SERIOUS: Does Blizzard outsource their GM positions?

[Delimicus-benediction]

GMs threatening to close accounts over faulty rulings

If you were not playing at the time, Tenchu, it is very possible that your account was compromised at the time. It wouldn’t have been Blizzard charging you out of the blue, but they would have been charges caused by whomever had access to the account and enough information to initiate those transfers. Looking at the notes on the account I don’t see anything in 2008, but I do see a compromise at the end of 2009, which included some transfer abuse, which was reversed. I’m not certain what kind…

Your suspension/reporting system needs a serious internal policies & procedures review

Speaking of conjecture. The folks that investigate these activities are not Game Masters, but it is important to understand how the queue system works when it comes to resources. Our staffing is based on receiving X number of contacts in Y amount of time, based on how long it generally takes to answer each contact. Our staff is generally finite, as we don’t really outsource our Support staff. So, when X goes up dramatically, it isn’t as if we have a sudden influx of trained Support staff rea…

Live Chat security?

Not really, but I work here. We don’t ‘outsource’ CS. We have offices around the globe, if you are talking to Blizzard, you are talking to someone within one of our offices.