The latest Blizzard Support troubleshooting steps for this are located at
READ THIS POST
Edit: This has been edited, we’re looking for different information now. Thanks to all who sent in system files and information on what you tried!
Hey there folks,
Bitty, I appreciate the legwork you’ve done here. This is a lot of good information. I’m going to be going through this and seeing if I can find some common thread. For the time being, I want to reiterate a couple of your points in blue so that we can try to sort this out.
If you started having this problem specifically after the latest patch (the one which introduced Rialto) we need some data to figure out why this is going on. In this case, I’d like you to
email us some information so we can check it out.
Subject: Attn: Drakuloth - Rialto Lockup Dump
We’d like to get a bit more information from players experiencing the crashes. If you can send us a
process dump as a lockup happens, this should help us identify the common threads. If your whole PC locks up when this happens, you can use windowed mode while playing. This seems to help for some players.
We’ll use all of this to see what we can see. Thanks for your patience so far, and again, we appreciate how willing you are to help us identify these problems. It always makes me feel great to be a part of a community that cares as much as y’all.
Love and respect,
Here’s a link that may help you with your issues Thanks WyomingMyst
This user fixed his issue by turning off Overwolf
I have an ASUS ROG Strix GL503 gaming laptop and it has a Gefore GTX 1070 graphics card.
Overwatch worked perfectly fine with no issues before the May3rd 2018 patch. After that patch, it goes passed the log-in screen but, when its about to show the Main Menu screen, it freezes.
It does not load the model (usually it shows the model of a hero, but now I am guessing it shows the new map) but does play the menu music. No assets are loaded and the game completely freezes.
I restated th…
If you also had this problem please include as much information in your post as possible. Here’s a list of things that would be good to include:
Include your dxdiag (instructions above in blue)
The map you were playing on
Where it happened in that map and when it happened
What character you were playing as
Your system’s specs, like CPU, GPU, OS, the more the better
List the background apps and overlays you use (like Chrome, Discord, Geforce overlay)
If a crash report was generated please include it with your post
At the bottom of this post I’ve included a list of threads by other players that are having similar issues, below that is a link to a thread for users that have not had issues in case that information may be useful.
Currently it seems like most issues are related to the new map Rialto and freezing/crashing generally happens when a player dies. However there is also an issue where players struggle to start the game at all, I had this issue yesterday, but not since then.
also I want to add that everyone who posted in the thread Bitty made so far is using an Nvidia card.
I’m not sure what my friend was using, but he is using a gaming laptop and I’m almost sure that most gaming laptops have Nvidia GPUs.
I use an RX 480 in this computer and thus far have not experienced this issue.
I sometimes use my other computer which has a GTX 1070, but I haven’t played OW on it since the patch.
I’ll keep this bug in mind and if I come across it from anyone else I’ll try to get info.
This happened to myself yesterday. I tried to start the game several times and it just kept crashing immediately. I scanned & repaired, rebooted, nothing fixed it but it started working after hitting Play a few times and going through a few crashes. I should have saved the bug report, but I didn’t. I don’t know if I’ll have the problem again today, but I’ll update this post if I do with the bug report included.
Update I just played about five Arcade games on Rialto, I was playing as Roadhog, D.Va, and Reinhardt and had no issues.
Update May 6th I just attempted to hit ‘Play’ in the Blizzard Launcher and the game crashed immediately. This is the code I received:
I tried to launch the game again and I got this error:
General Error. (0xE0010160) I wasn’t aware that I wasn’t on the latest Nvidia driver, when I checked the other day it had said I was. I’m updating and trying again. My game starts now, it was either the reboot or graphics driver fixed the issue. Likely the new driver.
My system specs are:
My Dxdiag (too large to post here)
Windows 10 Home
The OS is on a SSD, the game is on an HDD
Background apps and overlays: Chrome, Discord, Blizzardapp, Sound Playback Devices window, Geforce overlay so I can record gameplay.
My sister had her game freeze in the middle of a Quick Play match. She could not hear any game audio. She says that she was playing as Mercy, went in to res a player, as that action finished she was shot by Roadhog. She isn’t sure if the shot from Roadhog killed her, but it froze right when that happened. This was on the map Rialto near the 1st attacker spawn. She had to hit CTRL+ALT+DEL to get out of the game and kill it. It worked fine after a restart, there was no bug/crash report generated when it happened. She has not had any more problems since.
