It’s a keen observation that this decision was made with the people who work on Overwatch in mind. At the same time, I don’t want to diminish the fact that we also considered how players would respond to this change. We knew that this would be a polarizing choice.
For the last 5+ years we’ve all created a personal connection to the heroes of OW, Cowboy being no exception. It’s understandable that emotions are high, and feelings are strong.