I don’t need to visit any location in game to tell you our policies are being enforced. Do we get every single account that may be exploiting in some way? No. We do what we can and we work to improve the methods that we have. It is a constant struggle though, as the folks who are cheating aren’t sitting back and sticking with a single method. It is an ever evolving situation and will continue to be that way as long as there is a value in doing so.
That tends to be a fairly unhealthy outlook and many come to regret doing so when they finally get penalized.
I’m not sure what you mean, Moo. We have active Game Masters. You may misunderstand their role then and now. It was never to police the game for exploitation. While they do react to some reports and do some investigations for certain behaviors, the majority of the work to deal with exploitation has always been our Hacks team.
What you tend to see is the ebb and flow of how successful the exploiters may be versus advances that our Hacks team has made. For instance, at the beginning of several expansions we’ve seen the flyhacking. That will go on for what seems like an extraordinary amount of time and then, they disappear. They disappear until another exploit is discovered to allow that practice again, until our teams figure out how they are doing it and are able to shut it down again. The shear volume of exploitation that simply doesn’t happen because of their efforts is incredible.
As I said, it’s a constant struggle. I can almost guarantee that we are usually far more frustrated by it than you are.
Well, for one, I know the company that I work for and the people that make up that company and don’t make up a narrative that simply isn’t true.
As a whole we aren’t perfect, we have made mistakes over the years but we learn and we grow and the folks that are still here, very much do care about our customers. This is a company that is full of gamers, who have been playing these and other games all of our lives. It’s easy to sit back and say well, X isn’t happening so it means they don’t care, but it is never that simple. We care a great deal, more than you can possibly know or perhaps understand.
I am sorry that we’re not able to enforce the in-game environment that we both want, but it isn’t for lack of effort, and we won’t stop working on making it better, regardless of if you believe I am just spouting a corporate line or not.
