The reports for this are scattered across many different threads and very few of them (if any) have hardware info. This issue seems to only affect certain macs and not all macs running 14.0 so we need more feedback to narrow down scope of which hardware specifically is affected by it.
What we know.
This crash only affects users on MacOS Sonoma NOT running apple silicon
This crash also doesn’t affect ALL intel users. I’ve seen at least two recent AMD/intel macs using AMD 6x00 gpus who can play fine.
The crash happens near instantly on launch/connecting
What we don’t know:
Everything else (literally any hardware details of people affected by crash). Please don’t just say “imac” since that is vague. We need year, and what gpu is in it too cause even with year there are multiple gpu configurations for some years.
I am on a 2020 Macbook Pro and upgraded to 14.0 today - Wrath Classic and Classic Era are crashing for me on startup. This occurs both when I start from the bnet client and when I try to launch the game manually from my applications folder. For me at least, I do not even see the “Connecting” message before the game has crashed.
A brief stack trace is below. I am willing to supply my spx file and any client-side logs you wish - reach out to me from an official Blizzard email address and I’ll reply with the information. As a side note, I already supplied this information when I opened ticket US94478532. It was attached when I opened that ticket.
Exception Raised!
App: /Applications/World of Warcraft/retail/World of Warcraft.app/Contents/MacOS/World of Warcraft
Error Code: 0x85100086
Exception: EXC_BAD_ACCESS
Description: KERN_INVALID_ADDRESS at 0x0000197355570E58
Do you know what GPU it has? if you go to apple menu and while holding option key choose “system information” you can then go to graphics/display and get that info
EDIT, you added GPU after I quoted :D. good stuff So another Intel Iris.
We are tracking this issue to try and figure out what is causing it with macOS 14 Sonoma. When you reply please make sure to include Mac model / year and include the graphics device.
Please also include one unique crash code (the long string of letters and numbers) from any of the WoW crash pop-ups that are showing up. This will let us look up the crash on our end and gather more info that way.
Im on a 2020 Macbook Air with intel Iris Plus Graphics and updated to Sonoma 14.0 last night.
I’ve been trying every now and then since last night, I click the launcher and it takes me directly into the video for Dragonflight, then takes me to the connecting screen. Then crashes. The error code I got most recently is
6E504ECC-E4A1-4892-BFC2-BEBE75BD45F2.
MacBook Pro 13-inch, 2018, Four Thunderbolt 3 Ports 2.3 GHz Quad-Core Intel Core i5
Intel Iris Plus Graphics 655 1536 MB 16 GB 2133 MHz LPDDR3
WotLK Classic runs fine. Retail will run for 30 secs to 2 mins then freezes the entire computer. It restarts automatically on that. No codes that I can find to post either. Wow retail runs fine on my old iMac2015.
I’m unable to login, I launch the bnet app, click play for wrath classic. It’s stuck trying to do something, but WoW never launches. I tried to bypass the launcher and launch wow itself, but the icon never acknowledges my click, so nothing happens.
I’m on a MacBook Pro 2019 15 inch, 2.3 GHz 8-Core Intel Core i9, Radeon Pro 560X 4GB, Intel UHD Graphics 630, 16 GB 2400 MHz DDR4