Her specs are:
Her Dxdiag (too large to post here)
Windows 10 Pro
The OS and the game are on a SSD
Background apps and overlays: Chrome, Discord, Discord overlay, Blizzardapp, Geforce overlay so she can record gameplay. Some threads below may prove less than useful, but I’ve included all that I could find in case a user replied to one with helpful information and to help show how many players are currently having issues. I have tried my best to indicate if multiple threads are by the same user.
I’ve had this happen twice now since the patch, and apparently people are reporting me over this. It is not my internet connection either. This has something to do with the game crashing.
This has happened to me, and both of my brothers multiple times each. 3 separate machines, exact same thing happening. The only way to get unfrozen is to hard restart the computer and hope you make it back in before the 2 minute grace period is up, (which is probably not possible without a SSD).
I have a REALLY good PC and my game has NEVER crashed or froze, but ever since this recent patch my game has frozen in the middle of a match twice and I actually have to press CTRL+ALT+Delete and start a Task Manager just to close the game and exit out of it, good thing I’m not doing my placements yet, would suck if this happened in Competitive.
My game crashed after I ulted on Numbani First point. I have no idea how to insert a picture, but I have one. The screen went white but the overtime timer kept ticking.
Froze & crashed on death animation twice tonight, both in ranked games (the quick play game between these ranked games ran just fine, however). The first one said the “rendering device crashed” (which has never happened in any game I’ve ever run on this computer in the three years I’ve owned it). The second time it simply froze on death animation & closed out the game.
My game froze on the team match up screen during competitive play, the crash caused my overwatch to shut down and so i got the leaver penalty and a suspension from competitive. my computer has never had a crash in overwatch before so im concerned that this has something to do with the new patch and i dont want to keep losing sr and get banned this season. please assist.
On the newest patch I have been experiencing somewhat frequent game freezes. The image is frozen on the screen and the sounds loop. It has happened about 3 times now, all on the new map, and all after I had died.
Has happened to me 3 times in a row now.
I’ve been on defense each time, different heroes, North American servers. Every time the game ends, whether victory or defeat, the game screen completely whites out except for the chat and all control is gone. Game then refuses to close and I cannot even get to task manager. I have to force reboot my entire machine to get anywhere :((((( The music continues to play, and I can hear it transition back to menus.
This patch has also caused some significant …
Joining Route 66 game in comp, game froze and needed to restart PC
My screen froze and forced me to cntrl alt delete, my team won in the 30 seconds it took me to get back in and i lost 60 SR and got suspended for 10 minutes. I looked for 20 minutes on how to put in a ticket and everything led me back to the forums. The user experience was absolutely atrocious.
this has happened twice now. it seems that when i die, and im looking at my poor dead body waiting for respawn, the game froze and i was forced to end process via task manager. when i relaunched i was banned for 10 min.
does anything have possible solutions to this?
Twice now when joining comp, the game has frozen and I have been kicked for inactivity. As a result of this I have lost 100SR and received a 10 minute suspension each time. This has only started recently, which makes me think it is a bug in the latest update (there is also a problem with the voice menu in-game). I’ve used scan and repair to no success.
Just browsing in the forums I can see this has happened to many other players. I would like SR compensation, and for Blizzard to recognise this …
BLIZZ DEVS PLEASE FIX. I am so far from being the only person reporting this issue since patch. It seems that a lot of users are losing SR and being banned from comp due to this problem that is affecting many.
I’ve never had DC, crash, or freeze issues prior to the most recent patch. Since then, I have experienced my game freezing going into the map/prior to hero selection (I can still hear the music play all the way through/sounds of my team in spawn but cannot see anything), I have also exper…
Game froze in a teamfight I could hear the VOIP but the screen was frozen and I quit out to try to rejoin, came back and was told I was suspended for 8min. I’m pretty sure the game wasn’t over. So I should’ve been able to rejoin.
