We’ve never had a phone number that was available for you to discuss game issues, Pronto. The phone number, when we had it, was for Billing and Technical Support, not for In-Game Support. If you were calling to discuss game issues with our billing and tech reps, that is one of the major reasons why we moved away from having a number. Over 50% of the contacts that we were getting had nothing to do with Billing or Tech, many of them didn’t even have anything to do with CS. They focused on providing feedback/suggestions about the game itself, which CS has no involvement in.
We don’t have bots, Pronto, we have Game Masters that work out of Irvine California and Austin Texas that provide the responses you receive. Simply because you do not like the response, doesn’t make the person responding less human.
I had trouble figuring out what you were referring to, as it seems to have been about an issue you experienced 24 days ago. It looks like it had to do with several items in Mechagon, which had to be hotfixed.
The Soulbound quest items acquired during “Factory Refurbished” (Tempered Plating, Machined Gear Assembly, and Hardened Spring) have been removed. The non-Soulbound versions of these items now satisfy the quests involving these items.
Unfortunately, I don’t have logs that can verify what happened to the mail, but odds are the hotfix changed the item ID numbers, which is why you got an error.
As for the boss loot. As the previous Game Master indicated, you appear to have received Azerite from the boss. Gold wouldn’t be delivered from the postmaster, and I’m afraid our staff would be unable to provide it.
That would have specifically been to try and troubleshoot the errors you were receiving trying to retrieve the items from the mail. If you continued to experience an issue with a default UI we would have wanted our QA team to take a look.