It was their misprioritization in funding and spending.
They recently sent out a survey to select accounts.
Devs think competitive is fine, when it’s not. I think the sr system knows where you should be, but it’s too casual, it’s messy, there’s no coordination. It doesn’t know your preferred heroes/roles. It’s a disgusting experience that will raise your stress.
The new hero additions created frustration within the community, adding what people would describe as “un-fun” heroes and mechanics such as Doomfist and more CC.
For too long they let unbalanced heroes go uncontested, you have to wait several months for a patch fix. And then they over nerf the hero so heroes become unviable. It has been the same 6-7 heroes being played the most since launch, kinda makes you think. The reworks they’ve done so far have been questionable.
There is nothing NEW. Nothing worth bringing old players back. Most new players come to this game because of friends, but friends aren’t recommending this game and anymore.
A new map is not new content to intrigue new players or attract old players to return, because the game has not fundamentally changed, it’s the same game on a new map.
There needs to be entirely new game modes, I believe they’re working on this, however I fear the time to get there is too long and by that time more people will have lost interest. It needs to be an amazing game mode.
The devs admittedly now say they’ve changed their perspective on heroes and are shifting away from CC and ult to win mechanics and have been talking about future hero additions having ults similar to tracer.
All the top/pro players I mean I see the appeal of being in a “team” and joining a tournament. It’s more about them trying to make a job of a game really and earn a status or money. Even they get sick or frustrated with this game, a lot of them just won’t admit it because it hurts their chances with the devs.