This issue has been going on for about 4 days now and I have not been able to fix it.
I started a heroic duels run and got to 11-2 and then in my last game, the game glitched and exited me out. When I reopened and went back to duels it was telling me to start a new run, and I did not get any rewards from the last run, or paid to start a new one. I refreshed several times and that did nothing so I started a new run with the same deck as the last run, and then closed the game and reopened it.
When I got back my old decklist was there from my last run, with my 11-2 record showing, but it still said “Build Deck” instead of “Play.” I tried getting rid of all the cards, I tried adding 15 cards, I tried getting by deck down to 16 cards, but nothing worked. What I believe the issue to be is that I had two of the same signature treasure for my class, (Auto-Armaments) and that is why the game is glitching like this.
I had submitted tickets to blizzard for help, and they told me to come here looking for help. I have been trying to get this fixed and would really appreciate some help or some redirection to somewhere someone can fix this.
TLDR: My duels deck is broken and I need help because I cannot play the game mode anymore until it is fixed