Game is out of date?

Technical Support
1

So, when I launch the game it tells me a newer version is available and I need to install it to play, but in bnet the game IS up to date. I’ve checked for updates several times and even "scan and repair"d the game. Nothing works, every time I launch the game I get the error message that I can’t play until I install latest version… please help…

2

Uninstall and reinstall.

3

i tried that, i still get the same error

4

Hey there Hookshat and Greigan,

That is odd that Hearthstone says there’s a newer version but you’re already updated. That is usually due to the Battle.net application have something corrupted. There are 2 folders that can contain damaged files to make things not work right. We can clear them out by:

  1. Close open Blizzard programs.
  2. Press Ctrl+Shift+Esc to open the Task Manager.
  3. Click the Processes tab.
  4. If agent.exe is running-or Blizzard Update Agent in Windows 10-select it and click End Process.
  5. Navigate to the folder containing the cache directory:
  • Press Windows Key+R to open the Run dialogue.
  • Type %ProgramData% into the Run field and press Enter.
  1. If a Blizzard Entertainment folder exists in the directory, right-click it and select Delete.
  2. If a Battle.net folder exists in the directory, right-click it and select Delete.
  3. Restart the Battle.net desktop app.|

Hopefully that helps gets Hearthstone working. Cheers friends!

2 Likes
5

Thanks, great instructions, just worked for me