"Game completed and recorded"

Technical Support
23

It’s totally irritating -,-
I see “game completed and recorded! Restart Hearthstone to continue.” after every finished game.
This game has been discouraging me for over a week.

4 Likes
24

We need more reports and tests to determine the common issue causing this problem. Please include the WinMTR test as requested above if at all possible. Without this information, we’re unable to see what the issue is and if we’re seeing a common peering issue across all the tests. It’s greatly appreciated if this information can be gathered so that we can compare the tests!

1 Like
25

Yeah, sure. This is a 30 minutes test while I am playing HS. I am from Turkey, my internet is totally fine, I have no problems in apps or games other than Hearthstone. Thanks.

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                              Tenda.Home -    1 | 3453 | 3448 |    1 |    9 |  572 |    3 |
|212.156.201.178.static.turktelekom.com.tr -    1 | 3457 | 3453 |    5 |   16 |  626 |    8 |
|  81.212.2.223.static.turktelekom.com.tr -    1 | 3464 | 3462 |    6 |   15 |  399 |   10 |
|03-afyon-t2-2---03-afyon-t3-1.statik.turktelekom.com.tr -    1 | 3468 | 3467 |    6 |   14 |  378 |   10 |
|81.212.218.46.05-amasya-t3-1.06-ulus-t3-7.statik.turktelekom.com.tr -    1 | 3457 | 3453 |   10 |   21 |  629 |   11 |
|06-ebgp-ulus-sr12e-k---06-ulus-xrs-t2-1.statik.turktelekom.com.tr -    1 | 3445 | 3438 |   10 |   20 |  628 |   16 |
|308-buk-col-1---06-ebgp-ulus-sr12e-k.statik.turktelekom.com.tr -    1 | 3457 | 3453 |   26 |   37 |  644 |   28 |
|                           83.217.231.25 -    1 | 3457 | 3453 |   27 |   38 |  644 |   34 |
|  ae-0.level3.buchro01.ro.bb.gin.ntt.net -    1 | 3449 | 3443 |   35 |   47 |  651 |   37 |
|   ae-1-3104.edge7.Amsterdam1.Level3.net -    1 | 3445 | 3438 |   63 |   76 |  496 |   65 |
| BLIZZARD-EN.edge7.Amsterdam1.Level3.net -    1 | 3457 | 3453 |   63 |   78 |  579 |   65 |
|              ae1-br02-eqam1.as57976.net -    1 | 3438 | 3431 |   64 |   83 | 4499 |  106 |
|        et-0-0-67-pe01-eqam1.as57976.net -    1 | 3457 | 3453 |   60 |   74 |  686 |   61 |
|                           137.221.66.43 -    1 | 3457 | 3453 |   65 |   76 |  682 |   69 |
|                          185.60.112.157 -    1 | 3457 | 3453 |   64 |   74 |  485 |   69 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
4 Likes
26

This is a 50 minutes test. I am from Ukraine. This problem arose after the maintenance of the European server on February 14th. In other games, everything is in order, such a problem only in HS.

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                                  router -    0 | 5517 | 5517 |    0 |    0 |    7 |    0 |
|                             10.2.21.250 -    0 | 5516 | 5516 |    1 |   30 |  505 |   24 |
|                          93.170.216.219 -    0 | 5516 | 5516 |    9 |   35 |  544 |   29 |
|          ae3-228.rt.bmb.kiv.ua.retn. net -    0 | 5516 | 5516 |    9 |   39 |  545 |   19 |
|            ae4-2.rt.eqx.fkt.de.retn. net -    0 | 5516 | 5516 |   39 |   71 |  556 |   46 |
|           pr01.eqfr5.blizzardonline. net -    0 | 5516 | 5516 |   40 |   73 |  553 |   47 |
|              ae1-br01-eqfr5.as57976. net -    1 | 5512 | 5511 |   43 |   72 |  591 |  103 |
|et-0-0-2-br01-eqam1.as57976. net -    1 | 5510 | 5509 |   43 |   76 | 1549 |   94 |
|et-0-0-31-pe01-eqam1.as57976. net -    1 | 5512 | 5511 |   44 |   72 |  596 |   55 |
|                          185.60.112.157 -    1 | 5512 | 5511 |   44 |   73 |  558 |  109 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
5 Likes
27

same problem in the EU and Really tired because I am haveing a 5 min logging after that again…suks Norway!

4 Likes
28

i quit suckstone, because its really irritating… first i discovered this problem about 4-5 month ago, but didnt happen any repair, or update. small indie company… meh…

8 Likes
29
WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
No response from host 100 43 0 0 0 0 0
10.146.0.1 0 212 212 1 3 26 2
mpts-ss-51.msk.mts-internet.net 0 212 212 3 6 35 6
mag9-cr01-be12.51.msk.mts-internet.net 0 212 212 3 5 7 4
oct-cr03-be1.78.spb.mts-internet.net 0 212 212 14 16 23 15
kivi-cr02-ae8.78.hel.mts-internet.net 28 100 72 46 47 52 46
bro-cr01-be7.135.stk.mts-internet.net 0 212 212 26 29 67 27
tct-cr02-ae6.150.ams.mts-internet.net 0 212 212 43 44 56 46
80.249.208.83 0 212 212 44 48 108 45
ae1-br02-eqam1.as57976.net 0 212 212 44 49 150 45
et-0-0-67-pe02-eqam1.as57976.net 0 212 212 44 51 121 47
185.60.112.158 0 212 212 44 46 51 45
2 Likes
30

Thank you, everyone! We’re getting this over to our tracking and comparing the tests provided to pinpoint the problem. For any new folks on this thread, please continue to provide a WinMTR test as requested above.

