Technical Support
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Known Technical Support Issues - [Updated Sept 14, 2021!]
Hey there everybody! We’ll be using this forum thread to track known technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these st… |
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5 | 9511 | September 15, 2021 |
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Voice Chat issues with Bluetooth Headsets
We wanted to report on our findings on this issue. After some testing and reading up on Bluetooth technology, this seems to be an issue with how Bluetooth functions. You’ll also see these issues on other games that emplo… |
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2 | 8266 | September 11, 2018 |
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Performance/Stuttering Troubleshooting
If you should experience any kind of performance issues or stuttering within the Nexus, there may be some useful tools to help analyze and troubleshoot what disruptions may be occurring. This guide should help identify w… |
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6 | 8487 | September 11, 2018 |
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Common Connection and Latency Issues
Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you’re having them. Table of Contents 1. Connec… |
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5 | 8348 | September 11, 2018 |
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Patching and Installation Troubleshooting
Patching and installation issues are some of the more common issues that we come across in the Tech Support Forums. This thread will highlight some troubleshooting steps that have been proven to resolve most of the patch… |
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4 | 6631 | September 11, 2018 |
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Welcome to Heroes of the Storm Technical Support!
Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members.… |
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2 | 4948 | September 11, 2018 |
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Name changed to player, was not offensive
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0 | 20 | January 20, 2022 |
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[Main thread] Preparing game data / 137mb Download on HOTS
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44 | 2954 | January 20, 2022 |
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[SOLVED]Client issues (can't start an online match)
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1 | 126 | January 20, 2022 |
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Mounts/portraits missing
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0 | 19 | January 20, 2022 |
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Long download of something every launch and another thing
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0 | 28 | January 20, 2022 |
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Cannot launch game error 5:740
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0 | 42 | January 20, 2022 |
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Bnet app daily updating
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8 | 240 | January 19, 2022 |
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Why do I have to download 137 mb everytime to play hots
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9 | 322 | January 18, 2022 |
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Game stutters every 3/4 seconds for a second
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6 | 1741 | January 18, 2022 |
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Heroes of the storm not working
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0 | 64 | January 16, 2022 |
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Constant Lag Making Game Unplayable
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13 | 2552 | January 16, 2022 |
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Game keeps freezing
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0 | 51 | January 16, 2022 |
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FPS stuttering drop lag spike during online play
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2 | 152 | January 14, 2022 |
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I don't keep replays
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0 | 87 | January 11, 2022 |
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SOLVED - Game does not Save Settings - Many Fixes Tried and Failed
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4 | 693 | January 10, 2022 |
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Someone disconnected but I have the leaver status
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0 | 81 | January 10, 2022 |
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Missing portraits in heroes of the storm
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2 | 136 | January 9, 2022 |
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Lagg spikes - Possible fix guide
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0 | 114 | January 9, 2022 |
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Can't get more than 10 fps
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0 | 95 | January 8, 2022 |
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Freeze in Draft
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0 | 135 | January 3, 2022 |
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FPS stuttering <llllll>
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5 | 208 | January 8, 2022 |
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[report griefers] where to upload the replay?
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2 | 133 | January 8, 2022 |
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Heroes of the storm disconnecting
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0 | 116 | January 7, 2022 |
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[Main Thread] Log in as administrator / Update loop
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80 | 3578 | January 5, 2022 |