"Game completed and recorded"

Technical Support
1

After literally every other game ive played today ive seen the “game completed and recorded! Restart Hearthstone to continue.” Is there anything I can do to stop seeing this?

10 Likes
2

Same problem here. It is very annoying. I tried everything. Other connections etc. can anybody help?

3

same problem here, idk maybe its just cz players?

4

reinstalling helps though but after restart its the same…

5

same problem. cannot find a proper fix about 4-5 months. VPN seems to fix it but no joy, I got disconnected after game when I was connected through VPN…

6

Same here (CZ). Everything started after the newest update yesterday for me.

7

same story for me… stropy… hej jsme vsichni cesi? nebo se pletu

8

yup, same problem here …

9

vypadá to tak… to se asi načekáme, než to někdo fixne pro skupinku českých hráčů :confused:

1 Like
10

Ayyy, I thought that only I have this problem…

12

I’m getting this after literally EVERY game. It’s so annoying. Small indie company I guess.

4 Likes
13

why are you blaming on blizzard your internet provider issues ?

14

it’s definitely not the internet, i’m from europe and it only happens on the europe region

1 Like
15

Hi,

I’ve been getting this constantly since the last patch that released the next adventure act. It forces a client shut-down after each game.

I have tried wiping all the data of the launcher and related battle.net folders, including registry, but to no avail.

To top that off, my launcher asks for an update every single time I run it. What am I supposed to do? Format my PC? If so, then no.

1 Like
16

Thank you for your reports, everyone! We’re gathering information and reports on this issue to find if there’s any common issue that we can pinpoint. The reports so far are very consistent with Europe. I’m seeing reports from Czechia, Turkey, and Poland so far.

Are you all also experiencing issues with the Blizzard Application? If you’re on Windows, would you be able to provide a WinMTR test running the test for 5 to 10 minutes? For MacOS, please run a 5 minute pathping test. Copy and paste the text file created and paste it between two ~~~ like so:

~~~
Connection Test Here
~~~

There’s no official mobile connection test that we support, but hopefully there’s enough Windows and MacOS users here to help with gathering data. It does seem that some folks were able to find workarounds like using an alternative connection.

I greatly appreciate any information that you are able to share with us, including the tests, and I hope that we’ll have enough information to find out where the exact issue is :slight_smile: Thanks, again!

17

Stejný problém na mobilu jak s operátorem,tak s Wi-Fi jiného poskytovatele.Další chyba nelze přidat přátele.

18 
|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                             192.168.1.1 -    0 |  670 |  670 |    0 |    0 |    5 |    0 |

|                             10.60.103.5 -    0 |  670 |  670 |    4 |    7 |  134 |    5 |

|                          100.100.37.254 -    0 |  667 |  667 |    5 |   42 | 2249 |   58 |

|                           92.62.238.253 -    1 |  666 |  665 |   10 |   30 |  908 |   20 |

|    cz-pra-pop1-rb1-be10-s272.net.upc.cz -    1 |  666 |  665 |    8 |   16 |  908 |   13 |

|        cz-prg02a-ra2-ae-5-129.aorta.net -    1 |  663 |  661 |   16 |   24 |  908 |   24 |

|         cz-prg01a-ra4-ae-15-0.aorta.net -    1 |  664 |  663 |   16 |   30 | 2247 |   17 |

|         de-fra11b-rc1-ae-33-0.aorta.net -    1 |  666 |  665 |   17 |   26 |  908 |   24 |

|          de-fra04d-rc1-ae-6-0.aorta.net -    1 |  666 |  665 |   17 |   25 |  910 |   18 |

|          de-fra04c-ri1-ae-9-0.aorta.net -    1 |  659 |  656 |   17 |   26 |  910 |   26 |

|                 213.46.179.58.aorta.net -    1 |  664 |  663 |   16 |   33 | 2243 |   37 |

|              ae1-br01-eqfr5.as57976.net -    1 |  666 |  665 |   21 |   31 |  908 |   23 |

|         et-0-0-2-br01-eqam1.as57976.net -    1 |  666 |  665 |   23 |   35 |  911 |   45 |

|        et-0-0-31-pe02-eqam1.as57976.net -    1 |  664 |  663 |   21 |   38 | 2248 |   77 |

|                          185.60.112.157 -    0 |  670 |  670 |   21 |   26 |  617 |   23 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
2 Likes
19

My problems are still occuring and also I am from Turkey. Blizzard need to do something about EU Servers which giving services to this countries. This is so obvious at this point.

4 Likes
20

Same issue like everybody else - disconnection after/between matches, on PC. Also from CZ.

2 Likes
22

So… Any updates on Blizzard side ?

1 Like