Hey folks,
We’ve received a number of reports of issues connecting to our PVE events from users on Netgear Routers. Note: This thread is concerning disconnections which are experienced ONLY in PVE events. If you have disconnections elsewhere, or do not have a Netgear router please start your own thread, as this would not be the same problem.
Please complete the following steps:
Update the firmware for your netgear router - this is available on support.netgear.com
Update the drivers for all your network cards .
Follow the steps outlined in this forum post , transcribed below
EDIT: Issue solved for wired connections as well! I just tested this on my own, and so far no DCs. You will need to enable your router’s QoS settings. Start by going to routerlogin dot net (these forums will not allow links…). The default username and password are “admin” and “password.” Next, click on the “ADVANCED” tab in the top-left. Click on the “Setup” drop-down menu and you will see an option for “QoS Setup.” On the next page, there will be a checkbox for “Turn Internet Access QoS On.” Check this box. The “Turn Bandwidth Control On” box should be checked now. You can and should uncheck this box. Finally, you will see 4 queues at the bottom of the page: Highest, High, Normal, and Low. In the High column you will see “Warcraft.” Select “Warcraft” and click “Edit.” Change the priority from “High” to “Highest.” Once you see “Warcraft” in the “Highest” column, click “Apply” at the top of the screen. Your router will take a few seconds to reconfigure, and you may lose internet connection for a bit. Once it is all done, close the web browser and load up Overwatch. If I’m right, and I hope I am, you’ll be able to play any of the co-op game modes without DCs.
If you still have issues after this, please create your own forum topic with the details and we will take a look.