Technical Support
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Known Technical Support Issues [Updated June 16, 2020]
Hey there everybody! We’ll be using this forum thread to track known technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these st… |
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10 | 42741 | June 16, 2020 |
How to Report Hacks/Exploits/Cheating
As per the Forums Code of Conduct, under no circumstances should a hack or exploit be reported on the public forums. Because of the sensitive nature of hacks/exploits, posting on forums only ensures that other people are… |
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2 | 19941 | February 25, 2019 |
Helpful Billing Information & Troubleshooting Basics
Greetings, We’d like to provide several links to some helpful billing information and troubleshooting basics that we hope will assist you in resolving minor issues and answer common questions that may arise. Helpful Bi… |
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3 | 8864 | February 25, 2019 |
Card Stuck Hovering/Never Roping
This is in response to a disconnection issue that players see where it appears that the opposing player is holding up the game in some manner. Often it will appear that they are holding a card above the battlefield, purp… |
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0 | 10668 | February 25, 2019 |
Hearthstone Account Security Reminder
We want everyone’s experience with Hearthstone to be fun and as free of issues as possible. With that in mind, we’d like to share a quick reminder regarding your Hearthstone account security. To have the best experience… |
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2 | 8467 | February 25, 2019 |
Common Connection and Latency Issues
Greetings all, We’ve been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what cause… |
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5 | 15556 | February 25, 2019 |
Patching and Installation Troubleshooting
Patching and installation issues are some of the more common issues that we come across in the Tech Support Forums. This thread will highlight some troubleshooting steps that have been proven to resolve most of the patch… |
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4 | 12176 | February 25, 2019 |
Welcome to Hearthstone Tech Support! - Please Read
Howdy! Welcome to the Technical Support forum for Hearthstone. This forum exists to provide Hearthstone customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members. Blizzar… |
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2 | 10008 | February 25, 2019 |
Ranked servers problem
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0 | 6 | May 29, 2023 |
The store does not open
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0 | 21 | May 28, 2023 |
Game freezes if Blade Collector attacks
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0 | 17 | May 28, 2023 |
Endless loop asking for app update
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0 | 28 | May 28, 2023 |
Windows Blue Screen after Hearthstone Backside Patch
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0 | 27 | May 27, 2023 |
Game crashes on iPad
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14 | 593 | May 26, 2023 |
Time for reconection is not enough
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0 | 24 | May 26, 2023 |
About the time on the first moves
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0 | 27 | May 26, 2023 |
Connect & Reconnect 5/24/23
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1 | 61 | May 26, 2023 |
BG's crash after "Scrap Scraper" Interaction
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0 | 26 | May 25, 2023 |
Can't even open packs
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0 | 32 | May 25, 2023 |
Cannot get into app
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1 | 70 | May 24, 2023 |
Issues with framerate in relevance of windowsize
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0 | 33 | May 23, 2023 |
Constant Disconnects and Pauses During Game on PC
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0 | 71 | May 22, 2023 |
Trade cards crash when trade in duels
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1 | 128 | May 22, 2023 |
Continuous match disconnection
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3 | 97 | May 21, 2023 |
Continuous loading screen loop
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2 | 74 | May 21, 2023 |
Jerry Carpenter makes hearthstone crash
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0 | 58 | May 21, 2023 |
Stuck in infinite loop trying to log in on Android
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4 | 115 | May 21, 2023 |
Blizzard Ddosed?
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4 | 78 | May 20, 2023 |
Broken contetnt/ top cost of ANY video ever
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0 | 51 | May 20, 2023 |
Mobile app infinite loop bug [Main Thread]
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60 | 3636 | May 18, 2023 |