You still want to request a return or exchange so that they can offer you whatever they end up deciding to do in response to these issues. I doubt that they’ll demand it back!
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This. Even if you ultimately decide not to accept whatever offer might be extended, you’ll at least have that option. Options are always a good thing.
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I just received mine. The screen is cracked, the blade has pieces broken off and floating around the box, and the stand was snapped. I went through the old blizzard store and submitted a return request with the following options: Unopened, Exchange, Broken on Arrival, and hit submit. The status is now pending. Should I wait for a response now or will I not receive a response until they receive the server back?
I’d just sit tight and wait for a response for now. From the sounds of it, you’ll receive a response once they’ve figured out exactly what they’ll be doing with them.
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That’s a good point. Thanks.
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Mine came in with a broken case as well. Submitted an RMA, hoping they can send a new case.
Still waiting. I informed support I didn’t want anything special and I don’t want to wait any longer and to please just refund me and send me a return shipping label. They are still giving me the “we are in discussion” line so I filed a complaint with PayPal under their buyer protection. The vague statements are concerning to me and strike me as a way to get out of refunding people.
Not happening here. No one here can do that.
You need to go here:
https://gear.blizzard.com/us/customer/account/login/
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No, it just means that they’re in discussion still. These things take time, and the holidays weren’t that long ago.
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This is not possible right now, because they are still discussing the situation internally. It’s understandably frustrating, but given the nature of this item, it’s not as simple as returning a damage shirt to Walmart.
I mean, you can certainly do that. However, your reputation with PayPal is going to take a major hit when they contact Blizzard and the situation is explained. It could also border on fraud, depending on how you framed it to PayPal.
Believe/Spin it however you’d like, but the truth is the internal discussions show that they are working on a resolution. If they wanted to deny everyone a refund, they would just deny it, not discuss it internally for a week or more.
Also remember that these were sold to raise money for charity, and the charity received 100% of the money, minus refunds and chargebacks. Don’t be that kind of person. Wait patiently until Blizzard announces how they will handle the situation.
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I mean, they’ve had a week to at least give him an update, maybe let him know a couple of ideas they are considering. Something. But the usual “Blizzard radio silence” tends to not go over to well, and they know this. And are still using it.
No. There is absolutely no reason to throw out ideas they are considering just to placate an impatient customer. You know what that does? It angers customers when they choose a different path than what the customer wanted.
There are many aspects to this that make it complicated. It’s not an instant decision.
It doesn’t go over well, because people are impatient jerks. They want everything their way and now.
When companies start making kneejerk reactions without having all the facts and considering all the angles, things get worse.
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You mean to tell me that the billion dollar company that made these sales back in September failed to have ANY plan in place should things go wrong, and the customer should wait even longer now that it has. And that he’s the jerk in this situation.
And Kneejerk reactions? You mean like banning a hearthstone player and then having radio silence for a week on it.
Yes.
Think about it. It’s not like that can make 1000’s more of these blades as replacements…
What they can do is come up with a better cover/display case for those affected. but this will take time.
It’s not unreasonable. It’s not just one or two that have been damaged, it seems quite a lot. That, sadly, is unforeseeable.
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If you paid by credit card, you can issue a chargeback from the credit card company for an item not received but paid for.
In the finance world, these are like black marks on a permanent record. Most firms have departments to handle these issues, unlike the general chatter on the forums.
Your mileage may vary, but most credit card firms will bend over backwards to keep you as a customer since they make revenue every time you spend (even interest free) and want to keep you around. It’s in their best interest to keep you around as long as possible.
This one time shipping, tracking, and delivery error? Not the same incentive.
Best of luck!
Do. Not. Do. This.
Anyone reading this, do not follow this advice. From a recent thread:
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No one ever called any customer a jerk. I said that the “usual Blizzard radio silence” doesn’t go over well, because people can be impatient jerks. Most people on these threads are unhappy, but being patient for a resolution, so they are not in that category.
And let’s be honest, Blizzard doesn’t do “radio silence” like that. They communicate when there’s an issue affecting many people. They communicate more than any other video game company I’ve ever seen.
You mean a Hearthstone player that had been warned many times to not use Blizzard broadcasts as a pulpit for political statements? You mean the “radio silence” that accompanies discipline between a player and Blizzard?
Yeah, that’s exactly what I mean. Kneejerk reaction to ban and withhold prize money. The outcry was legendary, and they ended up walking most of it back. How about you let them work out the best course of action so there’s no further mistakes or changing of their minds?
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This is called credit card fraud, and in most countries, it is a serious crime.
They received the item. It was not in the promised condition, and the company will be offering a resolution soon. Not being patient to wait for the company’s decision is not a reason to open an investigation.
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So getting an item in damaged condition and requesting a refund is a crime?
While fraud is a crime, this is not fraud. You’re owed money. You have as much agency as the firm does to take action.
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Then you understand the seriousness of this.
You have agency in the situation. You can sit and wait for an unknown resolution at an unknown time or have one company talk to another and let the paid professionals talk to each other.
I’m not saying to do this first, as any chargeback form requests your actions taken, but I also don’t accept broken products from an established company.
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