Gem Surge Event Issues!

I am very confused by the Gem Surge event - and I am very close to quitting this game because of this snafu.

When the event came out, I spent about $1,200 to complete the event - to get 9K Fortuitous Blessings - I had a 4/5 gem I wanted to turn to a 5/5.

A few days later, I receive communication that there was a miscalculation and that I received an additional 5.5K Fortuitous Blessing. From what I can see, this 5.5K is useless to me as I have no need for it now!!!

Essentially “sorry we messed up; here’s 3 legendary crests and 5K Fortuitous Blessings you can’t use, but you could have used a few days ago.”

Did the Immortal team do this intentionally to squeeze more money out of players?

I submit a ticket and am told to submit my complaint to the forum.

Is anyone even reading these?

You guys have a great game but you are destroying it up with these bad decisions.

For clarification: I am 8K res. I see a lot of players that did not earn their res/power a fair way – either by purchasing used accounts; buying dirty platinum; or duplicating it with system performance issues.

What’s the point of me paying if I get the wrong end both ways - by other players and by the game developers?

I really hope they are sending more then what has been sent already as I know players not spending close to what others are and are sitting at 22 polish jades while a lot of us are missing a lot still and have spent

Posting multiple of the same issues goes against the terms of use.

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I posted to the wrong forum first. And this is an expanded conversation to the other post (I gave background information here.)

You may post in these forums all the time, but it is my first time. Try being friendly.

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I never got any crests back. And I lost an unbound legendary gem because they didn’t inform us properly. And then reply it’s working as intended. Sounds like intended greed.

HI all my issue below with your event

My problem is that i finished the Gem surge event and i get now email that correction was made and i got this materials ( see attached file ) . i can not use it and when i claim i don’t have it in my inventory so basically 5.2k fortuitous blessing is not relevant . please if you can change this reward and give me reward or compensation in ther items that we can get in the event . as now i can not use it at all!!!

This is answer i get for spending money and playing the game :
Hey Jure,

My name is Game Master Fraedenar. I’m a Blizzard Entertainment GM and I am answering your support ticket about issues with the Gem Surge event.

I’m very sorry to hear what happened with the Gem Surge event where a correction was made by the developers which you could not use as you had already completed the event

The incident here was regrettable and we would like to apologise that it took place. Not all players would have completed the event like you had and the compensation provided is sent to everyone affected, so although it was not useful to you, it would be useful to other people.

I would love to say I could swap this compensation for you but I am sorry to tell you that Game Masters can’t interact with Diablo Immortal in this way. We cannot issue compensation or custom rewards, as it is up to the developers to send what they deem appropriate, which they have done here.

If you have feedback about how the Gem Surge event was handled and keeping in mind that it will not result in any changes in what you received and will just make the developers more aware of your unhappiness with how the event was handled overall, we would encourage you please to post this in the forums for them to read:

my answer back to them was also suggestion what they should do due to their mistake

HI Fraedenar
i understand your side of argument but we are here talking about real money it cost 400$ to finish the event phantom gallery that gives about the amount of resources i got back and i could use it in next gem surge event . this event is reoccurring - but i don’t even have this item in stash to use it by next gem surge event since this material is used in it.
If you are saying my information would be useful on forums to help others why i have to pay for this mistake, and if it is game bug and your mistake it should be compensated since it cost real money . 30k orbs what equals 400$ to finish the event where you get material for gem surge event. all i am asking is to give me the materials in stash so i can use them in next event .

the same for me, I completed ghost market event on 01.23.2025 having read about the bug of 01.22.2025, but today they only rewarded me with 320 points of the old legendary emblems and not all the correct points of the 5 to 1 conversion, furthermore, when writing to GMs, there is no one who will give you an exhaustive answer, they are always vague and no one will correct the error created by them personally.

If you completed the event before getting the email go to this thread. The current thread is about a solved issue with the sent emails.

My recommendation would be to get an equal number of Legendary Crests equal to the amount of excess Fortituous Blessings we received.

Blizz, you can make it happen!

Euclid, that poster and another have designated themselves as forum police and stick their nose into everyone’s business. Just ignore them. Though they mean well, I don’t think they realize how much they inflame others feelings and cause resentment.

It’s Blizzard that should police the forum, not self-appointed forum vigilantes. My recommendation is not to waste your time replying to them because it only serves as an excuse for them to post even more. If you feel strongly enough, report them for inflammatory language and harrassement.