Greetings!
Yesterday we announced that after hearing the passionate feedback around our decision to not add additional customization options until after Shadowlands, we’ve decided to implement more options sooner.
The upcoming 9.1.5 update will introduce new character customization options for two Allied Races that didn’t get as much attention as the rest, the Nightborne and Lightforged Draenei. You can look forward to new hair styles, hair colors, facial hair, skin colors, accessories, horns, tail length, tattoos, and more!
After hearing how excited all of you were around the new customization options, we saw that many of your comments were requesting more natural hair colors for Void Elves. We relayed this feedback to the team and they were able to add 5 natural hair color options for Void Elves to the 9.1.5 update. 
In addition to these new customization options, 9.1.5 will also introduce other cosmetics such as:
- Ear Size options for Void Elves
- New Travel Forms for Druids
- New Soulshapes for Night Fae
- New Crittershapes to unlock: Soulshape into an adorable squirrel or other small critters. Note: Due to their tiny appearances, they are only usable in rested areas.
- Option to Soulshape and Crittershape into randomly collected appearances.
- New Toys
Character customization will continue to be expanded upon in the future, with our sights set on Highmountain Tauren next.