Then open a ticket that was recomended above.
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Just because Iâm sure a lot of people wonât bother going through the bulk of this thread, I am copy-pasting the relevant support article to try and troubleshoot, as well as the link to submit a ticket for those who have hit that 24 hour mark.
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It has now been about 48h and still no mount and i also opened a ticket and no response.I have gotten all twitch drops and I have also checked to make sure all connections are atached properly. any more info on this?
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Do you have a ticket number? You shouldâve gotten a reply within a day.
Iâm now around 48 hours with no mount, also my ticket is completely ignored after 25 hours and counting.
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Can you check and ensure you put in a ticket? Should have a ticket number. A ticket doesnât get ignored as everyone gets reply to.
Yep, the little icon in-game says âYou have an open ticket - Wait time currently unavailableâ and on the Support part of my account it says 25 hours open ticket.
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Do you mind copy/pasting the ticket number? I know I canât do anything with it, but a blue may be able to check once they get into work.
Should be something along the line of US(string of numbers)
World of Warcraft Ticket Number: US91615707 Status: Opened Last Update: 25 hours ago
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Just to set the proper expectations, Customer Support will not be able to grant the mount. It does appear the purpose of submitting the ticket is to get a sample set of affected accounts so the issue can be resolved en masse.
https://us.battle.net/support/en/help/contact/2092/ticket
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Guess Iâll just twiddle my thumbs and wait and see, both Twitch and Battle.net show Iâm connected, and Prime Gaming is also connected so Iâm at a loss if they cannot award the item, especially with my ticket over 25 hours of no response; only 4 days remaining.
Since it appears the tickets are going directly to the development team, you wonât get a response. Instead, the tickets will all be set to Resolved once the underlying issue has been resolved.
That also seems to explain why there is no estimate on when the ticket would be addressed.
Yes, there are only 4 days remaining to claim the drop from Twitch. However, if it takes longer than that to get the issue resolved, youâll still get the mount once the devs verify the data received from Twitch.
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Yeah Iâm waiting to see what they say or if they can just even confirm that I have the license on my account that would help me no have to worry about it. Everything is linked and I relinked it again to make sure and still nothing. So we shall see if itâs fixed soon. Would suck to miss this drop after getting all the others fine.
If you had the license on your account, it should be available in-game. Quoting Vrakthris for reference:
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Yeah I even disabled my add ons and searched and still not showing in the in-game collection. He even confirmed that a few showed the license on their account but they didnât have the mount. We shall see what happens. Appreciate your help.
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Just to reiterate, since the thread keeps getting added to, this is a KNOWN ISSUE that has been verified by the Devs. If youâve done everything and youâve submitted a ticket, youâve done all that youâve can until they resolve it.
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Wrong thread, apologies.
Just to cover this. In this case, the majority of these tickets should be placed in a holding queue while the issue is investigated. Itâs something that we will occasionally do with certain ongoing issues.
Weâve seen an increasing number of reports with this particular Twitch drop so they are trying to figure out what is happening and how to get folks the drop. If I receive an update Iâll let everyone know. 
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Appreciate what youâre doing. Is there a way you can check to see if the license is attached to my account? at least that way i can feel âsafeâ lol
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The issue here is that folks arenât getting the license after it is claimed, not that they have the license but are not seeing the mount.
If you donât have the mount, you donât have the license. That is what is being looked into.
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