Technical Support
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Known Technical Support Issues - [Updated Sept 14, 2021!]
Hey there everybody! We’ll be using this forum thread to track known technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these st… |
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5 | 13379 | September 15, 2021 |
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Voice Chat issues with Bluetooth Headsets
We wanted to report on our findings on this issue. After some testing and reading up on Bluetooth technology, this seems to be an issue with how Bluetooth functions. You’ll also see these issues on other games that emplo… |
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2 | 11657 | September 11, 2018 |
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Performance/Stuttering Troubleshooting
If you should experience any kind of performance issues or stuttering within the Nexus, there may be some useful tools to help analyze and troubleshoot what disruptions may be occurring. This guide should help identify w… |
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6 | 11781 | September 11, 2018 |
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Common Connection and Latency Issues
Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you’re having them. Table of Contents 1. Connec… |
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5 | 11586 | September 11, 2018 |
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Patching and Installation Troubleshooting
Patching and installation issues are some of the more common issues that we come across in the Tech Support Forums. This thread will highlight some troubleshooting steps that have been proven to resolve most of the patch… |
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4 | 9071 | September 11, 2018 |
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Welcome to Heroes of the Storm Technical Support!
Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members.… |
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2 | 6802 | September 11, 2018 |
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Cannot accept chest reward "Server is under heavy load"
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0 | 5 | March 24, 2025 |
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Got disconectet x years ago and got in some .. play xx games
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1 | 6 | March 24, 2025 |
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Woah! Big Zoomed in screen
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2 | 28 | March 23, 2025 |
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2 Sec delays constant everyday
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4 | 18 | March 23, 2025 |
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Can't Log In, Captcha Missing
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0 | 4 | March 23, 2025 |
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Can't play the gaame
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6 | 68 | March 22, 2025 |
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Heroes of the storm not opening
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2 | 32 | March 21, 2025 |
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Didn't receive exp boost RESOLVED
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0 | 7 | March 18, 2025 |
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I cannot select any Hero, I cannot play any game mode
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10 | 146 | March 16, 2025 |
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Imac OS Big Sur cannot give Hots mic permissions
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11 | 6269 | March 16, 2025 |
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Can't select a hero or start a game
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7 | 121 | March 14, 2025 |
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Internet disconnects when I start Heroes of the Storm
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3 | 25 | March 11, 2025 |
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Getting error 5:193 immediately and game won’t launch
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1 | 21 | March 11, 2025 |
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Compte verrouillé
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0 | 11 | March 7, 2025 |
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Only one map available
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0 | 7 | March 6, 2025 |
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Voice chat joined/left issue
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0 | 16 | March 6, 2025 |
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Option to default to monitor 2
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0 | 3 | March 1, 2025 |
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Veteran Challenge
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0 | 19 | February 28, 2025 |
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Unexpected fatal error
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0 | 10 | February 28, 2025 |
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Erreur un problème est survenu lors de la connexion au jeu
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0 | 18 | February 28, 2025 |
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Perma banned account for no reason
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15 | 71 | February 27, 2025 |
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Cant send friend request
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4 | 1195 | February 23, 2025 |
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The player dies under an enemy fortress
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3 | 21 | March 24, 2025 |
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Heroes ignores saved display settings
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3 | 54 | March 24, 2025 |