so i had an issue where all my ambivalent amber vanished from my reagent bag. over 60 pieces. not the biggest of deals, but i was annoyed so i opened a ticket. so after my first reply from customer support they claimed i had 15, used em all, and closed the ticket. i reopened it, told them i was not mistaken, explained i literally watched it happen while encountering another issue with my game disconnecting when i was trying to buy ironpaw tokens with harmonies in panderia (which i filed a bug report for).
now here is the kicker. just got another reply, this time telling me there are no reported issues with rare respawn rates, and had my ticket closed. and this time my attempts to reopen it, in game or on the website, lead to it hanging for a minute, then just vanishing, returning to an empty text box and my clearly completely resolved ticket.
knew customer support was trash, but i had legitimately thought it was people that replied to them. more the fool me i suppose, in retrospect it is actually painfully obvious those replies they give are ai generated. every time i think blizzard cant get any worse they exceed my expectations.
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If you think this way, why are you giving them money? Seems odd.
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If you feel it’s a bug you can file a Bug Report. Alternatively you can try posting on the Customer Service forums.
GMs will use templates, but they’re certainly not AI generated. They’re people working with the data they have.
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actually its very obvious it is AI generated responses, ask anyone who works in AI, in fact with the money they make i expect it to be better AI but it quite simply is not. It seems like they took an AI in training and just ran with it to respond to people so they dont have to bother hiring real people. which is what leads to what OP is complaining about. If it was real people the customer support would not have dropped in quality since their customer support used to actually be good. If it was real people still they would not close OPs ticket and essentialy ban them from opening another one after 2 times.
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Huh.
Well, you can choose to believe what you like, I’ll choose to believe the people who, y’know, work there instead of the tinfoil hat conspiracies.
And nothing is stopping them from making a new ticket, but it’s clear GMs weren’t able to assist in OPs issue, be it a mistake or whatever, which is why I suggested posting in CS or making a bug report if they feel it is one.
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we all learn the hard way
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Blizzard went from one if the most loved video game companies to the most hated, everyone has a different tolerance they will put up with
If i hate X doesn’t mean I hate the entire game
But enough Xs and people just call it quits
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If it was AI tickets wouldn’t take a week or more to get responses.
Anyone who works in CS can tell you they use copy/paste templates. Not every ticket needs a unique response.
lol
This forum is wild
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If it’s a bug, a GM can’t fix it.
The good news is it MAY be a visual glitch. I had about 300 Gleaming shards disappear for 2-3 days and I was sure I must have accidentally vendored them. I was distraught. A few days later they reappeared.
I also saw another post of someone with a similar situation that also had them reappear.
Fingers crossed for you.
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We’ve reached a point where ChatGPT would be a far superior customer support agent.
Only a human could be THAT incompetent.
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Something may have changed since Microsoft acquired them. Had some issues here and there since I started playing and if elevated to CS, the answer comes in a day and things get resolved in 2, 3 messages.
Without testing you can’t conclude straight away that the issue is on the server side. They do some server shenanegans since D4 launch but still the cause of disconnects may come from a lot of places.
their customer service is trash now people should be outraged by how bad it is, there is no justification for just how bad they are now, it’s all overseas or some random person who doesn’t play the game doing the tickets now.
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quit trying to justify a bad business practice…
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AI would be an instant response and it would be a hell of a lot better. They do have an auto responder they use when ticket times are high but it is just based off keywords and pulls a template. Standard “dumb” automation tech for high queue times. Like calling and getting a recorded message.
The GMs also sometimes get the answer wrong, or use the wrong template.
People forget that GMs don’t take bug reports, they don’t fix bugs. If the QA team has not confirmed a bug and put it on a list for the GMs, the GMs can’t even say “yep that is a known bug”.
No, the CS experience is not good. Nobody likes impersonal menu trees, or form letters. Nobody likes not being able to talk to a real human. But it is not Artificial Intelligence. (AI). AI would be instantly responsive and way more targeted.
People need to stop calling everything that has any form of automation “AI”.
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Just offering hope that they get the items back if they aren’t really gone.
A Display issue is certainly a possibility like you suggested. It does happen and the missing mats may very well be there.
The CS forum like Guaah suggested is a great idea. When Blue is in the can check the bags and transaction logs to see what is up.
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It 100% is automated responses AI or not they don’t look into a lot of stuff, I’ve had plenty of friends lately get automated reply’s and them doing nothing for months, its unacceptable and you all want to normalize it instead of get to the root issue.
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My favorite ticket ive saved in my email is a gm response where they messed up the copy paste, had an extremely weak grasp of the English language and threatened possible account closure if reopened.
Its why I love the forum gms. They are the last vestiges of customer support. Though I did oddly have better results when I accidentally opened a eu ticket.
Could just be happen stance.
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Honestly the new “help” system is the worst. Even AI based systems like what Amazon uses are way better then this. It literally doesn’t even let you open tickets for certain problems.
Its gone so far down hill from the old days of actually talking to a GM.
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