Over the past few days I have experienced an issue in the Quick Play queue where my game freezes on the map loading screen. Once I was able to hit Escape and leave game but every other time the game is entirely unresponsive and I have to end the program. This has resulted in me receiving a warning that “Repeatedly leaving matches early will result in a penalty.” I’m really upset because I value community standards in OW and I play almost every day so it would be devastating to have my account st…
Game has sometimes crashed upon loading kill cam on Rialto map
Since the hanzo rework patch was released, and coincidentally since the Windows 10 64-bit feature update(1803) put out Tuesday, I’ve been having significant performance issues including frame drops in about 1/3 games I’m in, and client crashing forcing me to manually restart. This is happening even with reduced graphics settings on high or med.
I’m sure its just a compatibility thing with the most recent version of Windows 10 64-bit(1803) and will likely be fixed, but I am unable to provide a l…
Game has now frozen twice since the latest patch.
Happens when i Press Tab (first time) or Skip a kill cam (Second time).
Iv played for 1600 hours across 3 accounts and this is the first time Iv had this issue. Its definitely something with the new patch.
Switching heroes on Blizzard World point A attack after I died. I was Pharah, killed by Soldier/Moira, switching to McCree. Screen completely froze, no inputs worked at all, mouse movements did nothing, alt-F4 did not work. Alt-tab out and back in and the screen became flat black (with the Overwatch cursor, though it was not controllable). The freeze occurred exactly as I clicked McCree’s icon but not sure if that caused the freeze (when I returned to the game it was as McCree, not Pharah, so th…
I’ve had an issue where the game crashes and I cannot rejoin the current game. This isn’t because of the initial timer, every time it’s crashed it’s been well into the game. I’m not entirely sure what causes the not being able to rejoin a ranked game, but when I check my rating I’ve lost the same amount of points for a normal loss, not a leaver loss. The weird thing is that I always open the game back up and go to rejoin within 10-15 seconds, so I’m not sure what’s causing the inabili…
So, today I’ve created a Reddit post,
With the TITLE: “So I’ve just played 6 matches of comp with one leaver each game, all of them came back after a bit and all had to leave for the exact same reason… is it the latest patch or just a huge coincidence?”
MAIN PART: [i]"So as the title says, I’ve just played 6 matches with 6 leavers and 5 of them came back after about 3 minutes saying they had to restart their pc after the game froze and they weren’t able to close it, the funny thing is that las…
I have been experiencing freezing/Crash when going to new a new map from previous match, and a freeze ingame since latest patch.
Also happened to a friend in competetive but for me it has never crashed the last 4 months, since new patch 4 crashes in a day
i7 6700k and gtx 1080 win10 64bit
it seems like the hanzo might have something to do with it, always happen with new hanzo ingame.
Transitioning to another game from lost/won game happened the most, or the same to new round. Gam…
This appears to be a bug going around. It hit my pal, and another random guy in comp. it just happened to me- you can’t switch tabs, close out the game, nothing- you’re forced to restart your PC. Anyone else experiencing this?
It has happend to me twice now, both in Skirmish mode.
Good day. After the patch I began to have an issue- the game totally freezes in a random moment, only Task manager can remove the process of the game. please fix that
MSI Z-270 SLI plus
R9 280 (3gb)
16 gb ddr4 ram
intel 7700k (4,2 gz)
My game crashed during queuing for ranked (with friends) with the message “Rendering Device has been lost”. I relaunched Overwatch and couldn’t “rejoin the match” even though I wasn’t in one.
I tried to leave group and sit the ban out during them playing and I couldn’t leave the group. Then randomly the game pops up the message GAME FOUND. And I can’t click the cancel search.
Then it finally said LEAVING MATCH COMPLETE and I didn’t get a ban.
Any ideas? Checked the pinned topic regarding this…
Not sure if this is caused by the last patch but started happening since then. After I leave a game the group screen never changes and always shows the same allies and enemies even at main menu or when I get into another game, however when I’m at the main menu the enemies start at the bottom of the box and extend below the screen. Apart from that my game has started crashing every 3-5 games, it has made comp pretty much unplayable.
I have a screenshot of the group bug but cant post it.
My network and PC were fine only overwatch crashed i had to force close it in task manager and when i re opened it took 30 sr and a 6 min ban
Often now, since the new Rialto patch, my game freezes, however audio keeps going.
All of my drivers are updated fully, and no overlays or other programs such as discord are open.
