Speaking of conjecture.
The folks that investigate these activities are not Game Masters, but it is important to understand how the queue system works when it comes to resources. Our staffing is based on receiving X number of contacts in Y amount of time, based on how long it generally takes to answer each contact.
Our staff is generally finite, as we don’t really outsource our Support staff. So, when X goes up dramatically, it isn’t as if we have a sudden influx of trained Support staff ready tackle it and get the increased volume of tickets back down. Our current staff is working to reduce response times as quickly as we can.
Many of these threads are becoming increasingly unproductive. We’re simply not able to provide any details or recommendations other than, if the penalty was not overturned recently and you feel it was not justified, you’ll need to submit an appeal and wait for it to be reviewed.