Stuck on loading screen

Technical Support
1

I have tried to enter games against Ai several times since last Friday, in the loading screen of the map before entering the game, my loading bar is frozen, the other players load but mine is never completed.

My software and drivers are updated, and already deleted cache files and no solution.

2

Howdy dazrocket,

Can we get a DxDiag to take a closer look?

  1. Press Windows Key + R.
  2. Type DxDiag and press Enter.
  3. In the DxDiag window, click Save All Information.
  4. Name the file “dxdiag” and click Save
  5. Paste the DXdiag into the post, select and highlight everything you just pasted, and hit the “preformated text” button (</>). That’ll make the information much more readable.
It should look like this.

If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).