It’s been 3 days. I understand the impatience for immediate gratification but it’s not worth obsessing over until the end of the month. Particularly in the light of Blizzards announcements on the issue.
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The mount does NOT show up in your bags. Go to your mount tab under your collections menu and you should have a wrapped present which would be the mount.
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It does not show up there. Therefore, bugged.
Celestial Steed was fine though.
That issue is being resolved:
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Okay, so that is why there are Blue posts acknowledging that there is a bug. Not everyone is affected by it, so it never hurts to check.
Getting heated here doesn’t serve any purpose at all as it is a forum for players to assist other players. No staff comes here beyond our SFAs and they have no hand in resolving bugs.
If they don’t push out a hotfix before then, I would guess (emphasis on GUESS, as I am not a Dev) Tuesday maintenance will be the time to expect the fix to go live. Even then, the Trading Post event is active all month, up until the new one starts March 1st.
But there isn’t any reason to get riled up until the fix goes live since no one here has any concrete information about how things will go when it is live. That’s why they mention that “we do not believe any credit or progress has been lost.” It’s the 5th of February. There are still 23 days left on the off-chance they’re wrong and you have re-do anything.
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here’s hoping they’ll fix this and we’ll get our mounts in the in game mail.
I still haven’t gotten the token tender from the assignments I completed yesterday, however, I just finished up for the mount but my chest is not lit up, nor is it clickable. There is nothing in my bags or my mount collection. I hope lost currency and mount will be recoverable once Blizz has fixed it.
I saw someone yesterday mention that they talked to one of the Trading Post vendors and their progress displayed and were able to open the chest. It might be something to at least try while Blizzard is working on the fix.
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No mount and no tokens, straight can’t access the chest.
Did you miss this?
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They don’t “believe” progress is lost. They don’t know for certain. It’s still an issue that is impacting players from participating in this key feature. They need to fix their code. Those of us who are impacted “love” logging in each day and seeing 1) nothing fixed 2) that the points we earned keep fluctuating & 3) silence for days with a non-answer as an answer.
This needs to be weighed, not just implemented.
Basic logic would dictate that more than 50% of players would need to have the TP bugged for them in order to do so. Otherwise…? You’re inconveniencing more players than you are helping.
As the people experiencing a bug are in the minority right now, they wait, so that the majority of players aren’t inconvenienced.
Think outside of the box. If you were actually in the majority and the TP was working for you, and then Blizz came around and said, “we’re shutting it down because 5% of players cannot access it,” then (don’t tell a porky pie now) you’d be in here lickety-split complaining about how you shouldn’t be inconvenienced.
And as said like eleventy-billion times in all these TP bug threads… the event isn’t over until the end of the month. We are at the fifth of February here.
Patience is a virtue.
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There were a few posts acknowlydging issues over the last few days, it’s only been out as a system for 4 days also. This is the most transparent I have seen for a while. I understand fustration, but are insults really necessary? It’s not like the system is ending after a week, it will be up for the forseeable future.
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We have had patience. We’ve earned the promised rewards and still nothing. We’re playing the game like everyone else, but it’s cool that we’re getting screwed over but no one else is?
My sub is current, i, and everyone else impacted should have been able to receive our rewards when were promised them upon completion of whatever it is they required of us in game. Just like every other player playing the game with an account in good standing.
Furthermore customer service forums is exactly the proper place to vent frustrations for game play issues such as this.
You must have more than four-days’-worth.
Your words, not mine; I don’t agree that losing four-days’ access to an optional game feature is “getting screwed over.” But I do agree that when it comes to bugs, the minority of players gets to wait; that’s fair. In this instance you and others experiencing these issues are in the minority, so you folks wait.
When you’re playing and not having an issue, and some other player has a bug that’s affecting a minority of players, then they wait.
This is all moot anyway since there have been multiple reports from staff that the issue is being worked on.
Your sub allows for errors and downtime; you agreed to that.
This is a bug. Blizzard is not infallible. They’re human, and so we have respect for that, and we wait. Shoot, they even tell us up-front, “look, there are going to be problems from time to time, so let’s agree from the get-go that when these bugs and outages happen, you’re going to wait patiently. Either that, or don’t accept the terms.”
And then we all click “Accept.”
Have at it, if you want, but as developers fix the bugs, and developers don’t visit this forum, your vent falls on deaf ears.
Instead, you’ll receive advice and information here, from other players as well as the occasional Support Forum Agent (employee), on the hows and whys of things.
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Blizzard doesn’t have Customer Service forums. They have Customer Support.
See?
Customer Support is a player to player assistance forum. The only Blues you will see on this forum are our Support Forum Agents. They are not GMs, they are not Devs. They do their utmost to offer advice and insight when and where they can.
To be perfectly honest, the Devs (who again, don’t come here) have been pretty on top of posting about this issue, rather unlike them actually. I wish they were this on top of and transparent with all of the issues that come about.
If you want to complain, you’re absolutely welcome to. Tweet @WarcraftDevs should you like, or submit your feedback in-game through the suggestions and feedback tool. As this forum is one for players to assist other players, you complaining here isn’t being passed along to anyone who needs to see it. This is literally the only forum that no staff comes to beyond our SFAs, and they do not relay along feedback as there are other proper channels for that. If you absolutely must vent on the forums, General Discussion is the best place for it.
Also, just because -
Emphasis mine. You speak for yourself, no one else. Throw all the tantrums you’d like. There are plenty of people who can speak just fine in all of the Bug Report and GD threads you’re spam posting in, they don’t need you to speak for them. Same for the people already in this thread.
And if you want to talk about bull excrement, as you’ve “maskedly” called it? I call it on your crickets that you keep talking about over and over and over again.
Those are Dev posts. This forum is littered with posts from our SFAs where it’s been acknowledged that there was an issue since it was being posted about. So how about you try and hop off whatever mess you’re on about there being nothing posted in the FIVE WHOLE DAYS this has been active.
I’ll also happily point out that nowhere does it say that the mount or anything else would be delivered within X time frame or even immediately upon completion. If you can find that documented somewhere officially, I’ll gladly apologize.
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So… because it’s an issue for you. no one else should be allowed to get the mount?
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And it may not be. But finding these bugs isn’t always easy. It takes a lot of data and a lot of process. This may have to go in steps: fix this portion, see if that’s the only portion. There may not be a way to find out otherwise.
I’m sorry you feel nothing is being done, when stuff is being done. This was never going to be an immediate fix. It’s random, it sometimes fixes itself and it’s not easy to find. Like 1/4 of a needle in a haystack.
Your attitude isn’t going to get it fixed faster on a peer to peer forum.
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Same story here, but I would have confidence here. If they can retro-fix it, and believe nothing is lost (like they said it has), then, everything should be fine. 
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No, it isn’t.
A few players have issues with character moves. Should they shut that down for everyone? A few players have issues with character renames. Should they shut that down for everyone? A few players have had issues upgrading gear. Should they shut that down for everyone? A few players have issues logging into the game at all. Should they shut down the whole game because of it?
So you missed all the posts that say that Blizzard knows there is an issue, they believe they have found where the problem is in the code, and that they are working on a solution? Links to those posts from Blizzard employees are in this thread.
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