I’ve lost 100 SR due to this, and its very bothersome. Can we get an official word on this?
Hi, I don’t know if this belongs in bug report or technical support. After I just installed the new update, when trying to entering the game, the game freezes at the “entering game” screen. When this happens, I cannot close the game or change tabs and need to hard restart my laptop. I can play Hearthstone just fine so this must have something to do with the new patch… help please? :<
Happened during Comp i had to close the game because it just froze I can still hear the audio and my teammates. Had to quit the game, this sucks come on blizzard the latest patch is whack. Already happened twice in a Comp game…
i was in a middle of a ranked and the game just freeze of nowhere when i delete the process i started the game again and i cant reconnect to the game and just suspend me for 10 min [Edited by Blizzard] blizzard, FIX YOUR [Edited by Blizzard] GAME
Forum Mod Edit: I absolutely get that you’re understandably frustrated. However, this post has been edited by a moderator due to masked language as it is in violation of the
Code of Conduct.
I was playing as Pharah, and got booped off the map with no jump jets, and ended up falling into one of the rivers. As soon as I died the entire Overwatch application froze and I needed to open the task manager to close and restart.
Game started crashing sometimes right before the replay should be showed, never did before the most recent patch.
I just had the worst thing ever happen in comp. For some reason, as I died, my game froze. It took me minutes to realize I had to restart my computer. This is very frustating as this is probably the first time I was completely unable to do anything, I couldn’t close windows, I couldn’t go into other windows and etc.
Overwatch been crashing for me ever since the latest patch came out for Rialto. Regardless of what map it is or game mode, there is a consistent crash upon death most of the time. It always happens during the middle of a match. I never had this issue before the latest patch 22.214.171.124. While this is happening on PC for me, there was random occurrence where me and my friends on the PS4 were doing fine then randomly get kick out of the game and got put into another game. No one left in the match eit…
I was playing comp and my game froze on my death and Overwatch wouldn’t let me focus on any other windows on my pc. This is the same problem my sister and husband have been having on their computers. This resulted in my logging out of my pc. When I got back on OW, I was banned from comp and lost SR that frankly I shouldn’t have considering your program no longer works correctly.
Roll back your release about 2 patches, freeze SR decreases when people leave until you fix this, I don’t care. This …
Somehow symmetra has found a new way to ruin games. During the killcam my natural reaction is to skip it and spectate til respawn up until 2 days ago overwatch has never crashed on me, now it’s happened 3 times, and only against syms.
I’ve turned on always skip killcam to hopefully alleviate the issue. It’s not a gfx card failure or hardware issue in general on my part i’m fairly sure, game just stops responding voice chat remains, but it just gets stuck. Checked processes and there wasn’t anyt…
Have had a number of lockups after the most recent patch, was never a problem before. The game locks up and the sound loops, I can hit ctrl+alt+delete and it brings up the menu but I when I tell the system to go to task manager so that I can close the program it will not work. The only option available to me is to use the “shut down/restart/sleep” menu to restart the PC. Most of the lockups have been on Rialto, I don’t know if that’s just coincidence or not.
My desktop is an Intel i5-6600K/Nvi…
I play Overwatch on PS4, but with every update that comes out, my game will crash and freeze my console. This happens with pretty much every update/patch that comes out. It will tell me that my game is corrupted. To solve it, I have been deleting the game and reinstalling it.
However with the last update, this has not worked either. I have reinstalled the game three times, but it still crashes when I try to play it. I have also done a rebuild on my PS4 database and then installed the game …
After the latest Update me and some friends of mine, have encountered freezes ingame. the game does not respond and must be killed.
If requested i can send a Program dump.
it’s happened twice since the 5/3 patch came out.
windows 10 + i5-7400 + geforce gtx 1060 3gb
probably anecdotal and not enough sample size, but both times the game freezes after the screen where it shows both teams’ players, and the music plays till the end then fades.
when i alt+tab to switch windows or ctrl+alt+delete to bring up task manager, it just goes to black screen
so twice already i’m getting penalized :\
Had 2 crashes since the latest patch, game locks up, can’t task manager out so have to restart the entire system. Lost SR and been suspended twice now. Windows and GPU drivers all up to date, nothing running in the background. GTX1080/8600K.
