Unable to Connect to Hearthstone on Only Mobile Networks
This is a known issue with T-mobile and Sprint Networks. Please review this post for more details on the matter and the workaround.
The current workarounds for this problem are the following:
- Use a different connection or VPN to workaround the issue.
- Switch from LTE to CDMA.
-
Change the APN to support IPv4 and IPv6 connections. Click here for the steps.
While not supported by us, this should help workaround the issue.
- In your device settings, locate “Access Point Names” (APN)
- Open the selected APN and copy these settings down or screenshot it for later.
- Go to the APN, and create a new APN.
- Enter in what you wrote down/screenshot in step 2 into the new APN. Make sure the name is different. Do not save this yet.
- Find the APN Protocol on the new APN and change it to IPv4/IPv6. Do the same thing for APN Roaming Protocol.
- Save the APN, and make sure its using this APN. Once thats done, restart the phone.
- Try Hearthstone to see if this helps.
The steps may vary depending on the device. For any further assistance, please check with the phone provider and manufacturer.