[IOS] - Go to store pop up after opening game

[Ravoya-1282]

I’m having the same problem and I’ve reinstalled and deleted my cache. It’s kind of ridiculous as I’ve never had issues with updates prior to this

[BrownieMix-1890]

Same issue here - takes me back to the App Store every time, but it’s already been updated.

[Roz-1602]

Same problem on Ipad and Iphone as well. This is just annoying being force to go to the app store for nothing.

[Kaldraydis-1147]

Hey all,

Thank you for the reports. So far it looks like the most common fix is reinstalling Hearthstone. All account data is stored on the Blizzard account so be sure to log back in with your same email after doing this!

If reinstalling does not help, please let us know.

[Electronidus-1801]

i reinstalled last night and it worked this morning when i played for a bit but after noon today its doing the same thing, telling me to go to the store for download

[ChrisB-2547]

Reinstalling works, for 1 use of the app. Then, I assume the faulty data is stored locally again, and its back to the store loop.

[Apexx-1952]

I have uninstalled reinstalled three times now still doesn’t work since this last patch

[Caterpepi]

This thread is specifically for iOS devices. If you are experiencing this problem on an Android device, please check out the main thread for freezing/crashing after the 16.4 update.

For those on iOS devices, we are aware of an issue with the endless update loop occuring with the 16.4 update.

Updating to 16.4 on iOS

Hi all, We’ve identified an issue with patching up from 16.2.3 to 16.4 on iOS where players will get stuck in an endless update loop. We are working towards bringing a client patch to fix this issue tomorrow. In the meantime, you can update to 16.4 by uninstalling and reinstalling Hearthstone. Thank you for your patience until then.

This should be resolved fully, but if you are experiencing the issue on an iOS device, please try reinstalling the game. If you are still experiencing this issue, please let us know what the iOS device.

[Nixon-2411]

Having the same issue on Ipad3 ios 9.3.6.
Reinstalled the App 7 times.
It is still sending me into the same “Let’s go to the store” loop

[Caterpepi]

For the latest issues of Jan 2021, please refer to this thread instead.

[Main Thread] iOS redirecting to store to download

I believe I was able to merge all the threads here to one main thread. This is a known issue that our team is aware of. At this moment we’re awaiting approval which should hopefully be approved and pushed out soon. We’ll continue to upgrade here as we have more information on the situation. Thank you for your reports.

This thread is many months old and not relevant to the current issues. Please be mindful of resurrecting older threads. Locking this thread.