Did a complete clean install of Windows and the latest Windows update today and just had another crash in Overwatch.
Must be the patch as I have never had a single crash or freeze since launch until now with over 2000 hours played.
Since new patch I have experienced the game freezing as soon as I press play, being stuck at black screen before loading in. Ending the Overwatch task and restarting usually fixes it.
Freezing followed by a crash on first death on new map has happened a few games now.
So far in s10 I’ve been dropped from three games. Game going bonkers where I can see everyone else moving around just fine, hear/see chat, but I lose control and start moving around sporadically.
It doesn’t seem to be just me either as I’ve seen more disconnects and rejoins this season already than I have any past seasons with people all coming back saying game crashed or froze.
Last night in fact Aimbot Calvin’s game got stuck on a white screen which wouldn’t even let him force shut down the…
Today is my second time experiencing the game client freezing while loading into a match. I was unable to get through the load in screen and was prohibited from getting to hero selection. Had to force Overwatch to shut down, before reloading and finding out I had been removed from my team (I was que’d for competitive), received a 10 minute suspension, and lost 50 SR for a freeze that has nothing to do with my system.
First time occurred with my fiance the second day after the new patch was rele…
I just had a hard crash of my game. I don’t know what caused it, but it happened in the middle of a comp match. I was playing brigitte. The screen just froze, I couldn’t even tab out of the frozen game. Nor could I open task manager to end the program, so I had to restart my pc. In the background I had a google chrome tab open, and of course the battle net launcher. I have a i7 4770, 16gb of ddr3 ram and a gtx680 with the 391.35 driver installed.
Have tried deleting battlenet and overwatch folders.
complete uninstall, reinstall of game including deleting all the battlenet and overwatch and all blizzard folders from documents, users, etc folders. searched entire computer for anything blizzard, battle, overwatch, deleted everything. reinstalled.
do not have razor devices or software.
no third party virus or firewall software
have logitech software, tried launching with it not running
have EVGA precision, tried launching…
Whenever I try to launch Overwatch, it just opens up a black screen that no amount of time will change. I tried everything, updating my drivers, restarting my pc, reinstalling overwatch, trying the beta program, running with administrator privileges, and tried to open in windowed mode but nothing is working. I have played Overwatch flawlessly for about 9 months before this and I have a pretty good gaming laptop so I’m not sure why I can’t get it to work. Please help!
Title. Cant launch it.
Game ver. 126.96.36.199.44022.
If there is an update… cant download it.
I was playing fine the other day but it seems after the small patch the other day my game just crashes on launch. All I get is a Windows error saying “Overwatch Application has stopped working”. I’ve repaired the game files, and followed the instructions for Selective Startup from the sticky thread but it still immediately crashes. Would a reinstall fix it? I’ve been hoping to avoid having to do that.
Edit: I’ve just updated the PTR client to see if that would open but it’s giving me the same e…
i get a crashmailer report with this code
any ideas? thanks
Everytime I try and Launch Overwatch, It freezes either at the loading screen or at the menu screen. It causes my laptop to freeze and the only way to exit the program is to manually restart my pc. I am unable to open task manager to force quit the program because when I try and do that it creates a perpetual black screen. I have tried restarting my pc, deleting the cache files, scanning and repairing the game files, and unistalling and reinstalling the game. Nothing has fixed my issue. Not sure…
Ive been disconnected on one of my accounts 2 times for no apperent reason. The game has frozen and I cant go out of it, only way is to restart pc. When i come back the game is over OR i get into the game, still get suspended and lose 50 sr even though i played it to the end and we win. I lost 100 sr because of this and im very frustrated over it, it needs to be fixed or i will very likely get banned because of it.
i cant do anything after connecting, my screen say “play games” and others but when i click on one of them it doesnt do anything, my level isnt showed and i cant leave witouth usin alt+tab plz help me i’d like to play again
crashed twice now during kill cam on rialto
It crshed in mittle of a comp so I had to restard my Pc but rejoined after 1:20 or so and carryed the test of the game and won. = 10 min band and minus 80 sr . Good job punishing you’re players for spagheti coding
Hi Blizzard’s Staff,
It might be a lost case but I still want to try out!
