Technical Support
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Known Technical Support Issues [Updated June 16, 2020]
Hey there everybody! We’ll be using this forum thread to track known technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these st… |
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10 | 44573 | June 16, 2020 |
How to Report Hacks/Exploits/Cheating
As per the Forums Code of Conduct, under no circumstances should a hack or exploit be reported on the public forums. Because of the sensitive nature of hacks/exploits, posting on forums only ensures that other people are… |
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2 | 20662 | February 25, 2019 |
Helpful Billing Information & Troubleshooting Basics
Greetings, We’d like to provide several links to some helpful billing information and troubleshooting basics that we hope will assist you in resolving minor issues and answer common questions that may arise. Helpful Bi… |
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3 | 9249 | February 25, 2019 |
Card Stuck Hovering/Never Roping
This is in response to a disconnection issue that players see where it appears that the opposing player is holding up the game in some manner. Often it will appear that they are holding a card above the battlefield, purp… |
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0 | 11112 | February 25, 2019 |
Hearthstone Account Security Reminder
We want everyone’s experience with Hearthstone to be fun and as free of issues as possible. With that in mind, we’d like to share a quick reminder regarding your Hearthstone account security. To have the best experience… |
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2 | 8854 | February 25, 2019 |
Common Connection and Latency Issues
Greetings all, We’ve been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what cause… |
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5 | 16318 | February 25, 2019 |
Patching and Installation Troubleshooting
Patching and installation issues are some of the more common issues that we come across in the Tech Support Forums. This thread will highlight some troubleshooting steps that have been proven to resolve most of the patch… |
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4 | 12715 | February 25, 2019 |
Welcome to Hearthstone Tech Support! - Please Read
Howdy! Welcome to the Technical Support forum for Hearthstone. This forum exists to provide Hearthstone customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members. Blizzar… |
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2 | 10458 | February 25, 2019 |
Can't play new patch September 28th 2023
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19 | 945 | October 1, 2023 |
Not launching on Desktop
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0 | 32 | September 30, 2023 |
My phone and pc doesnt sync the account
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1 | 54 | September 30, 2023 |
Your Account is Using a Newer Version of the Game. Please wait for the update before playing on this device."
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7 | 6573 | September 30, 2023 |
Ios炉石提示更新,商店显示无需更新
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0 | 40 | September 30, 2023 |
Shop Closed - Cannot Enter Shop on PC
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1 | 69 | September 27, 2023 |
Again, this is definitely not a random thing
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2 | 105 | September 26, 2023 |
Cannot login to battle net europe
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0 | 75 | September 25, 2023 |
Extraneous programs cheats
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2 | 92 | September 25, 2023 |
Hearthstone Arena player statistics
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0 | 47 | September 25, 2023 |
Can't play anything
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0 | 80 | September 25, 2023 |
Endless running in all areas no connectio
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2 | 79 | September 24, 2023 |
Duel mode :Error starting the game
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0 | 34 | September 24, 2023 |
Cannot load battlegrounds on Mac, crashes every time
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0 | 47 | September 23, 2023 |
Failed Card - Title must be at least 15 characters
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0 | 59 | September 22, 2023 |
Steam Deck Support
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0 | 62 | September 22, 2023 |
Any chance to lock back into an guestaccont on new device?
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0 | 45 | September 22, 2023 |
The android 9 requirment was my downfall:-(
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2 | 181 | September 22, 2023 |
Battlegrounds Freezing Constantly Mid Combat
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13 | 845 | September 22, 2023 |
Missing cards from Old Gods Expansion
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0 | 48 | September 21, 2023 |
Cant update heartstone anymore
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3 | 197 | September 20, 2023 |
I don't want an award from Tavern Pass - No Signature Cards
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0 | 61 | September 20, 2023 |