[Main Thread] - Error 24004 connecting to public server

brightgg-3908 · June 5, 2020, 2:06pm

same error code 24004

pstone-1456 · June 5, 2020, 6:31pm

Hello, I am still having same error. It only occurs when I join public GR games.

TED808-1702 · June 5, 2020, 3:29pm

From America, New Jersey.
Can not enter public greater rifts at Torment XVI (T16) for the past 4 days.
“There was a problem searching for a public server (code 24004)”
Then it says,
“There was a problem joining the game. (code 24004)”

FYI, I can access to all other torments (rifts, GRs, and bounty)

TED808-1702 · June 5, 2020, 6:39pm

I can’t post WinMTR file cuz it won’t let me.

Perusoe-1251 · June 5, 2020, 7:29pm

WinMTR should give you 2 options for copying (or saving) the data: Text to clipboard or HTML to clipboard, export text to file or export HTML to file. Select Copy Text to clipboard and then paste it in your post.

This should be done in the Technical Support Forum.

TED808-1702 · June 5, 2020, 9:13pm

So, I did “copy text to clipboard.” It still won’t let me post WinMTR as it says I can’t upload links in my post. I am done with this as I am so frustrated with no help.

Perusoe-1251 · June 5, 2020, 10:14pm

Okay. I forgot that the IPs in the text are links.

Do this:

Copy Text to clipboard your WinMTR results.
Paste it into your post.
Select the WinMTR text you just pasted. (Highlight it).
Click the </> button on the Reply Editor toolbar.
Click Reply.

Your WinMTR results should look like this:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                           96.120.21.193 -    0 |    5 |    5 |   10 |   20 |   30 |   22 |
|                            96.110.1.157 -    0 |    5 |    5 |    8 |   17 |   30 |   22 |
|ae-23-ar02.southside.fl.jacksvil.comcast.net -    0 |    5 |    5 |   10 |   12 |   16 |   11 |
|be-33489-cr02.miami.fl.ibone.comcast.net -    0 |    5 |    5 |   17 |   26 |   40 |   32 |
| be-12297-pe03.nota.fl.ibone.comcast.net -    0 |    5 |    5 |   17 |   26 |   39 |   17 |
|                          50.208.232.146 -    0 |    5 |    5 |   17 |   20 |   29 |   17 |
|                           137.221.76.35 -    0 |    5 |    5 |   69 |   83 |   91 |   88 |
|       xe-0-0-1-1-br01-eqda6.as57976.net -    0 |    5 |    5 |   69 |   78 |   91 |   82 |
|        et-0-0-2-br02-swlv10.as57976.net -    0 |    5 |    5 |   69 |   76 |   91 |   71 |
|                          137.221.65.122 -    0 |    5 |    5 |   68 |   78 |   90 |   82 |
|         et-0-0-2-br01-eqla1.as57976.net -    0 |    5 |    5 |   70 |   98 |  169 |   70 |
|                           137.221.68.83 -    0 |    5 |    5 |   68 |   88 |  134 |  134 |
|                           24.105.30.129 -    0 |    5 |    5 |   75 |   81 |   90 |   82 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

MoeB-1278 · June 5, 2020, 10:15pm

I’ve been getting this error since yesterday, and I am in California. Like others have said, I can play public bounties on NS and all games on Seasons, but get this error when trying to join NS public GRifts.

TED808-1702 · June 5, 2020, 10:30pm

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                             openrg.home -    1 |  150 |  149 |    1 |    5 |   77 |    4 |

|                            10.240.178.5 -    0 |  154 |  154 |    9 |   18 |   71 |   13 |

|                           67.59.241.246 -    0 |  154 |  154 |   10 |   18 |   64 |   17 |

|          ool-4353f594.dyn.optonline.net -    0 |  154 |  154 |    9 |   23 |   92 |   19 |

|                           67.59.239.117 -    0 |  154 |  154 |   12 |   21 |   89 |   16 |

|              451be0c6.cst.lightpath.net -    0 |  154 |  154 |   14 |   23 |   68 |   18 |

|                   nyk-b3-link.telia.net -    0 |  154 |  154 |   13 |   24 |   91 |   23 |

|                  nyk-bb3-link.telia.net -    0 |  154 |  154 |   15 |   24 |   82 |   16 |

|                  chi-b21-link.telia.net -    0 |  154 |  154 |   30 |   39 |   96 |   51 |

|  blizzard-ic-348622-chi-b21.c.telia.net -    0 |  154 |  154 |   30 |   43 |  151 |   35 |

|              ae1-br01-eqch2.as57976.net -    0 |  154 |  154 |   74 |  102 |  769 |   80 |

|                          137.221.65.132 -    0 |  154 |  154 |   74 |   87 |  136 |   88 |

|         et-0-0-2-br01-eqla1.as57976.net -    0 |  154 |  154 |   73 |   88 |  172 |   93 |

|                           137.221.68.83 -    0 |  154 |  154 |   73 |   87 |  170 |  129 |

|                           24.105.30.129 -    0 |  154 |  154 |   74 |   85 |  143 |  123 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

