Technical Support
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Known Technical Support Issues - [Updated Sept 14, 2021!]
Hey there everybody! We’ll be using this forum thread to track known technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these st… |
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5 | 10753 | September 15, 2021 |
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Voice Chat issues with Bluetooth Headsets
We wanted to report on our findings on this issue. After some testing and reading up on Bluetooth technology, this seems to be an issue with how Bluetooth functions. You’ll also see these issues on other games that emplo… |
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2 | 9345 | September 11, 2018 |
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Performance/Stuttering Troubleshooting
If you should experience any kind of performance issues or stuttering within the Nexus, there may be some useful tools to help analyze and troubleshoot what disruptions may be occurring. This guide should help identify w… |
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6 | 9536 | September 11, 2018 |
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Common Connection and Latency Issues
Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you’re having them. Table of Contents 1. Connec… |
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5 | 9355 | September 11, 2018 |
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Patching and Installation Troubleshooting
Patching and installation issues are some of the more common issues that we come across in the Tech Support Forums. This thread will highlight some troubleshooting steps that have been proven to resolve most of the patch… |
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4 | 7567 | September 11, 2018 |
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Welcome to Heroes of the Storm Technical Support!
Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members.… |
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2 | 5740 | September 11, 2018 |
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An internal error occured while connecting to Battlenet
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5 | 132 | May 27, 2022 |
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Endless crashing when starting match
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3 | 58 | May 27, 2022 |
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Leader unable to 'Ready Up'
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4 | 95 | May 27, 2022 |
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Game says I disconnected during SL char select
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0 | 26 | May 26, 2022 |
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Multiple random updates through the day
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2 | 266 | May 24, 2022 |
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[Main thread] Preparing game data / 137mb Download on HOTS
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118 | 9256 | May 22, 2022 |
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Files endommaged in HOTS
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3 | 110 | May 21, 2022 |
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Report System is Garbage
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2 | 102 | May 21, 2022 |
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"A temporary problem with your request"
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7 | 598 | May 20, 2022 |
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3FPS if alt tabbed
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0 | 95 | May 18, 2022 |
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"Files in your Heroes of the Storm installation are damaged."
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10 | 4262 | May 17, 2022 |
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Error BLZBNTAGT000008A4
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1 | 136 | May 16, 2022 |
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Hots Preparing Game Data
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1 | 138 | May 16, 2022 |
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Problems with connecting to game
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31 | 766 | May 14, 2022 |
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You cannot enter the matchmaking queue because your status h
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3 | 221 | May 14, 2022 |
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Keep getting erroes while searchin SL games
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1 | 244 | May 13, 2022 |
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2 Monitor problem
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2 | 198 | May 12, 2022 |
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Brief stutter every 5 or so seconds
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12 | 454 | May 10, 2022 |
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Bad video stuttering
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1 | 230 | May 8, 2022 |
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Uther skin crashing my game?
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0 | 225 | May 6, 2022 |
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PING Issues - NZ -> US Central
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1 | 249 | May 4, 2022 |
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Stuck in unplayable match
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1 | 300 | May 1, 2022 |
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DESYNC, game locking up and preventing rejoin
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1 | 277 | April 30, 2022 |
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No puedo iniciar el juego
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1 | 345 | April 29, 2022 |