[Main Thread] Shop Closed after patch 25.2

Technical Support
169

me alegro mucho por los que arreglaron su tienda yo no pude por desgracia

170

I did everything according to the guide above, even put W10 instead of W7, the shop is still closed. I’m not sure if this will be fixed in the next patch, but I hope someday it will still happen.

1 Like
171

Finally i solved the problem, i installd visual c++ and the shop opened again :smile:

172

This is my last reply. If you still can’t solve the problem of closing the store, please wait for the official update of Hearthstone.

suggestion:

  1. DirectX version
    The command “dxdiag” provides official “system” and “graphics” content, or in this case interactive help for a PC/laptop/phone/tablet device type.
  2. Microsoft Visual C++ Redistributable (MSVC 2015, 2017, 2019, 2022)
    Remove old versions and redistribute while checking for other components blocking or missing paths.
  3. Replace the network test.
173

Solved my problem, almost lost all hope. Dude you are a genius!

174

no se si esto ayudara a alguien pero pude acceder a la tienda desde mi movil y gastar los miles de oro y luego volver al pc

175

fix the shop fix the shop

176

Arena disabled & Shop still closed…

177

Thank you for this! Was having this issue on my new PC and tried a bunch of other “solutions” before finding your advice. Worked like a charm, thanks again!

178

Hello again,

Thanks to Advantage for finding the work around for the majority of the Shop Closed issues which have been reported in this thread. This has been passed along to the Hearthstone team and they are working to resolve this bug as soon as possible.

For anyone on PC (especially new PCs or fresh installs of Windows) you should be able to download the Visual Studio 2015, 2017, 2019, and 2022 packages for both X86 and X64 from the link below. Afterwards the Shop should be functional in Hearthstone again.

Note that we are still asking for logs for Hearthstone users on Android that are experiencing Shop Closed after the patch. If you are encountering this error on Android, please see the previous post here.

179

This man has the fix.

180

I have Windows 7 and have not installed any new windows updates

1 Like
181

I have almost 1500 gold I can’t buy cards in the store for like almost a month. After how long of stopping to smoke crack will you re-enable the store for me?

182

Since recent times, you have to wait a minute for the store to open, if you click away to the menus too quickly the store might stay closed until you restart.

1 Like
183

I uninstalled and reinstalled in a different drive, waited, tried to repair my game install and so on, I didn’t just come complain in the forum without trying sir. Could you check if there is something wrong with my account please?

184

There is a solution in another post, please search by yourself

185

Well, a new patch has been released, and the shop is still closed, although all the steps suggested on the forum to fix the problem have been taken, and even more. Well, goodbye ladder and arena, now playing only BG while it’s still shareware.

2 Likes
186

My shop is closed in PC for more than a month now. I tried everything and is still closed. no fix with the new update(today) as well…

2 Likes
187

Updated to Version 25.4

Shop still closed on Windows 7

2 Likes
188

Thank you, installing them actually fixed the issue!

God bless!