RaizeN-11309 · June 4, 2020, 5:12pm

estou com problemas para entrar no jogo publico, sempre que tento entrar no suplico xvi fala que ocorreu um erro

" ocorreu um erro durante a buscar por um jogo publico codigo 24004 "

Meteorblade-2266 · June 5, 2020, 1:58am

Kaldraydis · June 5, 2020, 11:42pm

Merged a few threads into this main one. Please see my earlier post for info!

Tofu13-1800 · June 6, 2020, 1:03am

[quote=“Kaldraydis, post:66, topic:17885”]

What region? The Americas
Does this happen on a different character? Yes. The only thing wierd is it only happen when I tried to join Greater Rift group. This error did not happen when I join Normal Rift
Does this happen on [an alternative connection] (Testing an Alternate Network - Blizzard Support) or VPN? I cannot try, so I dont know
Gather a [WinMTR file ]

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                                10.0.0.1 -    0 |  282 |  282 |    3 |   18 |  221 |   14 |

|                           96.120.61.165 -    0 |  282 |  282 |    9 |   16 |  222 |   14 |

|ae-255-1227-rur101.vancouver.wa.bverton.comcast.net -    0 |  282 |  282 |   11 |   21 |  290 |   20 |

|ae-2-rur102.vancouver.wa.bverton.comcast.net -    0 |  282 |  282 |   10 |   20 |  225 |   18 |

|ae-53-ar01.troutdale.or.bverton.comcast.net -    0 |  282 |  282 |   11 |   18 |  225 |   14 |

|be-33490-cr01.seattle.wa.ibone.comcast.net -    0 |  282 |  282 |   15 |   23 |  235 |   29 |

|be-10847-pe02.seattle.wa.ibone.comcast.net -    0 |  282 |  282 |   14 |   21 |  239 |   23 |

|                          50.208.232.154 -    0 |  282 |  282 |   15 |   27 |  293 |   24 |

|              ae1-br01-eqse2.as57976.net -    0 |  282 |  282 |   35 |   48 |  525 |   41 |

|       xe-0-0-0-1-br01-eqsv5.as57976.net -    0 |  282 |  282 |   35 |   46 |  306 |   41 |

|        et-0-0-29-br02-eqsv5.as57976.net -    0 |  282 |  282 |   36 |   47 |  521 |   42 |

|       xe-0-0-1-1-br02-eqla1.as57976.net -    0 |  282 |  282 |   36 |   51 |  527 |   46 |

|              be3-pe02-eqla3.as57976.net -    0 |  282 |  282 |   36 |   47 |  526 |   45 |

|                           24.105.30.129 -    0 |  282 |  282 |   35 |   44 |  527 |   45 |

|________________________________________________|______|______|______|______|______|______|

ZENWRATH-11439 · June 6, 2020, 1:29am

while the alternative server solution does work It is taking forever to join a server and there dont seem nearly as many games on here. The fact that so many players are having this problem and that it only seems to affect NON season characters on “GR” I think its safe to say this is absolutely a server related issue.

GGEuro-1643 · June 6, 2020, 3:58am

I can’t join, emailed support. They said use a VPN.

Used a VPN, same issue. Can’t join GR 16s with my witch doctor.

Can join with my barb?!

Server the Americas

BakedPotato-1767 · June 6, 2020, 4:35am

I get error 24004 only when joining T16 Greater Rifts. T16 Rifts and T12 / T15 Greater Rifts still work.
What region? Americas
Does this happen on a different character? Yes
Does this happen on an alternative connection? Yes

