That isn’t actually how it works. Game Masters have policies and procedures that they have to follow. They can’t just grant a request because you want it. For most bugs, they are unable to help directly as that is a QA and Dev process. In some situations though, when a known issue is causing a problem that a hotfix/patch may not be able to restroactively resolve, or that otherwise blocks progress, our staff is sometimes able to help.
In your case, Mikitan, I can’t say what happened. It isn’t an easy process to abandon a quest for a Game Master because it requires them to actively interact and control the character. In fact, it should have been easier for you to do so, but if a bug was preventing it, they may have needed the bug to be verified, with specific steps in place on how to address it, before they could do anything for you.
Only if you send it to us, Pronto. It isn’t information that we can just pull up, you have to provide it.
That actually isn’t true. We had a reduction in force in 2012. While I am unable to discuss any details, Customer Support hasn’t otherwise had another one since.