2 Likes
31

this time i was trowen out before entering
|

Host - % Sent Recv Best Avrg Wrst Last
192.168.10.1 - 0 64 64 0 32 2002 1
81.88.77.67 - 0 64 64 14 77 2025 40
81.88.77.65 - 0 64 64 15 77 2022 42
ae0.1302.b01-dpu-osl-no.nexthop. no - 0 64 64 16 80 2030 44
83.145.7.145 - 0 64 64 14 79 2030 42
nlams0003-rc1.ip-only. net - 0 64 64 35 97 2058 72
80.249.208.83 - 0 64 64 39 103 2061 87
ae1-br02-eqam1.as57976 .net - 0 64 64 33 102 2061 78
et-0-0-67-pe02-eqam1.as57976. net - 0 64 64 39 105 2063 71
185.60.112.157 - 0 64 64 39 100 2063 78
________________________________________________ ______ ______ ______ ______ _____
2 Likes
32

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.10.1 - 0 1865 1865 1 49 2076 1
81.88.77.67 - 1 1835 1826 8 81 2125 24
81.88.77.65 - 1 1824 1812 7 82 2144 25
ae0.1302.b01-dpu-osl-no.nexthop. no - 1 1818 1804 8 81 2140 26
83.145.7.145 - 1 1831 1821 8 83 2127 26
nlams0003-rc1.ip-only. net - 1 1809 1792 27 98 2199 44
80.249.208.83 - 1 1831 1821 26 106 2205 42
ae1-br02-eqam1.as57976. net - 1 1830 1820 28 104 2205 39
et-0-0-67-pe01-eqam1.as57976. net- 1 1817 1803 28 105 2205 43
185.60.112.158 - 1 1825 1813 28 101 2205 43
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

2 Likes
33

same problem here I live in India…
i am glad this problem seems to have good amount of attention

1 Like
34

Since the today’s patch, my disconnection problems are gone. Last 10 games there were no disconnections. I am wondering, did servers get maintained or smth like that or not?

EDIT: FALSE ALARM. Today disconnection errors came back again.

1 Like
35

Vznikl jiný problém,nelze odeslat pozvánku ke přátelství v mobilní verzi,i když proběhla aktualizace.

1 Like
36

problem is still occuring for me while playing in Europe server…

1 Like
37

A post was merged into an existing topic: [Main Thread] Network Problem while Loading Cards

38

There is WINMTR reports as you suggested so what now??? Any update on situation pls?

3 Likes
39

Ha! You should know by now that Blizzard isn’t exactly caring too much.

Though they should, as until this is fixed, I won’t spend a dime on HS.

4 Likes
40

I have the same… “We just ran into a network problem as we were loading up all the cards in your collection. Please relaunch Hearthstone to access your collection and resume your duels”. :confused:

2 Likes
41

Thank you, folks and appreciate the connection tests! We are seeing connection issues with Scandinavia and Blizzard Services that may impact a few of you here. I’ll try and see if we can push this up the ladder and update you all here, but we only have 4 unique WinMTR tests provided. Our network engineers may need more to look into this issue further.

If you are experiencing either one of these errors:

Encountered some network issues while reading your card collection.

Closed - We just ran into a network problem as we were loading up all the cards in your collection. Please relaunch Hearthstone to access your collection and resume your duels!

This is not the same issue as the reports here. Please refer to this forum post, so that we can make sure we are tracking each situation accordingly.

1 Like
42

[Update] We’re going to see if a reverse test can be run and I’ll follow up as soon as I can here if we can run a successful test. This problem is predominantly happening for the Eastern European region.

We are aware of the issue with Scandanivia. This is being treated separately from this issue at the currently moment. This issue is a common peering node where the problems are happening and it’s impacting multiple Blizzard games.

This is a frustrating issue and we want to pinpoint where the problem is. While the connection tests here are a bit low, we’re not seeing a common issue within the connection tests. For those of you running into the “Game completed and recorded” error, could you include a Looking Glass test? This test is a bit different, but should give us a better idea of the connection route from Blizzard to your device.

For those on mobile devices, this test should be available to run. Copy and paste the text file created and paste it between two ~~~ like so:

~~~
Connection Test Here
~~~

When does this error occur? Does it happen before a match, during the match, or after a match is completed?

Thanks for sticking with us and including the details here! I cannot overstate this enough, your reports are appreciated and helpful for our team to compare all the information gathered :slight_smile:

1 Like