Technical Support
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Known Technical Support Issues - [Updated Sept 14, 2021!]
Hey there everybody! We’ll be using this forum thread to track known technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these st… |
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5 | 13670 | September 15, 2021 |
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Voice Chat issues with Bluetooth Headsets
We wanted to report on our findings on this issue. After some testing and reading up on Bluetooth technology, this seems to be an issue with how Bluetooth functions. You’ll also see these issues on other games that emplo… |
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2 | 11766 | September 11, 2018 |
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Performance/Stuttering Troubleshooting
If you should experience any kind of performance issues or stuttering within the Nexus, there may be some useful tools to help analyze and troubleshoot what disruptions may be occurring. This guide should help identify w… |
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6 | 11910 | September 11, 2018 |
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Common Connection and Latency Issues
Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you’re having them. Table of Contents 1. Connec… |
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5 | 11689 | September 11, 2018 |
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Patching and Installation Troubleshooting
Patching and installation issues are some of the more common issues that we come across in the Tech Support Forums. This thread will highlight some troubleshooting steps that have been proven to resolve most of the patch… |
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4 | 9148 | September 11, 2018 |
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Welcome to Heroes of the Storm Technical Support!
Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members.… |
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2 | 6852 | September 11, 2018 |
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Alert: Reduced CPU power detecteed
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1 | 23 | December 23, 2025 |
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5120x1440 Help please
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0 | 9 | December 23, 2025 |
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Grey options; cannot see account details, nor begin a game
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0 | 9 | December 22, 2025 |
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Cyber security discussion
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0 | 15 | December 18, 2025 |
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Unfair ranking system, people leaving in fights(trolls)
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0 | 23 | December 14, 2025 |
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Game doesn't start up
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3 | 121 | December 11, 2025 |
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Unable to watch 2.55.10.94470 and 2.55.10.94387 Replays
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0 | 12 | December 3, 2025 |
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Connection problem
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0 | 44 | November 30, 2025 |
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I can't send friend requests
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0 | 13 | November 29, 2025 |
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HotS: unable to connect to any matches
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1 | 23 | December 25, 2025 |
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Persistent stutter in HotS
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1 | 43 | December 23, 2025 |
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An unexpected fatal error
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1 | 23 | December 23, 2025 |
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When can we get an xbox/console port?
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1 | 8 | December 20, 2025 |
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I just installed this only to get crashes telling me corrupt
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3 | 36 | December 10, 2025 |
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Constant fatal error crashes, but not mid-game
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13 | 126 | December 9, 2025 |
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Error: cant connect to voice services
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1 | 16 | December 2, 2025 |
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Can't stay connected since last patch
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2 | 48 | November 29, 2025 |
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No sound when I launch the game
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1 | 11 | November 27, 2025 |
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Error 5:740 after recent update
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2 | 48 | November 24, 2025 |
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e_gfxErrorAPIError
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2 | 19 | November 22, 2025 |
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Getting 'Error: You were disconnected from Blizzard services
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17 | 266 | November 22, 2025 |
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Losing all internet whenever I enter a game
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1 | 25 | November 18, 2025 |
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Disconnecting whenever hitting menu button or loading game
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1 | 28 | November 17, 2025 |
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In-Game Freezing/Stuttering
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1 | 61 | November 23, 2025 |