Technical Support
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Known Technical Support Issues - [Updated Sept 14, 2021!]
Hey there everybody! We’ll be using this forum thread to track known technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these st… |
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5 | 11897 | September 15, 2021 |
Voice Chat issues with Bluetooth Headsets
We wanted to report on our findings on this issue. After some testing and reading up on Bluetooth technology, this seems to be an issue with how Bluetooth functions. You’ll also see these issues on other games that emplo… |
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2 | 10714 | September 11, 2018 |
Performance/Stuttering Troubleshooting
If you should experience any kind of performance issues or stuttering within the Nexus, there may be some useful tools to help analyze and troubleshoot what disruptions may be occurring. This guide should help identify w… |
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6 | 10616 | September 11, 2018 |
Common Connection and Latency Issues
Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you’re having them. Table of Contents 1. Connec… |
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5 | 10394 | September 11, 2018 |
Patching and Installation Troubleshooting
Patching and installation issues are some of the more common issues that we come across in the Tech Support Forums. This thread will highlight some troubleshooting steps that have been proven to resolve most of the patch… |
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4 | 8386 | September 11, 2018 |
Welcome to Heroes of the Storm Technical Support!
Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members.… |
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2 | 6365 | September 11, 2018 |
Setting up new PC want to import my talent builds
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2 | 935 | March 26, 2023 |
Game crashes on authenticating
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0 | 4 | March 26, 2023 |
Recruit a friend doesn't grant rewards
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0 | 5 | March 26, 2023 |
Won't start 00000000-0000-0000-0000-000000000000
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0 | 19 | March 22, 2023 |
Unable to launch the gamr
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1 | 24 | March 22, 2023 |
HotS cannot launch further than loading screen
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1 | 27 | March 22, 2023 |
Game will not launch
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1 | 20 | March 22, 2023 |
Cant start game
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0 | 22 | March 21, 2023 |
Lag and Crash on Game start
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0 | 13 | March 20, 2023 |
Game freezes at loading screen
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7 | 113 | March 20, 2023 |
HotS - Mouse Scroll Broken on Bottom
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0 | 16 | March 15, 2023 |
I usually have lag server
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4 | 65 | March 8, 2023 |
Cant reach to my account Progress
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1 | 39 | March 7, 2023 |
Heroes of the Storm keeps crashing
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5 | 172 | March 7, 2023 |
Unplayable lag,
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9 | 301 | March 3, 2023 |
Unable to play Storm League placements
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1 | 125 | February 22, 2023 |
Unknown fatal error occurred
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2 | 69 | March 19, 2023 |
Lag spikes in hots only. (Another one)
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4 | 247 | March 18, 2023 |
Firewall IP address changes each updates on Hots
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1 | 49 | March 10, 2023 |
Mouse issue in game, cursor does not line up
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2 | 90 | March 2, 2023 |
HOTS Mouse Cursor Confine Windows 11
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4 | 240 | February 25, 2023 |
Game crashes when "Authenticating"
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1 | 58 | February 25, 2023 |
Can't Log in to HOTS, but I'm logged into Battle.net. App
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10 | 2496 | February 6, 2023 |
Uplayable 200-400ms ping on EU server
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2 | 145 | February 22, 2023 |