Technical Support
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Known Technical Support Issues - [Updated Sept 14, 2021!]
Hey there everybody! We’ll be using this forum thread to track known technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these st… |
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5 | 13081 | September 15, 2021 |
Voice Chat issues with Bluetooth Headsets
We wanted to report on our findings on this issue. After some testing and reading up on Bluetooth technology, this seems to be an issue with how Bluetooth functions. You’ll also see these issues on other games that emplo… |
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2 | 11540 | September 11, 2018 |
Performance/Stuttering Troubleshooting
If you should experience any kind of performance issues or stuttering within the Nexus, there may be some useful tools to help analyze and troubleshoot what disruptions may be occurring. This guide should help identify w… |
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6 | 11694 | September 11, 2018 |
Common Connection and Latency Issues
Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you’re having them. Table of Contents 1. Connec… |
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5 | 11472 | September 11, 2018 |
Patching and Installation Troubleshooting
Patching and installation issues are some of the more common issues that we come across in the Tech Support Forums. This thread will highlight some troubleshooting steps that have been proven to resolve most of the patch… |
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4 | 9008 | September 11, 2018 |
Welcome to Heroes of the Storm Technical Support!
Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members.… |
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2 | 6752 | September 11, 2018 |
Cannot play, getting Error 5:193 immediately on launch
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5 | 103 | August 28, 2024 |
AI bots in hots every day
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2 | 56 | August 26, 2024 |
Disconnects during gameplay (recent)
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1 | 41 | August 24, 2024 |
Error 2:-1 when launching HOTS
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0 | 46 | August 15, 2024 |
Battlnet Auto remember password
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0 | 47 | August 3, 2024 |
504 Gateway Time-out
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1 | 41 | August 27, 2024 |
Client not entering match
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2 | 64 | August 27, 2024 |
Mouse is off by about 2-3 inches to the right
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1 | 71 | August 25, 2024 |
ERROR - you have been disconnected from the Blizzard network
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3 | 224 | August 23, 2024 |
Stuttering/lag issues on modern PC + fast internet lately
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12 | 276 | August 23, 2024 |
Loading Screen Stuck with Teammates
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1 | 73 | August 18, 2024 |
Stuck on loading screen
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2 | 360 | July 19, 2024 |
All my heroes are vanished!
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6 | 106 | August 17, 2024 |
Ranked LOBBY penalty is BAD joke -600 point
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1 | 45 | August 11, 2024 |
Got Bugged Inside a Game and cant exit/play
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1 | 47 | August 10, 2024 |
All my Battlenet games lags
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1 | 50 | August 9, 2024 |
Your login session has expired. Please log in again
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3 | 79 | August 4, 2024 |
Wrong Hero Bundle was added to my account
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1 | 50 | August 2, 2024 |
No chest ? for 35 wins
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1 | 55 | July 30, 2024 |
Cant login HOTS
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4 | 94 | July 29, 2024 |
Can't load HOTS
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3 | 94 | July 27, 2024 |
Captcha does not work
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1 | 55 | July 25, 2024 |
Constant Crash When Loading a Match
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5 | 101 | July 23, 2024 |
Need help, every time I start HOS it stops my internet
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1 | 70 | July 16, 2024 |