I went in ranked with a couple of friends and my game crashed immediatly. Due to this crash, I’ve lost 50 ranked points.
I understand that you punish players who leave intentionnaly and that’s great but it might happen that players crash for other reasons, like what just happend to me.
I was 2969 and lost to 2910.
May I have my lost points back? Or at least be less punishing with that?
I was just playing normally but sometimes when it loads into a map or POTG the screen completely freezes, then eventually my computer crashes
After the latest patch i have been getting the “Your rendering device has been lost” message continuously. The game plays at a lowered fps as well compared to what i used to get. The events leading up to the crash is as follows -> I join a match and chose my hero. I then notice my fps is suffering but i can still play the game. I keep playing and all of a sudden my audio bugs out like it is about to hang and then i get the error message. This impacts my gameplay experience quite negatively as Ov…
I am new to the forum so I don’t know if this belongs here but I got suspended for 10 minutes after my game crashed when I joined a game. I have video and images. I don’t know if you can roll back my sr but that would be appreciated.
Again, I am new to the forums so I really don’t know if you can do much about it but yeah. Thank you.
I’ve had the freezing issue as well where alt + tab won’t get you out of the blackscreen. I managed to sign out of my Windows account to restart the game but I noticed that right before my game froze I could hear voice chat when I usually turn voice volume down to 0.
I looked at my settings and volume was still set at zero but I could hear my teammates as if volume was set on full. A minute later my game froze.
Was playing as Lucio before right before a match started on Rialto and landed in the canal shortly after landing on a gondola. I crashed at 3 seconds left on the respawn timer. Not sure which of these details is important for the crash cause it only just happened to me in game.
Hi, i contact you for bug. I believe, since the recent update which dates one week, my game cashed three times during ranked… I have two types of bug:
the image remains motionless, and I can hear my teammates, with a weird noise;
or a connection problem.
Hoping that you will find a solution…while waiting for I am going to avoid ranked aha.
So, after the patch I got on to play with 3 friends. We were playing in quick play when one of them mentioned that they froze. Screen locked, music looping, no way to do anything. Couldn’t close the program via task bar, nothing. They couldn’t even pull up the task manager and were forced to start their computer. We thought nothing of it and chalked it up to maybe an issue with his computer. Then, after he got back it happened to ME. I was forced to restart. Again, thought it was coincidence and…
I was playing comp. the map was Oasis. after the first team fight my screen froze, but i could hear my teammates talking. they even said “We have a leaver, report him”. i could switch screens by pressing ALT+TAB. So It wasn’t Windows or hardware failure. Then i switch tabs back to the game, but the screen was all black and i could hear my teammates on voice chat. Also ALT+F4 didn’t work to close the game, I had to reset my PC.
These two are by the same user:
Does anyone game frozen in kill cam?
Hi… I am having an issue that my computer stop in kill cam from yesterday.
can’t even go to desktop… ( can go but can’t click any app or go back to overwatch)
So., i can force to shut down my computer only.
(I don’t think its about my computer problem)
These two are by the same user:
So for some reason, the game froze on me and I had to reboot. I re-entered the game. We lost because of that and when I went to join another match I’m banned for 30 minutes. What kind of crap is that?
If someone re-joined they shouldn’t be banned due to the fault that is out of their hands.
Like yesterday, we had strong winds that knocked out the power. I re-joined the match, we won. I went to get into another match and it showed that I had a ban timer…
Plus on top of that I lose points? This…
what the hell is going on… I’m in comp and this is twice that the game crashes on me. Not only am I losing points because the game is messed up, I’m now on a 2 hour ban.
I effing just wanted to play comp and have a few drinks tonight but your game won’t let me have fun…
In case this information is useful, this user has created a thread for people that have
NOT had any crashes or freezes:
I have not had any issues after the last update. I am now posting some information here, to see if it helps our fellow players and the devs.
No. of crashes: 0
OS: Win 7 (64-bit)
Game mode: Arcade and QP (Dare not try placements after all the complaints)
Graphics card: ASUS STRIX GTX 960
Nvidia driver version: 397.31
Intel i7-5930K CPU @ 3.50 GHz
RAM: 16 GB
Keyboard: ASUS Cerberus
Mouse: Logitech G302
Kindly post your spec here if you have not had any crashes or freezes.