I show that you have about 6 Unable to Move contacts recently. I assume you aren’t seeing any results with that. Have you tried using a different browser? If Try Firefox or Chrome.
The Unable to Move option is entirely automated, but if there is an error it usually allows you to open a ticket that goes to our staff. If it isn’t doing that, the system might be having trouble so it would help to know if a different browser is successful.
I’m afraid you’ve been misinformed, Stygimoloch. CS hasn’t been affected by a reduction in force since 2012. As noted, response times has more to do with the issues happening in the world and that fact that we’re all working from home and there has been a massive influx in folks gaming.