WARNING: Customer Support and Account Validation

[Sendryn-sentinels]

@Carasia-azuresong

Yes I read your statement.

No, you clearly didn’t. Let’s try again.

@Vrakthris

The phone number, when we had it, was for Billing and Technical Support, not for In-Game Support. If you were calling to discuss game issues with our billing and tech reps, that is one of the major reasons why we moved away from having a number. Over 50% of the contacts that we were getting had nothing to do with Billing or Tech, many of them didn’t even have anything to do with CS. They focused on providing feedback/suggestions about the game itself, which CS has no involvement in.

@Carasia-azuresong

This is a key factor in this situation:

The layoffs only happened RECENTLY. The phone support has been gone for AGES.