One of my TBC toons, “Straato” on Grobbulus, does not appear on the character list on the forums. I’ve tried logging in and out of the forums repeatedly, and tried to steps listed in the help article as well. It’s been stuck this way for about 2 weeks. Any help would be great.
As Customer Support is a forum for players to assist other players, this may be better off over on the Website Bug forum. That being said, sometimes the forums have a mind of their own. Characters won’t update to reflect transfers or other character changes, or they just won’t update to show their latest info that folks base their group selection off of. It’s just one of those things without rhyme or reason unfortunately.
1 Like
Is your character level 10 or higher? If not the character cannot be used.
3 Likes
Yes, level 70 rogue.
It may be worth to try logging in with Incognito mode (or whatever the private browsing mode of your web browser is called) so that you can be sure the login is fresh and the forum system will indeed sync. Worth a shot.
1 Like
It looks like you recently did a character transfer. It may just be a delay in picking up the character on the new realm after the move. But the suggestions from Humanbeak may also be worth giving a try.
3 Likes
(This is Levi)
I’ve had this issue for a while now. Despite no transfers or anything like that.
https://us.forums.blizzard.com/en/wow/t/forum-character-selection-on-mobile/1068632/2
I gave the incognito mode a try and it didn’t help. 
1 Like
Thanks for the reply. It’s certainly possible. Tried the incognito trick and it seemed remove all my characters from the forums for about 24 hours, so I couldn’t even reply to this. It seems it refreshed at some point today because the same toons as before became available again. However, my rogue is still missing from existence. Nothing has helped. 
Alright, thanks for following up and for the others who chimed in. I believe Vrak received some other reports last night and escalated it as a possible forum issue.
2 Likes
Got word back that thanks to Vrak’s escalation they did find an issue and it should be resolved now. We’ll keep an eye out for new reports, but try logging out and logging in again if you had missing characters.
6 Likes
Awesome to hear that an issue was found! Unfortunately, I’ve tried logging in and out since your update, both on this website and in game, multiple times, including on incognito mode and from other devices, and I’m still missing my rogue. I’ll try again tomorrow perhaps and hope for the best.
No change for me either. Even did a cache clear.
(Levi)
Thanks - sent these examples up to be looked into.
2 Likes
He did, I was one of them but I had to DM him on twitter about it. My characters on the forums came back some time in the middle of the night.
Nice! A lot of people in my guild recently transferred realms about two+ weeks ago. They all have forum profiles missing on those characters. It’s really not a big deal as far as not being able to post on forums, but unfortunately many of the 3rd party websites for Classic pull from Blizzard forums to confirm character identity, class, and guild, since there is no armory for Classic. This essentially makes us non-existent in Classic WoW, unable to utilize Warcraft Logs, no armory data on ironforge.pro, etc.
Hope whatever is causing this issue can be discovered. I’m sure there are many many more people out there with this problem.
Any update on this? Still can’t access my character unfortunately. And am transferring a couple other characters to new servers in a week or so, worried that I will have the same problem again with them, and essentially be unable to use many 3rd party tools that rely on the forums as a way to verify Classic WoW players and their guilds.
We haven’t heard anything new, but could you try logging out once more and logging in again?
If they’re still not there, please let us know for the ones missing:
Character name, realm, Shadowlands/Classic/TBCC
3 Likes
Levi here.
Tried a log out/in just now. I’m still missing the vast majority of mine.
Aerie Peak
- Leviathan (my MVP posting char
) - Gremlin
- Ntufnel
- Foxlock
- Niom
- Darnasaric
- Bengen
- Seraeme
- Valenas
- Valeneam
- Seraemean
- Caresdi
Emerald Dream
- Baestie
That leaves only 4 characters that I can see here on the forums.
I’ve done multiple logouts every day since I made this post. Will keep trying until it resolves!
The toon missing is Straato - Grobbulus - Classic TBC
Thanks for trying, I’ve shared these examples with the team that handles the forums so they can dig in further.
2 Likes