Known Technical Support Issues [Updated June 16, 2020]

Technical Support
23

Unable to Connect to Hearthstone on Only Mobile Networks
This is a known issue with T-mobile and Sprint Networks. Please review this post for more details on the matter and the workaround.

The current workarounds for this problem are the following:

  • Use a different connection or VPN to workaround the issue.
  • Switch from LTE to CDMA.
  • Change the APN to support IPv4 and IPv6 connections. Click here for the steps.

    While not supported by us, this should help workaround the issue.

    1. In your device settings, locate “Access Point Names” (APN)
    2. Open the selected APN and copy these settings down or screenshot it for later.
    3. Go to the APN, and create a new APN.
    4. Enter in what you wrote down/screenshot in step 2 into the new APN. Make sure the name is different. Do not save this yet.
    5. Find the APN Protocol on the new APN and change it to IPv4/IPv6. Do the same thing for APN Roaming Protocol.
    6. Save the APN, and make sure its using this APN. Once thats done, restart the phone.
    7. Try Hearthstone to see if this helps.

    The steps may vary depending on the device. For any further assistance, please check with the phone provider and manufacturer.

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