WARNING: Customer Support and Account Validation

[Sendryn-sentinels]

Here’s what phone support was in the past and why it was removed:

@Vrakthris

The phone number, when we had it, was for Billing and Technical Support, not for In-Game Support. If you were calling to discuss game issues with our billing and tech reps, that is one of the major reasons why we moved away from having a number. Over 50% of the contacts that we were getting had nothing to do with Billing or Tech, many of them didn’t even have anything to do with CS. They focused on providing feedback/suggestions about the game itself, which CS has no involvement in.

@Vrakthris

Unfortunately, direct phone support is unavailable as we ended up with so many contacts, many calling about issues that our staff cannot help with, and filling up the phone lines where folks were on hold for an hour or more and everyone else found themselves trying to get through passed the busy signal.