Hi, same problem here since yesterday error 24004 in non season on US- server, come from Germany. 
Same issue today⊠any update on this?
Hey all,
It looks like the original problem was resolved. I went ahead and moved these posts to a new thread to reopen a new tracking for this. I will add the above posts to it now, but if you havenât posted yet here is the info weâll need:
Edited - the connection tests are clean, so weâre asking for different information now.
Thank you for reporting this to us. We hope to have more information available soon.
Still not resolved for me.
- What region?
North America Server. I live in Canada - Does this happen on a different character?
Happens on all my non-seasonal characters (I donât play seasonal) - Does this happen on an alternative connection or VPN?
On Mobile Tethered I still get this problem. My ISP is TELUS. I am from Canada. - Gather a WinMTR file until the problem occurs for 10 to 15 minutes. Copy and paste the text file created and paste it between two ~~~ like so:
~~~
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.254 - 0 | 601 | 601 | 0 | 0 | 12 | 1 |
| 10.29.202.1 - 0 | 601 | 601 | 9 | 13 | 105 | 14 |
| STTLWAWBCI01.bb.telus.com - 0 | 601 | 601 | 39 | 40 | 93 | 40 |
| 154.11.2.145 - 0 | 601 | 601 | 42 | 47 | 121 | 63 |
| ae1-br01-eqse2.as57976.net - 0 | 601 | 601 | 64 | 67 | 126 | 95 |
2 Likes
Could you do the same thing for the half dozen threads on this subject in the Bug Report forum too, please?
This issue may be âresolvedâ to your satisfaction.
But it still does not work.
3 Likes
Just as a quick update I realize the blue posts indicate âthe original problem has been resolvedâ Iâm not entirely sure what they mean by this but I can confirm that unless I retain the additional command line parameters it does not work yet.
2 Likes
I cannot access public games with any hero. An information screen appears saying: An error occurred while trying to join the game. the error code is 24004. I am in Mexico
2 Likes
This is not a bug, itâs a Technical Support issue.
Please visit the linked thread, and provide the information requested to itâŠ
1 Like
Im getting the same issue, I was playing fine on t16 public GR then when I switched to a different toon, iI got this error message and now I cant play any of my toons on t16 GRs. It sucks too because it isnât a common bug, its been going on since last year, and I am yet see an actual solution then logging back in or blaming it on some underwater cable. I think Iâm just going to accept the fact that my account isnât going to get fixed anytime soon.
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I am having the same problem. This only happens on T16 GR. Please fix this ASAP. This is a larger bug than you think.
Iâm also experiencing the same error. Logging out and back in doesnât resolve the issue. Any thoughts?
There a popup Error twice 1.There a problem searching for a public game . (Code 24004). 2. There was a problem joining the game.(Code 24004) . I already scan and repair but still same. But not happened in seasonal hero.
MĂȘme problĂšme, depuis 2 jours, je ne peux plus rejoindre de parties publiques (failles supĂ©rieures). Je ne peux rejoindre que les failles de NĂ©phalem. Le code dâerreur est 24004 et je ne rĂ©ussi pas Ă rejoindre une soutien technique.
Bonjour Michel,
Que veux-tu dire exactement ? As-tu fourni toute lâinformation demandĂ©e ? Le bouton Soumettre sâest-il activĂ© ?
Cannot join GR. Error 2404. last 3 days.
1 Like
I cannot enter into public GR. Itâs been 5 days. Tech support reading this?
1 Like
No, they are not. Blizzardâs QA Team reads the threads in this Bug Report Forum. If they can confirm a game bug that exists on a PC on the Live server, they pass that information on to the developers.
the game gives me error code 24004
I still have the error code 24004