[Main Thread] Android Game Freezing or Crashing on Title Screen

Technical Support
1

I did pretty much everything before posting. Clearing the cache, cleaning the game data, restarting my tablet, even uninstalling and reinstalling the game.
Still getting the same thing, the game freezing on the title screen on this recent update.
Anyone else having the same problem?

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2

Xiaomi Redmi S2 here. Having the same problem in my phone, started after the patch. I get to the hearthstone logo, and then it just freezes.

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3

I have the same problem. It worked fine this morning, but after the update it keeps crashing on the starting screen. I’m using a Galaxy A10e

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4

Im having the same issues, my friends also.

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5

Yeah, same here.
I’ve got dragon thirst and no way to quench my pallet.

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6

ditto. same. also me.

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4 posts were split to a new topic: [Chromebook] Game Freezing after patch

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Same here, Moto G5 Plus

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Tried everything its on there end, they have to fix it; i’m looking for something else, this is gey. Downloaded a game that doesn’t work

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Another patch randomly breaking Hearthstone for Mobile devices. It took you around 6 weeks to Solve It the previous Time, and around 3 weeks to even acknowledge there was a problem beyond “guise your devices suck! Get moar RAM” I hope Blizzard will address this issue faster than last Time, because now we can’t even log into the application.

MotoG7 Play here

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Same problem. LgK20V

Anyone got a ticket response?

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12

On a lower performance device, I appeared to freeze the moment before one fades from the doors and the logo. On a higher performance device, I moved past the doors, and about halfway through the panning from doors to main screen / lobby, the game simply crashed, and shoved me back to my phone’s home screen.

Edit: for both Android 8.1.0 and 7.1.1

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13

Same thing for Apple… I have the iPhone XS Max, and I just get “Let’s go to the store to start the download.” at the doors after I just completed the update. When I click “Open”, it takes me back to the App Store where I have no other option but to open the app again in an endless loop

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Same problem. I sent a ticket to Blizz, tech support says they’re aware and working on a hotfix. I reccomend everybody go get some popcorn tho, as last time this happened it took 6+ weeks for them to fix it. As a top legend player, this is a gross inconvenience for me. Please be fast this time Blizz, I do not like playing on PC.

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15

Same problem, LG Q6.

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17

Same as everyone else

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18

I get a crash on a Samsung SM-T800 running Android 6.0.1. The crash is caused by a segfault. Here are the relevant logs:

02-26 18:41:25.972 30159 30159 E CRASH : signal 11 (SIGSEGV), code 1 (SEGV_MAPERR), fault addr 0000001f
02-26 18:41:25.972 30159 30159 E CRASH : *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
02-26 18:41:25.972 30159 30159 E CRASH : Build type ‘Release’, Scripting Backend ‘il2cpp’, CPU ‘armeabi-v7a’
02-26 18:41:25.972 30159 30159 E CRASH : Build fingerprint: ‘samsung/chagallwifixx/chagallwifi:6.0.1/MMB29K/T800XXS1CRI5:user/release-keys’
02-26 18:41:25.972 30159 30159 E CRASH : Revision: ‘7’
02-26 18:41:25.972 3938 3938 E audit : type=1701 msg=audit(1582771285.972:291): auid=4294967295 uid=10246 gid=10246 ses=4294967295 subj=u:r:untrusted_app:s0:c512,c768 pid=30159 comm=“tcg.hearthstone” reason=“memory violation” sig=11

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19

Doesn’t work on iOS anymore

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20

I should of checked this earlier. I feel much better knowing I’m not alone.

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21

*should have

Just so you’re aware.

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