I had the same issue several weeks ago and it fixed itself last week. Now the issue was back, but this time I cleared the cache and app data. Restarted Hearthstone, let all the download/patches complete and then re-log back in. Now back to climbing the ladder!!
Hello,
after patch 18.4.60352 Hearthstone is playable again on my Amazon FireHD tablet.
Kind regards
Atlantis
I encountered the issue today. Iāve tried the suggested fixes, no dice. This is both on my Fire 10 and my Android phone.
Edit: After the 5th reinstall, itās working on my phone, but the Fire is still stuck.
Same here since the other day.
Iām on a Note10+
Force close, then restarted phone i deleted then re installed the app, changed my battle net password even.
Every time i open the app it gives me an option to sign up or sign in, then as soon as i click my google account to backup it shows me the Inn doors with a āpulsingā logo and stays on that screen.
Please help us!
Same issue here. Kindle wonāt load past the opening Hearthstone screen.
I updated to the latest patch yesterday. Hearthstone is stuck on the loading screen for me and never progresses past it. Iāve tried rebooting my Kindle Fire and am still having the same issue.
Hearthstone is currently at 18.4.60352
I am using a Kindle Fire HD 10 (7th generation) tablet running Fire OS 5.6.7.0
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I updated to 18.6.63160 today and still have the same issue where I am stuck on the loading screen. I have tried to uninstall/reinstall Hearthstone and the behavior is the same.
Clearing the cache and data did not change the behavior of being stuck at the title screen.
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Blizzard, any response to this pervasive issue, other than your post 26 days ago (which didnāt work for me)? You literally have customers trying to buy your products and are unable to.
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Hearthstone is stuck on the tavern doors title loading screen for me and never progresses past it. Iāve changed my Blizzard account password, uninstalled Hearthstone, shut down my Kindle, restarted it and reinstalled Hearthstone. After starting Hearthstone, I am still stuck on the loading screen and am still having the same issue that I was experiencing prior to running of the above steps. Clearing the cache and data did not change the behavior of being stuck at the title screen either.
Hearthstone is currently at 18.6.63160.
I am using a Kindle Fire HD 10 (7th generation) tablet running Fire OS 5.6.7.0.
Any help would be greatly appreciated. Thanks in advance.
informer
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I can report Iām having the exact same issue with the same hardware and software versions.
Thanks for your reports! Iām checking to see if there may be any issues our teams aware of for the moment. This does seem a bit inconsistent from the last time it happened though that I want to check for a few things here.
- Try the workaround posted above.
- Try logging into a brand new or different account, then try logging into your main account.
- If you are using the google drive to login, select no and please try manually logging in using the Blizzard account information instead.
- Try seeing if the problem continues on a different connection if possible.
If all of these suggestions fail, Iāll provide any information we receive from our team here, but I strongly encourage you to contact our customer support team directly to see if we can work through this a bit further.
Thanks for the response. As you can see from my post, Iāve tried following the workaround posted above (changing password, uninstall, reboot, fresh install). My account works fine on PC and iOS. Itās just the Kindle Fire that doesnāt work.
The reason that this issue is critical to me is because I own a lot of Amazon coins. I use these coins to purchase sets and packs from the Blizzard store. I currently cannot preorder or purchase anything since I canāt even load the game on my Kindle Fire (I canāt even choose an account or get to the main menu to sign in). I am not using Google drive to log in since it is in the Amazon ecosystem (Android Play Store and other Google features are disabled or not installed).
My money in Amazon Coins is effectively being held hostage because I cannot access my account to spend them in the Blizzard Shop.
Appreciate the details! Weāve attempted to replicate the issue on our end, and it does seem to happen after the patch goes through, but usually the request after has been going through successfully for us.
Requested for files removed - no longer needed.
I do still strongly advise to contact our support team to look into possible account issues if all the suggestions in the post above did not help. We havenāt been able to successfully replicate the issue, but we are looking into this.
There are no folders that start with com.blizzard located in the Android > data directory (I have some com.amazon folders along with other folders for other games like com.disney, com.mojang, com.netflix, etc.). I have tried to uninstall/reinstall/reboot and clear cache/data multiple times so that must be the reason why it doesnāt exist.
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So Iām having this issue on a 7th Gen Fire HD running Fire OS 5.6.7.0 on a satellite internet wifi connection
Is it worth doing the āchange password work aroundā? Or should I just wait and hope it gets fixed.
I opened a support case and after providing as much information as I could, Blizzard told me that there was nothing they could do which is very disappointing. Iāve invested a ton of money and time into the game and I am SOL now.
This was their response:
Iām afraid this issue does exist for a while already, as discussed in the following forum thread:
Unfortunately, we donāt have any new information about this. I can only hope, that a solution will be found soon. Iām very sorry for the trouble.
Best regards
Game Master Nafgiroth
Blizzard Entertainment
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Updated game last night after having to uninstall and reinstall after update wouldnāt load. Now the game gets to the logo and stops. Wi-Fi connection on a Fire that is running the latest software 5.6.7.0
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Hey, I have the same exact issue on my Kindle Fire. Check out my posts over the last several days in this thread:
Hopefully Blizzard does something about this sooner than later - it seems a bunch of people are having the same issue where Hearthstone is no longer working on the Kindle Fire and doesnāt get past the title screen.
2 Likes
This issue is happening to me again. I havenāt been able to play for over a week.
Same for me, password workaround, multiple reloads, nothing works, stuck on main title screen. using a fire hd 10 7th gen. Account works fine on my phone, pc, etc