Hey, all. I appreciate the connection tests provided so far. I couldn’t find anything shared with the data that we were seeing before. I’ve sent the information to be reviewed to see if one of our teams can look into this further. I’m going to go ahead and remove the initial post requesting connection information.
I want to see if troubleshooting may help some of the disconnection problems, or even provide a workaround for some of you.
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If you are wireless, please try a wired connection. For those who can’t try a wired connection, is dualband available? You should have 2.4Ghz and 5Ghz wireless networks if you do have a network card and router that supports these frequencies.
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Try resetting the network devices, then try flushing the DNS.
For Windows 10, try this additional step.
- Click on the Start Menu
- Select on the Settings
option. - In the Windows Settings, click on “Network & Internet”
- Near the bottom of the new window, click on “Network Reset”
This will restart the system in 5 minutes.
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Try another DNS service like Google or Cloudflare.
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If you are able to try an alternative connection or a VPN (if it’s allowed in your country, please check with local laws), do you continue to experience issues?
This isn’t guaranteed to resolve or workaround the problem, but please feel free to share if any of this works or doesn’t work for you. I hope one of these options does work for you.
This is frustrating to run into, and I really do appreciate you working with us and reporting this to us.