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                               mynetwork -    0 |  857 |  857 |    0 |    0 |   22 |    0 |

|                              10.11.3.41 -    0 |  857 |  857 |   13 |   16 |   39 |   14 |

|                   No response from host -  100 |  172 |    0 |    0 |    0 |    0 |    0 |

|tcore4x-ottawa23_bundle-ether12.net.bell.ca -    0 |  857 |  857 |   14 |   18 |   37 |   17 |

|          dis32-ottawa23_ae1.net.bell.ca -    0 |  857 |  857 |   13 |   14 |   41 |   14 |

|tcore3x-ottawa23_bundle-ether7.net.bell.ca -    0 |  857 |  857 |   25 |   30 |   46 |   33 |

|  tcore4-montreal01_0-14-0-0.net.bell.ca -    0 |  857 |  857 |   23 |   27 |   63 |   31 |

|tcore4-newyorkaa_hundredgige0-4-0-0.net.bell.ca -    0 |  857 |  857 |   28 |   30 |   44 |   31 |

|          bx10-newyork83_ae1.net.bell.ca -    0 |  857 |  857 |   28 |   29 |   41 |   29 |

|                   No response from host -  100 |  172 |    0 |    0 |    0 |    0 |    0 |

|              ae1-br01-eqny8.as57976.net -    0 |  857 |  857 |   95 |   99 |  203 |   95 |

|         et-0-0-2-br02-eqch2.as57976.net -    0 |  857 |  857 |   94 |   99 |  198 |   96 |

|         et-0-0-3-br02-eqla1.as57976.net -    0 |  857 |  857 |   97 |  103 |  205 |   98 |

|                           137.221.68.87 -    0 |  857 |  857 |   95 |   99 |  200 |   96 |

|        lax-eqla1-ia-bons-02.as57976.net -    0 |  857 |  857 |   95 |   96 |  120 |   96 |

|                           24.105.30.129 -    0 |  857 |  857 |   95 |   96 |  120 |   97 |

   |________________________________________________|______|______|______|______|______|______|

 WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Bobolobo-11763 · June 6, 2020, 5:55am

I also am getting error 24004 in Diablo 3.

It happens specifically during attempts to join Public Games > Adventure > Greater Rift type games at Torment XVI difficulty. I tried all other game types (Bounty, Rift, etc.) and could play at any difficulty including XVI. I can join Greater Rift games at lower difficulties just fine, it seems.

I’m Canadian playing patch 2.6.8.66666.

Region: North America
Characters: Happens on all characters.
Alternate Connections:
Tried switching from 2.4GHz and 5.0 GHz router signals. No difference.
Tried using iPhone hotspot (Canada, Telus as mobile carrier). When using a hotspot everything works fine.

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                                10.0.0.1 -    0 |  248 |  248 |    4 |   12 |  285 |    8 |

|                             96.49.192.1 -    0 |  248 |  248 |   12 |   22 |  300 |   19 |

|     rc1st-te0-9-0-34-1.vc.shawcable.net -    0 |  248 |  248 |   13 |   23 |  297 |   28 |

|           rc2wt-be50-1.wa.shawcable.net -    0 |  248 |  248 |   18 |   26 |  307 |   23 |

|     rc6wt-tge0-10-0-11.wa.shawcable.net -    0 |  248 |  248 |   16 |   28 |  308 |   18 |

|              ae1-br01-eqse2.as57976.net -    0 |  248 |  248 |   43 |   54 |  324 |   50 |

|       xe-0-0-0-1-br01-eqsv5.as57976.net -    0 |  248 |  248 |   42 |   55 |  328 |   44 |

|        et-0-0-29-br02-eqsv5.as57976.net -    0 |  248 |  248 |   41 |   52 |  332 |   46 |

|       xe-0-0-1-1-br02-eqla1.as57976.net -    0 |  248 |  248 |   42 |   61 |  321 |   96 |

|              be3-pe02-eqla3.as57976.net -    0 |  248 |  248 |   41 |   53 |  331 |   45 |

|                           24.105.30.129 -    0 |  248 |  248 |   42 |   53 |  325 |   49 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

This is very frustrating.

dwight-1579 · June 6, 2020, 10:26am

Same here Hong Kong US server unable to enter Public GR

Fade2Black-1628 · June 6, 2020, 11:33am

fine yesterday, now today running into this dumb error

Boubou-1741 · June 6, 2020, 12:57pm

Please provide the information being requested by Blizzard:

Kaldraydis:

if you haven’t posted yet here is the info we’ll need:
Error 24004 Problems connecting to a public server
For those who are experiencing the 24004 error, please provide the requested details mentioned above. We’ve only received one report on this issue and in order to investigate this further, the requested information is helpful for our team and greatly appreciated.
What region?

Does this happen on a different character?

Does this happen on an alternative connection or VPN?

Gather a WinMTR file until the problem occurs for 10 to 15 minutes. Copy and paste the text file created and paste it between two ~~~ like so:
~~~
WinMTR Here
~~~
If you have issues pasting here, use Pastebin and post the end of the link. (ie. 123456 for pastebin.com/123456 )
Thank you for reporting this to us. We hope to have more information available soon.