Technical Support
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Known Technical Support Issues - [Updated May 20, 2019!]
Hey there everybody! We’ll be using this forum thread to track known technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these st… |
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4 | 6681 | 19 May 2019 |
Voice Chat issues with Bluetooth Headsets
We wanted to report on our findings on this issue. After some testing and reading up on Bluetooth technology, this seems to be an issue with how Bluetooth functions. You’ll also see these issues on other games that emplo… |
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2 | 5492 | 11 September 2018 |
Frame Drop Issues While Streaming
If you use streaming software and you’re seeing frame rate drops in-game or dropped frames on the stream, we would recommend trying to disable Windows Game Mode in the Windows Game Bar options to see if that improves thi… |
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2 | 2949 | 11 September 2018 |
Performance/Stuttering Troubleshooting
If you should experience any kind of performance issues or stuttering within the Nexus, there may be some useful tools to help analyze and troubleshoot what disruptions may be occurring. This guide should help identify w… |
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6 | 6322 | 11 September 2018 |
Common Connection and Latency Issues
Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you’re having them. Table of Contents 1. Connec… |
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5 | 6171 | 11 September 2018 |
Patching and Installation Troubleshooting
Patching and installation issues are some of the more common issues that we come across in the Tech Support Forums. This thread will highlight some troubleshooting steps that have been proven to resolve most of the patch… |
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4 | 4803 | 11 September 2018 |
Welcome to Heroes of the Storm Technical Support!
Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members.… |
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2 | 3407 | 11 September 2018 |
Ability outline issues
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0 | 9 | 27 January 2021 |
My game keeps crashing
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0 | 13 | 27 January 2021 |
Game freezing and crashing all the time
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0 | 11 | 27 January 2021 |
Nothing loads once i get into menu
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0 | 14 | 27 January 2021 |
"Damage installation"
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1 | 36 | 26 January 2021 |
Imac OS Big Sur cannot give Hots mic permissions
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6 | 462 | 26 January 2021 |
Can't login due to fatal error
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1 | 38 | 26 January 2021 |
Crashing On Start up and no fixes work
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3 | 139 | 26 January 2021 |
Startup Issue: 4 split screens with tearing
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0 | 25 | 26 January 2021 |
Game crashing in ARAM
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0 | 26 | 26 January 2021 |
Can't View Heros or Play Games
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4 | 82 | 26 January 2021 |
Arbitrary Game Freezes, High CPU-usage the cause?
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3 | 55 | 25 January 2021 |
Frame drops since new patch?!
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4 | 100 | 25 January 2021 |
TomBrady unlocked heroes
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1 | 41 | 25 January 2021 |
Cannot load HotS
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1 | 59 | 25 January 2021 |
Can't see anything on my roster page
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5 | 419 | 24 January 2021 |
Unplayable lag 15 characters
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1 | 64 | 22 January 2021 |
Stuck in draft screen
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1 | 80 | 22 January 2021 |
Ping +200ms up to 1200ms
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4 | 200 | 22 January 2021 |
East Coast Traffic Routed to Europe
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0 | 48 | 22 January 2021 |
Technical support post test
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0 | 45 | 22 January 2021 |
Version Mismatch Error as of today
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1 | 71 | 22 January 2021 |
[Silvarrosa] Version error
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1 | 81 | 20 January 2021 |