I should. I guess I’m always hoping for a breakthrough.
That is where you get on the phone and try to track down managers or supervisors. Threatening your account with closure if you reopen a ticket is unacceptable. Hopefully that person no longer works for Blizzard.
Cause without outrage Blizz won’t do anything.
Its the only tool we have left as consumers to fight back against corporate soullessness.
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I would take that with a grain of salt. First, there is no dial in line at all. They got rid of that over 10 years ago.
The next part is that they only mention “account penalties” for contact if you have already had an issue addressed multiple times and been given the answer. If someone keeps re-opening tickets on the same thing over and over it eventually crosses into GM harassment. At that point they tell a person to stop or risk Battlenet penalties. They are free to open a ticket on another issue of course.
Sometimes, no means no. Some players have issues with that.
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You work at Blizz now?
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No, I do not work for Blizzard. MVPs are other players, although many have been in the TS/CS role for a decade or more.
I am telling you how that warning works because it has been publicly discussed many many many times by the Blues on the CS forum. Anyone who regularly reads that forum, is aware of the circumstances under which a GM is supposed to provide that warning.
This is not secret insider knowledge, although it is not exactly something I expect most folks on GD to know 
Anyone who acts like they put in a ticket and just got told their account was at risk is not telling the whole story. They had to have put in many many tickets about the same issue to get to the point of a warning like that. The only reason people keep putting in tickets - is because Blizzard said that they could not assist with what the player wanted. So, Blizzard essentially told them no and they kept asking. Eventually Blizzard does tell them to stop.
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Oh, so you are going on the premise that “the company stated this, therefore it must be true”. People also believed Phillip Morris, Purdue Phara and a few other companies about their products too…how well did that work out?
Care to shed some light on this statement? I feel like there is an undertone of toxicity to it.
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There’s absolutely no evidence to the contrary, and the barest amount of critical thinking also runs contrary to the always-baseless claim about AI. Generative AI wouldn’t need a week to compose a reply, it’d need seconds. The kind of queues that tickets reach during periods of high volume wouldn’t exist if they were using AI tools. Every bit of evidence speaks contrary to that claim that they use AI.
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Nah, I’m just not equating pharma and tobacco to customer service for a video game.
Read the sentence before it.
Apparently understanding why they were used as an example is lost of you - but I get it.
Keep believing everything companies tell you… it will eventually get you in the end.
I did and the comment still stands.
You have no evidence they don’t use it other than someone’s posting in some forums. You don’t know what all they use or don’t use… you are just assuming what they tell you is the truth.
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as a business they use the most cost effective solution. licensing generative AI for all ticket responses is overkill and a waste.
- The fact I’ve filled a ticket, interacted with someone, and it took over a day for that exchange to happen is evidence that generative AI isn’t used.
- You’re making a claim which runs contrary to established belief. You are the one who would need to provide sufficient evidence. The burden of proof is on the claimant.
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https://pbs.twimg.com/media/GFG4usrWYAEgy0F?format=jpg&name=large
^ Blizz CS
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It is completely literal. As in if you don’t read the CS forum then I would not expect you to know about some of the details of how the ticket system works, and how GMs respond to tickets. There is nothing to read into it.
Much like if someone does not spend time reading financial news, they likely don’t have the inside track on markets.
Most of the time I am blunt and direct, but not mean. I know it is the interwebs and all so everything someone says is sus. I get that!
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The EU support is like night and day over here and I just feel like they always do it better.
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