Hello i try your solution, downloading visual studio and installing and…
NO WORK
SHOP CONTINUES CLOSED.
You may be missing another C++ Visual Studio x86\64 package
Nearly three weeks of shop closed, half a dozen tickets to support, daily searching Google, Reddit, Blizzard for a solution, reinstalled the game and still can’t arena… until today!
A big thank-you my friend, hope you have an awesome day!
(I’ll probably get destroyed in my first arena run and wondered why I bothered lol)!
1 Like
That worked for me. Thank you.
This worked for me as well. A big thank you to Advantage for figuring this out! Looks like problem solving is just going to be left to the customers of Blizzard products rather than the coders and tech support who actually work there. Sign of the times I guess.
2 Likes
*I have fixed this issue
Some functions of “Hearthstone” run on the 25.2.1 version of the programming store, which requires Visual Studio 2015, 2017, 2019, 2022.
According to my past experience, installing a graphics card or motherboard driver will also install VC,But in the past only installing the NVIDIA driver worked fine.
Microsoft Visual C++ Redistributable
/learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170
(install X86 and X64 versions at the same time)
X86 version: aka.ms/vs/17/release/vc_redist.x86.exe
X64 version: aka.ms/vs/17/release/vc_redist.x64.exe
If you still can’t solve it, please try the following steps
- Checklist of items
1.Windows update.
2.Date and time correction.
3.Update the network and independent graphics card drivers.
4.Install Microsoft Visual C++ Redistributable (2015~2022 X86 and X64, need to be installed at the same time).
5.Delete the appdata Blizzard cache folder.
6.Reinstall the game to scan and repair.
7.Hearthstone application enable firewall.
8.Replace the network test or temporarily close the anti-virus software.
14 Likes
Oh my god is magic work!!!
Thanks!!! The shop is open now!!!
Forum user fix the problem and thecnical support of small indie company no.
I no go give more money in all my life to this BAD SMALL INDIE COMPANY.
NEVER MORE!!
Thanks to the forum user for fix the problem!
The shop menu is open now!
I follow the steps;
Microsoft Visual C++ Redistributable
/learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170
(install X86 and X64
AND WORK!!! Shop is open thanks!!
1 Like
I am very angry about this problem.
@ LangleyAsuka 
Help me pls! I don’t know how to start from where. Thanks before!
My suggestion is not to install MSVC2015 only, please refer to my previous reply (including Microsoft’s official download point), and install X86 and X64 versions at the same time.
1 Like
Thing is, this problem should have been resolved by reinstalling HS. Blizzard still has a problem they need to fix, just in the installer or updater, rather than the client or servers.
They chose to use inheritance to include external component methods. If the customer has not installed MSVC compatibility issues will cause errors, reinstalling the game now has no effect.
If officials are going to fix this, game development includes a way to install libraries in client game data, they are currently investigating.
This is my 2nd Entry
Playing on Windows 7 SP2
I’ve installed all of the C++ packages (from 2008 to 2022 both the x86 & x64). Uninstalled Battle Net, deleted the hidden folders for Blizzard & BattleNet, reinstalled BNet & the Game. i even restarted my Computer, booted up Battle Net…
Shop still closed.
1 Like
Worked for me as well. Thanks a lot!
it worked, thank you very much!
but not thank to blazard, disrespect and unfollow
If your hardware allows, it is recommended to upgrade to Windows 10 (excluding unknown problems).
Bro, you are my hero, thank you a lot
It worked for me too. Thanks a lot, you are a genius !
thanks a lot, you are the best )
confirm…the link by Advantage work(reposting in case it get lost among messages)
/learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170
(install X86 and X64 versions at the same time)
X86 version: aka.ms/vs/17/release/vc_redist.x86.exe
X64 version: aka.ms/vs/17/release/vc_redist.x64.exe
fixed the shop closed problem…thank you Advantage