September 11, 2018 |
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Common Connection and Latency Issues
Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you’re having them. Table of Contents 1. Connec… |
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5 | 11785 | September 11, 2018 |
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Patching and Installation Troubleshooting
Patching and installation issues are some of the more common issues that we come across in the Tech Support Forums. This thread will highlight some troubleshooting steps that have been proven to resolve most of the patch… |
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4 | 9223 | September 11, 2018 |
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Welcome to Heroes of the Storm Technical Support!
Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members.… |
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2 | 6894 | September 11, 2018 |
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10-20 minute QM queue times despite estimated 90secs
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0 | 8 | August 24, 2026 |
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Pending transaction issue
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5 | 1423 | August 22, 2026 |
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CPU usage spike, high temps
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0 | 13 | August 21, 2026 |
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I paid for gems and havent gotten them
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0 | 11 | August 20, 2026 |
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All heroes not available AGAIN
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13 | 225 | August 20, 2026 |
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Crashes every 15 - 30 seconds
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0 | 18 | August 16, 2026 |
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I have a history of a loss when our team won the match
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1 | 25 | August 15, 2026 |
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Says HOTS is playing and will not let me login to it
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0 | 23 | August 10, 2026 |
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Authentication Connecting... Error Your login attempt
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5 | 137 | August 8, 2026 |
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Does Heroes sets its own CPU affinity?
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1 | 34 | August 5, 2026 |
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Unable to find Ranked games 2026
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0 | 32 | August 4, 2026 |
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In game settings not saving
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0 | 16 | July 31, 2026 |
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Bugged level 20 quest Nazeebo
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2 | 86 | July 30, 2026 |
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In heroes of the storm i bought 2000 gems
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0 | 22 | July 27, 2026 |
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In heroes of the storm i bought 2000 gems
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0 | 30 | July 27, 2026 |
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Make HOTS 32:9 Again! (The ongoing cry for 5120 x 1440)
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1 | 41 | August 23, 2026 |
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Higher CPU usage after update
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2 | 56 | August 23, 2026 |
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Kicked out of game immediately
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2 | 50 | August 17, 2026 |
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High latency in Heroes of the Storm from Bolivia
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1 | 39 | August 13, 2026 |
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User account reseted
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4 | 349 | July 11, 2026 |
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Lost of progess
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4 | 55 | August 6, 2026 |
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My battletag was unfairly changed
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1 | 64 | July 18, 2026 |
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Heroes of The Storm doesn't launch from Battle.net APP
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1 | 48 | July 16, 2026 |
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Missing dll file
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1 | 31 | July 10, 2026 |