White Knight? I think not
I mean if you want to, but it is not necessary.
I mean we have this. And we have…
I assure you if this were an easy fix, it would have been fixed by now. They donb’t want players upset.
Some things are easy. Some are not. Apparently, this falls in the can’t snap my fingers and fix category. That is all.
Patience is key. It is being worked on.
Edit: First quote got represented by the wrong person, as I quoted the first response that I saw. That was from Orlyia
They don’t usually post about making partial restoration. In the five years I’ve been here with regularity, I personally haven’t seen it, to be clear. They post about knowing the issue exists, that there is a fix in progress, and when they get word that the issue should be rectified, and then ask you to try again.
That’s great news! The blues here tend to wait for the development team to give them the “all clear” or “we think we’ve got it fixed, can you check with the players” before coming out and saying everything is golden 
But it would seem things are moving in the right direction! They’re likely working on the other items too and while I’m an optimist, I’d like to think they’ll have this all sorted out soon.
And I guess something is running against the database in the background to fix this, as both are working on my account, but not for my wife’s account. Now I am just hoping to grab the XP Boost (Celebration Package) item back on mine and her low level alts that we happened to login to this morning.
And maybe I’m an old timer, but I like updates on things, keeps me from putting on my tin-foil hat and coming up with all kinds of conspiracies on why they’re not letting us know anything. And based on reading threads like this over the years, where people panic when there’s no update for hours, I’m not the only one.
Get off my lawn!! LOL!
Looks like Vrak’s incoming with an update/reply, so that’s good news too.
I am one.
For what? Other than “It’s fixed”. Otherwise they’re still working on it. In the old days we called that common sense.
Dunno if the mount is fixed, but after relogging just now it shows up on my collection O.o
Hmmm, let’s see. So if I give my employees all a task, they don’t know how long it will take, and they go off working on it. I should just wait indefinitely on them to finish, with no updates on their progress ever along the way? That doesn’t sound like common sense to me, that sounds like INSANITY. But as I said, I’m an old timer, just here doing boomer things (and no I’m not THAT old).
And oh yeah, they’re now working on my Wife’s account as well.
What update do you need?
Other than they fixed it?
You don’t need to keep hearing “they’re working on it”.
They would give updates to their supervisor, just not public ones.
Hey all,
I just wanted to pop in and let you know that we’re still here and still looking into various issues that popped up with the 15th Anniversary event. I’ll try to give a bit of a run down on some of the issues, I likely will miss something, but that doesn’t mean it isn’t being looked into.
Actually, I would much rather see a post at the top that says something along the lines of
11/5/2019 10:00am - We are aware of the issue, we have reported it to the team
11/5/2019 12:00pm - No updates available, they are still working on it
11/5/2019 2:00pm - No updates availabe, they are still working on it
11/5/2019 4:00pm - We are rolling out a fix that will restore the mount and pet to players who were missing them. We are still working on a fix for the other items.
…
This lets players know that they’re not being ignored, that the issue is being worked on, and that they’re actually making progress. That’s a lot more useful than just SILENCE.
P.S. Thanks for the update Vrakthris
I wouldn’t bet exclusively on that. You underestimate the personality and measures a lot of today’s generation of gamers take to get what they want. They can get downright vicious if things aren’t specifically how they want them, and then trying to cater to every little detail to appeal everyone means they won’t have any time to get out a proper update like Vrak just did at all.
You can’t please everyone can you… I never implied it would placate everyone.
They’re not going to roll them out one at a time
Did you read Vrak’s response?
True, but we’re not part of the group that is actively working on that, Zaphon. Any updates and discussions they may have will will among themselves and their supervisors as part of their process. They won’t generally pop out to give everyone who may want more information an update because they are busy just working on the issue. If any updates are available that can be shared, they usually do so, but a lot of the process is just working on the problem until a resolution is pending or going in place.
It can be frustrating, I get that.
Hey sorry, do you know if they are also working on the ragnaros encounter, i know you said you might miss some of the things being worked on but this is what i need ha
I stand corrected on that one.
Just that one
Periodic updates can be reassuring. And if there is a little info to share, that can be helpful, too. Did we “need” all the info in the post from Vrakthis? No. But it can make many customers feel better about an unfortunate situation.
Actually, according to Vrakthris, it would appear that they are rolling out fixes as they are developed, some sooner, some later.