Blizzard lying to people

[GoodWillHunt-11718]

Blizzard did not lie. Here are multiple posts that have tried to explain this to you or others.

@MissCheetah-1661

And in the news media and all over the place. Before release people were asking about Ladder start date. The statement from Blizz was that Ladder would start after the stabilized the servers and made sure there were no game breaking bugs. As you have likely seen, the launch certainly had game breaking technical issues that are being resolved.

As they told us before release, Ladder WILL start soon and they will give us a clear date once they are confident the tech is fixed. We were just updated on that even. I see other posters have provided that info.

With regard to a refund, all digital purchases are final, but they do make exceptions if a game has not launched yet or you can’t play at all. Consuming the content (playing) makes you ineligible for a refund exception.

@MissCheetah-1661

Soon after release - when the servers and game are stable. Was the jist of it.

So they said “soon” and then qualified that with a fairly concrete idea of what conditions have to be met first.

I would not say we are ready for Ladder, although the crashing is better than it was, the rollbacks stopped, the total server crashes stopped, the delete char button got improved, and the queues are going down.

Lobby needs to be improved and the bugs with reporting/blocking not muting would be nice to fix.

Until they get this Database thing fixed though a ladder is not realistic. I can’t imagine how angry people would be with real ladder stuck in a queue - and you KNOW the servers will get crushed again for ladder release

@Tengaku-11788

So I guess you have not read any of their posts, reason they didn’t launch ladder is because of the server database crashes issue, and in phase 1 of 2.4 PTR it was to test the stability of the new code they wrote to tackle this exact issue

@Grizz-1933

They weren’t deceptive. They were faced with unforeseen issues that quite obviously changed their plan for ladder. They’ve kept us in the loop about what caused the issues, what the fix was going to entail, and gave us a heads-up that it was going to take a while to do the work.

But people like you ignored that heads-up and continued to clamor for the ladder, as though there weren’t issues to deal with first.

@Grizz-1933

But expecting ladder to drop before they have it fixed is just plain silly.

@Zenji-11726

Nobody is rewriting history. You assumed “Soon” was something and you were wrong.

Your analogy is absurd, not having ladder has not stopped you from playing any portion of the game.

I want ladder as much as the next person, I was tweeting at Rod asking about the Ladder months ago.

Throwing a fit and making bad analogies doesn’t help anyone, but it does make you look like an idiot.

@MissCheetah-1661

The delay on ladder was known before launch. Refunds were happily processed then. There is even a self help option that automatically grants it for you if you qualify so you don’t have to wait on a GM.

Your issue was that you were playing the game - they don’t refund used goods. So yes, your refund was denied because you were actively able to use the game and were doing so for an extended time. They explained that to you at the time, I assume. You posted about being denied your refund because you were playing the game (too much time played).

People for whom the ladder was the key point, refunded before release with no issues.

@UncleFester-1938

It wasn’t promised at release. It is coming, you’ll just have to wait for it. We get it.

@UncleFester-1938

You were not lied to. At Cheetah stated ladder delay was announce before the game was released. You could’ve refunded and purchased again when ladder is finally available. You didn’t. That is on you

@MissCheetah-1661

That was before game release and you had between Aug 11th and Sept 23rd (release day when maybe you were playing more than the 2 hours?) to request a refund. You chose not to and instead played the game.

We all make choices. I completely understand that you want ladder and wanted it sooner, but if that was the critical factor you should have refunded it during the 5 or so weeks that you knew about the ladder delay before release. You would have gotten your refund granted right away.

@ezcyberpup-1169

They specifically announced at the release announcement that ladder WOULD NOT be available at release with no date for release.

@MissCheetah-1661

You were not lied to. You were told that ladder would not come at release and that they did not have a date for it.

You had 5 weeks to get a refund before release.

You chose not to.

You then played the game extensively knowing that invalidated any refund.

I don’t see a lie. I see a person who is angry that Ladder has not happened yet and is regretting not refunding during the 5 weeks they could.

@MissCheetah-1661

That term is vague for a reason. No date was given for a reason. They did not know when they could safely release ladder and it depended on game stability.

If they can’t commit to a date, they don’t. That is why they did not give one and left it with the vague “shortly after” verbiage.

Then you can argue what that term means, but it does not really matter.

You had 5 weeks to refund. You did not.

@MicroRNA-1507

Not true and you even quoted it. He said that ladder would come out after the game is stable and ready for ladder. It “will come shortly after once everything settles down.”

“After everything settles down” does not mean “launch”. The sentence before clearly said that ladder would come out after the game was stable

@Alecta-2451

At this point you’re arguing semantics for no reason at all. The ladder comment was lawyer talk by Rod Fergusson. He distracted the gullible with “shortly after” making them believe there was a reliable time frame given, when in fact there wasn’t. He can always point to “once everything settles down” part of his sentence, to which “shortly after” is contingent on and secondary to, thus giving Blizzard leeway to delay the release if necessary. Technically his post wasn’t wrong, just slightly misleading at worst. It maybe would’ve been clearer if he wrote “once everything settles down it will come shortly after”, even though this means the same thing.

Obviously they didn’t expect the disastrous launch, which changed the scope of the time frame entirely. In your shower analogy it would be the same as the shower not working, and therefore pushing the deadline beyond the initial 48h window. You won’t be doing anything until you take that shower, just as they won’t be doing anything before getting the servers fixed.

@TheDarkJedi-1970

You’re referring to the Rob Fergusson tweet. Shortly after the game is stable… Not shortly after launch.

I’ve told you before and I’ll say it again: Reading comprehension goes a long way

@TheDarkJedi-1970

Once everything settles down… Battlenet server issues =/= settled down.

Please note the date on the post… Over a month before the game was officially released

@AnxiousDavid-1818

“shortly after once everything settles down”

almost sounds like it will come shortly after things settle